Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has changed my life, so much easier now to not have the hassle of contact lenses and glasses, and i feel much more confident. the discomfort i expereinced for about two weeks was well worth it”

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Posted 12 years ago

“all my pre-op fears were totally eradicated from my very first appointment with my consultant . The end result is fantastic , and the staff have been wonderful !!!!!!! the whole experience has been amazing, and i would not hesitate to recommend optical express to absolutly anyone whos thinking about corrective surgery ! A big thanks to everyone ,”

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Posted 12 years ago

“Lovely surgeon, reassuring, at ease and put me at ease. Great follow up care. A friend had told me to go to Ultralase instead but I stuck it out with optical express and was very pleased once we had agreed on price. Aftercare very good and easy to arrange. Have already phoned a best friend to recommend they have this done.”

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Posted 12 years ago

“From the moment I entered Optical Express to enquire about having lazer eye surgery the staff have been wonderful, care and attention has been great. After care has also been great and my only regret is that I did not have this done years ago. I would like to thank all the staff at Optical Express for changing my life!!”

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Posted 12 years ago

“I like to hill walk, last week I climbed Ben Dearg 719 metres, with a pinacle at the summit only accessable with hand and foot holds. This was an amazing acheivement and I would never have attempted it wearing glasses.”

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Posted 12 years ago

“One of the best life decisions I have ever made!”

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Posted 12 years ago

“I am very happy with the overal experience I have had with the company. I did feel that I would have liked a bit more information about the procedure before it happened, such as the noises from the laser and the smell and the overal sensory experience. When you are in the chair and trying to keep calm, for some patients it may help to know what to expect and to know whats going to occur. My follow up appointments have been very thorough and I received a phone call from the call center checking on my progress too! I am also happy that I was given the option to change to a different location for the follow up appointments, the company is very flexibility. Thank you”

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Posted 12 years ago

“From my initial enquiry online the whole process ran like a well oiled machine in a thoroughly proffessional and polite manner. At my first consultation the process was completly explained to me and my partner. The suitability and consultant tests carried out and any questions I answered in plain terms and anything I did not understand explained in away that I did understand. on the day of treatment the process was explained to me again. Throughout the whole process, consultation, procedure, and post procedure checks all staff have been most helpfull and polite making me feel like a valued customer. I am very happy with the execellent result.”

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Posted 12 years ago

“care before and after treatment was excellent very helpfull staff 10 out of 10”

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Posted 12 years ago

“It's amazing waking up in the morning and not having to find your glasses, putting make up on and seeing what you are doing, swimming without worry about losing contacts and no fiddling with lenses throughout the day, after wearing glasses and lenses for 45 years the freedom is amazing..........”

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Posted 12 years ago

“Very pleased thankyou”

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Posted 12 years ago

“All of my appointments at the Lakeside store have been fantastic and the staff have been great.”

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Posted 12 years ago

“Life without contact lenses can be so rewarding! Thank you to Dr Jonathan Carr and Manjeet Sagoo for their professionalism and expert care in laser eye surgery I now can have a life without the hassle of contact lenses and glasses. I have already recommended Optical Express to some of my good friends who are still wearing the good old glasses and contact lenses, one of them have got it done and very pleased with it too. From the consultation to the surgery and post op appointments, all the staff at Optical Express have been brilliant.”

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Posted 12 years ago

“The surgery was more uncomfortable than expected but the results were better than expected too.”

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Posted 12 years ago

“I definitely recommend laser eye surgery to anyone! ! It really has improved my quality of life - I like being outdoors and have an active lifestyle and not having to worry about contact lenses is just great. I wish I had it done years ago.”

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Posted 12 years ago

“I was worried before the surgery however it went very quickly. I felt slight discomfort at the time. After the surgery my eyes were very sensitive to light. I could barely open them but this lasted about 5 hours. After that I was opening my eyes and seeing well. I worn sunglasses even indoors for the first day. It has been a month since I had my surgery and I feel very happy with the end result. I don't suffer from dry eyes and all is well.”

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Posted 12 years ago

“was much easier than expected, extremely satified with the results of my vision. Very happy! staff were very helpful, effecient and friendly.”

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Posted 12 years ago

“after the first few hours of grittiness my eyes recovered quickly going back to work within 2 days and back to going to the gym within 2 weeks. I would recommend it to a friend and now have almost perfect vision. Simon”

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Posted 12 years ago

“Good post op care is essential and they delivered. Prefect vision has restored.”

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Posted 12 years ago

“The procedure was simple and quick , the surgeon and staff were friendly and extremely proffesional. i recieved thorough aftercare and have a new lease of life without the trouble of glasses or lenses”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews