Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with the outcome - can't believe I waited so long!”

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Posted 12 years ago

“I had laser eye surgery as i was driving thousands of miles. not only has my driving probably improved, but i enjoy driving alot more now. i can play sports and not worry about missing a thing now too. Fantastic improvement to life. Many thanks to all the staff who have been amazing.”

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Posted 12 years ago

“Having worn glasses for more than 20 years and knowing that I was most probably going to have bi or vari focals, the decision was really made for me, and now I can enjoy the freedom without glasses and am looking forward to buying my first designer sunglasses along with swimming with the kids.”

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Posted 12 years ago

“I should of had laser surgery on my eyes years ago, its like being in a different world.”

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Posted 12 years ago

“this proceedure has enhanced my quality of life and i would recommend it”

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Posted 12 years ago

“really good experience!”

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Posted 12 years ago

“I now have so much better quality of life just going about my normal day to day business. It's fantastic not having to take 3 pairs of glasses everywhere and the results are amazing.”

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Posted 12 years ago

“very happy with overall experience at optical express”

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Posted 12 years ago

“overall i have been very satisfied with the whole experience from start to finish, staff are very friendly and reassuring. and the surgery went really well, i am extremely pleased.”

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Posted 12 years ago

“happy with service pleasant helpful staff would recommend highly”

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Posted 12 years ago

“Results were amazing. Walked out after the procedure and could see distant buildings in perfect clarity. I was really scared of the procedure. But I powered through it. For someone who is too afraid to even wear contact lenses, I did okay. My advice to anyway squeamish is hold the nurse's hand during the procedure, look straight ahead and see if you can notice the "blue lightning" in your peripheral vision. It's a fun game that keeps your mind off the surgery. Think of it as a once in a lifetime visual experience. A blue electrical storm all around you.”

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Posted 12 years ago

“Had thought about laser surgery for some time but was a little nervous/cautious, however when my glasses broke this forced the decision to have surgery. Am extremely pleased that made the decision and with the result.”

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Posted 12 years ago

“I had a strong prescription prior to surgery and was worried about my astygmatism. However, the surgery was successful and my vision has continually improved in the weeks following surgery.”

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Posted 12 years ago

“My experience has been brilliant!!!! Optical Express have been great. They are really professional and make you feel at ease. The after care is excellent. My eyesight is now amazing, Its the best thing I have ever done. I would recommend Optical Express to anyone wanting quality laser eye surgery.”

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Posted 12 years ago

“Thank you for new life.”

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Posted 12 years ago

“Would recommend anyone considering this to have it done.”

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Posted 12 years ago

“I had difficulty with recognising people from a short distance and made mistakes that were becoming a regular occurence. I decided to have the surgery done to improve my confidence and quality of life and now I have more belief in myself. The surgery has been very worth while and I would have the procedure done again.”

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Posted 12 years ago

“my exsperience has been very good the staff are extremly good at there job and the surgery was better than i exspected and i am more than happy with the outcome of my sugery i wish i had done it earlier”

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Posted 12 years ago

“When I had my initial consultation the thing that bothered me the most, being a lense wearer was having to wear glasses prior to my surgery. The ones I did have were old and not very nice to look at. The lady looking after me said not to worry, we'll make you a new pair to wear; and you did at no cost. I thought that was going the extra mile.”

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Posted 12 years ago

“wish i had done it sooner, thankyou so much”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews