Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having the surgery, the staff at Optical Express have always been very friendly, helpful and informative. Usually seen very quickly.”

Helpful Report

Posted 11 years ago

“At first I was a bit worried about having it done. I spoke with lots of people and read up on it and I now know its the best thing I have ever done. I can see my lovely granchildren and there little face now. I was suprised that the surgery was entirely pain free and I would do it all over again if I had to. Everyone was so kind and sympathic and very friendly. I was also surprised how good I could see from the very first day.”

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Posted 11 years ago

“The level of care has been brilliant, thorough and professional. Any queries were quickly answered putting my mind at rest. The whole experience has been excellent from start to finish.”

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Posted 11 years ago

“Very pleased with my eyesight. The staff have been exceptional in every way and I thank them very much.”

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Posted 11 years ago

“Improvement noticed from day one. Everyone was so supportive and caring. Made me feel at ease from the very first moment”

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Posted 11 years ago

“i would recomment tofriends as very straight forward , with no stress or pain.”

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Posted 11 years ago

“would definately receommend to freinds , the operation was painless and superb after care .”

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Posted 11 years ago

“wish i had it sooner”

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Posted 11 years ago

“I never felt safe driving in darkness before and the customvue intralase treatment has completely changed my driving experience, it has completely removed the halos and completely changed my life. I can happily say that this was one of the best decisions I have made, and wouldnt hesitate making the same decision again. I can would happily reccomend the treatment to anyone exploring the option of laser surgery.”

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Posted 11 years ago

“Very satisfied. Efficient service.”

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Posted 11 years ago

“Overall extremely satisfied with the whole package. Always kept well informed by friendly knowledgeable staff. Surgey was daunting but all concerns were dealt with by the surgeon giving me confidence in the proceedure. Aftercare has been fantastic.”

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Posted 11 years ago

“From the moment after the op my vision was much sharper, It was probably the best feeling ever being able to see without glasses. Minus the obvious discomfort the night after the operation, the experience was well worth it and the fact my vision has improved has still yet to sink in even after a month.”

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Posted 11 years ago

“I spent a long time thinking about having laser eye surgery after the consultation. The staff answered all my questions and gave me lots of dates and locations to pick from for surgery ( with having two young children i had to pick a good time for my husband to take time off work and my mum to babysit). The surgery day was nerve racking but the surgery itself was very quick. The after care has been fantastic and i have recommended to friends as it has improved my life.”

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Posted 11 years ago

“A quick and effective operation with very little discomfort, I did have to have one eye operated on again to make a slight adjustment but this was no problem.”

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Posted 11 years ago

“from start to finish the service has been great. everyone puts you at ease and explains everything to you. the operation was over with in minutes and im so happy now with my 'new' eyes. hobbies like cinema and sports are so much easier and there is now no hassle with contact lenses, solutions, glasses, glasses cleaners etc. would recommend not only laser eye surgery but optical express to anyone!”

Helpful Report

Posted 11 years ago

“Greatly improved my life, should have got it done years ago, Fantastic experience.”

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Posted 11 years ago

“The surgery management was fantastic. Very quick and well organised. I have been slightly disappointed in my vision of computer screens and glare conditions, but overall am very happy with my vision and the outcome of the surgery.”

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Posted 11 years ago

“I had Lasek 6 months ago and am only now getting used to not wearing glasses! I didn't have a very high prescription (-1.25) but I did have a stigmatism and needed to wear glasses all day as I'm a teacher. I had "better than 20/20 vision" less than 24 hours after surgery. I have recommended friends and family to Optical Express.”

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Posted 12 years ago

“Love to be without glasses”

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Posted 12 years ago

“I am very happy with my eyesight as it is now. I have been well taken care of from the initial consultation, right through the surgery and up to and including my after care check-up appointments. I cannot speak highly enough of the care and attention I have received from your Cheltenham staff, and am very happy with the results, to date.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews