Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave me new lease of life”

Helpful Report

Posted 11 years ago

“It was totally professional exeprience from day one.. the staff are excellant and i would do it all over again in a flash.”

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Posted 11 years ago

“on first arriving i was a little worried if it would really work or if it did work how good it really would be, after speaking to a member of staff all was explained in great detail which made me feel alot more comfortable in myself about having it done, the actual surgery was rather uncomfortable but i think that was due to a stranger playing with my eyeball :) after the surgery it was a little sore but every day after that life just gets better and better”

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Posted 11 years ago

“very satisfied with treatment and aftercare, staff are very polite and helpful.”

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Posted 11 years ago

“Little worried and nervous the day of the surgery. Good to be free from glasses and contact lenses at last. Life changing”

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Posted 11 years ago

“Fanstastic to wake up in the morning and be able to see clearly. Makes long haul travel (mainly with work) much easier without lenses, solutions, glasses etc.”

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Posted 11 years ago

“no problems at all very helpful”

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Posted 11 years ago

“would recommend this service excellent”

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Posted 11 years ago

“Worth it 100% could see straight away”

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Posted 11 years ago

“would reccomend to everybody as it definately makes your life so much more comfortable and easier”

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Posted 11 years ago

“from start to finish mt experience has been 1st class, everybody i have dealt with has given me the best care possible. it's been a pleasure meeting your staff”

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Posted 11 years ago

“No problems atall, great customer care”

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Posted 11 years ago

“The surgery was not at all painful howeverv the wwiting time on the day of the surgery was fairly long”

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Posted 11 years ago

“I have no problem with dry eyes or pain after the procedure at all,everything turned out perfectly for me, i guess i am a lucky one. First month I have a bit of halos but after 3 months everything is clear and halos no longer there.”

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Posted 11 years ago

“excellent customer care, answered every query and reassured me.”

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Posted 11 years ago

“On the day of procedure i was very scared and didnt know what to expect. Everything went fine and immediately i could see but it was a bit blury. On the way home my eyes started to get very sore and watery and i couldnt open my eyes at all. When i got home i tried to go to sleep but it was so sore and felt like that feeling when you chop onions but 100 times worse so i couldnt sleep. I had some paracetamol and eventually fell asleep for a couple of hours. When i woke up the pain had gone and i could see perfectly! Ever since my treatment for the first month or so i couldnt touch my eyes had to be careful in the bath/shower but now i can see perfectly better than 2020 vision and i am very glad i got it done. Definitely worth the little bit of pain!”

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Posted 11 years ago

“Not much more to add. Excellent service.”

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Posted 11 years ago

“Always helpful and caring. Answers all questions and reassuring at every step”

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Posted 11 years ago

“The experience has been very good. I now have very good eyesight and my quality of life has improved”

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Posted 11 years ago

“Considered laser surgery for a long time and it was the best thing I've ever done.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,218 reviews