Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the jitters on the morning of the operation when I went through the 'what can go wrong sheet' and nearly left. Fortunately I stayed. The operation itself is not particularly pleasant but it is short and the staff were very reassuring. My eyes were grainy and difficult to keep open post operation. After a couple of hours it became painful like strong soap had been dropped in my eyes. Ibuprofen sorted this. I retired to bed with goggles on for the rest of the day and listened to music. The next morning I awoke, no discomfort, removed my goggles and reached for my glasses as I have done for as many years as I can remember. They were not there! I then noticed I could read the title and artist of a picture on the wall of the bathroom about 15 feet away which I had never noticed and would never have been able to read prior to the operation. Eyesight was 6/5 when tested the day after op and I drove my wife home as I had better eyesight than her! Wearing goggles and not showering properly for a week was a pain but I could not really be any happier with the results after the first 4 weeks. Every day I notice things that I have not seen properly for 40 years!”

Helpful Report

Posted 12 years ago

“very impressed with the guidence given in respect of self administed aftercare, and what to expect after the proceedure.”

Helpful Report

Posted 12 years ago

“very pleased with vision and so happy iv had it done.all the staff were very nice and would defently recomend”

Helpful Report

Posted 12 years ago

“I'm going to recomend optical express to my frinds, the service provided was superb and I'm very satisfied with the laser surgury and the atention/check-ups afterwards.”

Helpful Report

Posted 12 years ago

“its realy good no more glases, lenses love it”

Helpful Report

Posted 12 years ago

“Very happy with the consultation and the price I got, obviously its expensive but still not bad! Very nervous about the procedure, although not painful at all it is a little uncomfortable. Incredibly happy with the aftercare and the team here at Optical Express Cambridge!”

Helpful Report

Posted 12 years ago

“Very happy”

Helpful Report

Posted 12 years ago

“So glad I have had the surgery, looking forward to the summer and picking any sunglasses I want.”

Helpful Report

Posted 12 years ago

“Absolutely fantastic - highly reccommended. All the staff have always been efficient and helpful. The surgeon had a great sense of humour and all my questions were fully answered, even at scientific levels when requested. The results a phenominal at 20/12 with perfect healing after a month. The comfort is so much better than contact lenses and much more natural for doing both close and distant work. The finer details of the world are much clearer!”

Helpful Report

Posted 12 years ago

“The results of surgery have been fantastic and the staff are always more than happy to answer any questions that I have and advise me as necessary as to what I should be experiencing during the recovery process. There were no surprises as the whole process has clearly been explained.”

Helpful Report

Posted 12 years ago

“Fromthe moment i decided to have the treatment, the care has been great. Each step of the way the staff have explained everything in a clear and concise way and they have ensured i was completely comfortable with my decision before proceding. The results have far exceding anything i would have expected”

Helpful Report

Posted 12 years ago

“I still cant believe i dont need glasses .. really pleased i went for it.”

Helpful Report

Posted 12 years ago

“I knew exactly what to expect before the surgery took place, which was down to the knowledge of the staff and the time they spent with me before the procedure. The procedure itself was quick and not painful - but a bit uncomforable which I knew to expect. The aftercare has been very good.”

Helpful Report

Posted 12 years ago

“Perfect distance vision. Reading impaired but that's age!”

Helpful Report

Posted 12 years ago

“I no longer have to worry about a bag when going out as I do not need to carry reading glassed”

Helpful Report

Posted 12 years ago

“made to feel comfortable throughout all appointments”

Helpful Report

Posted 12 years ago

“a brilliant experience. the staff were friendsly, kind and helpful throughout. My eye sight it better than i expected. well done optical express”

Helpful Report

Posted 12 years ago

“All went well for me and I am very grateful for your care and expertise! Many thanks again!!!”

Helpful Report

Posted 12 years ago

“I recommend doing eye surgery, its worth the money and it improved my quality of life.”

Helpful Report

Posted 12 years ago

“Very good no problems”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews