Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The staff are incredibly friendly and always willing to help, if i had any problems they would take the time to listen and help in any way. My vision is amazing i am so happy with the result and experience i have had.”

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Posted 12 years ago

“I was nervous on the day of surgery however, staff was really friendly and professional to keep me calm. The after care has been amazing, I can pop into the store at anytime and discuss my query. Really happy. I can do my make up without having to cover it with glasses. I am really a happy girl, right now. Thank you guys.”

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Posted 12 years ago

“The effects of the enhancement surgery were worse than I expected, and had a longer healing process than expected but this was explained in detail to be beforehand by the staff. However, 3 months on and my eyesight is perfect so I am very glad I went proceeded with the treatment.”

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Posted 12 years ago

“Laser surgery has been the best decision I've made - thanks so much to all at Optical Express for making my experience so positive.”

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Posted 12 years ago

“I had a consultation and within a week I had my surgery. I experienced a lot of pain after the numbing drops wore off, the day of surgery, but after a sleep I woke up and could see myself in the mirror across my bedroom, which previously I could not. I am still amazed at the results I keep going to pick my glasses up then realise I don't need to rely on them any more. So happy with the results. I can see the board in lectures in uni and finally read car number plates.”

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Posted 12 years ago

“It has been a very positive experience, after my consultation, I was put in ease regarding the safety aspect of the surgery. I was well informed about the benefits and side effects. But overall, my vision has been amazing following surgery, and if I could have done it earlier, I would have.”

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Posted 12 years ago

“Really pleased with the results of the laser, would do it again and wish i had done it before now. Still getting used to not needing glasses and not having to think about contact lenses.”

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Posted 12 years ago

“overall, really good. still adjusting to needing glasses for up close vision.”

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Posted 12 years ago

“I felt comfortable and trusting of optical express. They answered all my questions and made me feel welcome.”

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Posted 12 years ago

“been a life changing experience”

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Posted 12 years ago

“no regrets, amazing service!”

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Posted 12 years ago

“thanks guys everyone has been friendly, understanding and very lovely putting me at ease.”

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Posted 12 years ago

“I used optical express as my opticians before having the operation, and they were always helpful and professional. I decided to have laser surgery and was well informed by the staff about it. I knew that ultimately whether to undergo surgery or not was my decision and I was informed of the likely outcomes. The aftercare in the laser clinic has been impeccable. The only improvement for me would be that when I call the store with a query or to re-schedule a post-op check, I should be put through to the clinic, rather than speaking to the front of the house staff, that sometimes appear too busy to deal with it effciently.”

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Posted 12 years ago

“I have been more than satisfied with both the level of care, and the outcome of the procedure. Despite some slight issues with near-vision focusing, my vision is much improved and I would have no hesitation to recommend.”

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Posted 12 years ago

“This is one of the best gifts I've given myself. I've had to wear glasses or contact lenses for 30 years and did not realise until now how much they restricted my activities. Now I can do whatever I want, and always feel confident that I can see. No more worrying about losing or breaking my glasses on holiday or making sure I have enough supplies of contact lenses to last the holiday. When I could not see without the aid of glasses or contact lenses I felt vulnerable. Now I don't worry about that anymore. This is a brilliant procedure which does not only improve a person's vision, but their whole life as well. I am very grateful.”

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Posted 12 years ago

“i am very happy with the experience and would recommend it to anyone that would want the test done. best thing i ever did.”

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Posted 12 years ago

“Having worn glasses since age 9 it is great to be 'almost' free from them entirely. Due to my age I unfortunately still need reading glasses. My only regret is not having surgery sooner.”

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Posted 12 years ago

“Has changed my day to day life enormously, only regret is should have had the procedure a long time ago.”

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Posted 12 years ago

“It was amazing that I did the laser treatment! See everything better, even in job my working is more increased, because I operate on the machine where you need to see the far end on the wood qaulity!”

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Posted 12 years ago

“better than i could have ever expected...thank you all”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews