Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The procedure took 10 mintues from start to finish and you could instantly tell the improvement in your sight. It is a massive relief to not need glasses or contact lenses and I now have more confidence to do things that I may of previously put off. Within a matter of hourse after the procedure you can tell a massive difference in your sight and over the next days, weeks, months it keeps getting better and better for you. It makes you wonder why you didn't have the procedure before now and that freedom you have without the need of glasses or contact lenses is amazing”

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Posted 12 years ago

“Very friendly staff made the decision to have surgery easy. So happy with the outcome and after care i have received. Would 100% do it all over again if i had to and would recommend optical express to any of my friends”

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Posted 12 years ago

“Always met with a smile. Staff are friend and knowledgable. I would definately recommend.”

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Posted 12 years ago

“I am very happy, I recover very quickly, my vision has never been so good”

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Posted 12 years ago

“I am very happy with the experience I have had with Optical Express.....just hope that my vision continues to improve as I believe there is a wee way to go yet.”

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Posted 12 years ago

“A little uncomfortable at first but worth the effort.”

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Posted 12 years ago

“Staff very accomodating and friendly. Been a hassle free process.”

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Posted 12 years ago

“well worth it.”

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Posted 12 years ago

“From start to finish, all staff have been very friendly and reassuring. I felt like I was in safe hands and was kept informed about each part of the procedure. I experienced no pain at all, only a little dryness. I would recommend Laser Eye Surgery with Optical Express to everyone that can't see the time on the alarm clock in the morning or tell what the bottle says in the shower without picking it up first. So so worth every penny.”

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Posted 11 years ago

“amazing. its such a great feeling being able to see. i was so worried about having it done, but am so glad i did. all the staff were wonderful and very helpful. the after care is also great. thank you”

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Posted 11 years ago

“I was nervous at first but had friends who had come here years ago. The service I got was excellent and reassureed me throughout. I have absolutley no regreats and have already reccommeded it to friends.”

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Posted 11 years ago

“The process was very smoothly run by vision express staff. Whilst there was some discomfort for a couple of hours after the Operation, I am very pleased with the longer term benefits of being able to see without my lenses. I save time every day and really enjoy my outdoor activities now.”

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Posted 11 years ago

“I've been very happy with my surgery at all stages; staff have been very helpful and answered any and all questions I had, and have always been very welcoming.”

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Posted 11 years ago

“I was nervous at first, but once I had the surgery, my eyes feel better and i can see clearly with no issues. The optomestrist that seen me has been very helpful and has given me advice regarding dry eyes.”

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Posted 11 years ago

“Has given me a new confidence, thank you so much.”

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Posted 11 years ago

“fantastic, i was really impressed with the surgery, and the aftercare. I would encourage everyone with sight problems to get surgery with optical express”

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Posted 11 years ago

“best thing I have ever done”

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Posted 11 years ago

“The treatment has been life changing”

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Posted 11 years ago

“Beyond expectations and increased condidence and quality of life.”

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Posted 11 years ago

“I was intiallly anxious about the whole procedure but was reassured in confidence firmly and promptly.The professionalism of the staff and surgeons gave me cause to go ahead with the surgery immediately and reaffirmed any concerns I had in pretence to my procedure.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,218 reviews