Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so glad I did it, don't know why I waited so long!”

Helpful Report

Posted 11 years ago

“Was recomended by friends who had had this done. Could not fault either your staff for their attention or the finished result, very impressed that something so simple could be so effective. Many thanks.”

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Posted 11 years ago

“I was very satisfied with the procedure. Even though I felt very uncomfortable within some hours after the surgery, the effects dissapeared soon after that. The only thing I was not warned about was the possible blood shots on the eye balls that I had for about a week after the surgery.”

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Posted 11 years ago

“overall it was a good experience, staff were very hekpful and i was seeing clearly within 2 weeks without an discomfort what so ever. would recommend it to anybody”

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Posted 11 years ago

“Everything was very easy - procedure was quick - not painful. The discomfort nearly gone after a short sleep when I went home from clinic. Happy with aftercare appointments - eyes nearly perfect now and have been given drops for any residiual dryness.”

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Posted 11 years ago

“efficient and professional”

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Posted 11 years ago

“My first eye was done on time and very quick i arrived at 10:00 am and was leaving to go home by 12:00, howerver, my second eye i was really delayed. I sat around in the cold waiting area without any explaination. I arrived at 10:00 but did not leave until 3:00. This was the only dissapointment I had. My eye sight is now really good, once my night vision of lights improve my sight will be fantastic”

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Posted 11 years ago

“As I have had very bad eyesight and have worn glasses for some 60 years since having the surgery and no longer have to wear glasses i am happy to say that I am very pleased with the excellent service I have received from optical express”

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Posted 11 years ago

“I am delighted with the results, before the glasses really hurt my head behind my ears now I feel free, can see brilliant without the need for the glasses very happy thank you all so much”

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Posted 11 years ago

“everyone was very helpful and easily approcable.They have answered all my questions in a kind and friendly mannor. When i came in for an appointment with no notice i was seen within 20 minutes. Very impressed with everything”

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Posted 11 years ago

“Was a quick procedure and noticed results after a nap, been getting better ever since.”

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Posted 11 years ago

“store staff first class customer service”

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Posted 11 years ago

“very very pleased and happy with the whole experience!”

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Posted 11 years ago

“The staff and surgeont are very qualified and knows what they are doing. The result is amazing and worth it paid money. I can see everything without glasses and that improved my life a lot.”

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Posted 11 years ago

“i have no complaints or reservations and would recommend”

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Posted 11 years ago

“Very happy with my eye surgery. Makes life much easier and would highly recommend it”

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Posted 11 years ago

“Delighted!”

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Posted 11 years ago

“The improvement in my vision has been fantastic. Provedure was quick and every appointment I have had has been handled quickly. I have never had to wait past my appointment time. All the staff are friendly and helpful. The improved eyesight now makes it easier for me to do active sports without the worry of losing a contact lense. Travelling has now become easier also with no worry about taking glasses and contact lenses with me.”

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Posted 11 years ago

“I'm very pleased with my laser eye surgery. I can see now perfect. Very happy cos I did it”

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Posted 11 years ago

“phone calls to bluewater store very trying, no one answers . Other than that a great sevice and wonderful result. Have already referred several friends.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,218 reviews