Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“All very good, from booking the appointment to post care”

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Posted 11 years ago

“I've just had the first eye operation on Wednesday and already I have fantastic vision and am able to cope with glasses. I look forward to the second eye operation next week to further enhance my vision. The staff were fantastic and the surgery totally painless. I was very nervous when I arrived but was put at ease immediately as you are able to talk to others that have just undergone the surgery. Surgery was over and one with within 15 minutes and the before and aftercare was great. I would highly recommend this surgery.”

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Posted 11 years ago

“Life-changing having worn glasses and contact lenses for 30 years”

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Posted 11 years ago

“have been very well looked after”

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Posted 11 years ago

“having laser has changed my life completely. it has given me more freedom to enjoy everything. in the las few years wearing contact lenses irritated my eyes so i used to only wear them when i was going out socialising which meant i had to wear my glasses 99% of the time which i hated, now im free.. its the best investment i ever made.”

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Posted 11 years ago

“I came for advice about lens replacement surgery in both eyes. I was not suitable for this but had extremely good advice about an alternative (single eye laser surgery corrrection). I was impressed that the focus was on what would achieve the best result for me clinically and to suit my lifestyle, rather than on what would bring in the best revenue for the company. The result has been fantastic although the monovision does pose some challenges. Nevertheless the support and advice received at every single appointment has been excellent and there has always been an honest and relaistic approach to the objectives that I have wanted to acheive. The after service is also superb. So all in all, the advice given prior to surgery was the best for my situation; the outcome has been fantastic and the ongoing after care is professional and supportive.”

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Posted 11 years ago

“Good experience made better by friendly staff. Would recommend to others.”

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Posted 11 years ago

“The experience was very good, the nurse during surgery was a little too direct but apart from that everything else was perfect and exactly as I expected or better.”

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Posted 11 years ago

“Laser eye surgery changed my life, I no longer have to deal with the daily hassle of contact lenses. The staff at Optical Express Cabot Circus were welcoming and friendly and made the whole experience extremely easy and stress-free.”

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Posted 11 years ago

“Happy with pre appointments and day of surgery. Always expected the fluctuations in vision but is not affecting my home life or work after first 10 days so very happy.”

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Posted 11 years ago

“My experience from the initital assessment through to the final sign off visit has been very positive. The service and care has been exemplary”

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Posted 11 years ago

“From preliminary checks, to the day of surgery I was kept informed and made to feel comfortable. No problems ocurred and very happy with the results so far.”

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Posted 11 years ago

“From start to finish, all staff have been very friendly and reassuring. I felt like I was in safe hands and was kept informed about each part of the procedure. I experienced no pain at all, only a little dryness. I would recommend Laser Eye Surgery with Optical Express to everyone that can't see the time on the alarm clock in the morning or tell what the bottle says in the shower without picking it up first. So so worth every penny.”

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Posted 11 years ago

“amazing. its such a great feeling being able to see. i was so worried about having it done, but am so glad i did. all the staff were wonderful and very helpful. the after care is also great. thank you”

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Posted 11 years ago

“I was nervous at first but had friends who had come here years ago. The service I got was excellent and reassureed me throughout. I have absolutley no regreats and have already reccommeded it to friends.”

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Posted 11 years ago

“The process was very smoothly run by vision express staff. Whilst there was some discomfort for a couple of hours after the Operation, I am very pleased with the longer term benefits of being able to see without my lenses. I save time every day and really enjoy my outdoor activities now.”

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Posted 11 years ago

“I've been very happy with my surgery at all stages; staff have been very helpful and answered any and all questions I had, and have always been very welcoming.”

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Posted 11 years ago

“I was nervous at first, but once I had the surgery, my eyes feel better and i can see clearly with no issues. The optomestrist that seen me has been very helpful and has given me advice regarding dry eyes.”

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Posted 11 years ago

“Has given me a new confidence, thank you so much.”

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Posted 11 years ago

“fantastic, i was really impressed with the surgery, and the aftercare. I would encourage everyone with sight problems to get surgery with optical express”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,217 reviews