“I have just recently undergone natural lens replacement at the Newcastle branch. I can honestly say the experience was made to be very relaxing and calming due to the staff and attention I received they were all very friendly and professional. I am now three days post surgery and my results are fantastic my sight is excellent. I am one very happy customer. Massive thank you to all the staff in Newcastle.”
“I was told I had to pay up front before seeing the surgeon for laser surgery over £4500 . I was deemed unsuitable for surgery. Have been waiting 2months for my refund. Have been promised on three separate occasions but still waiting”
“My wife visited York today and unfortunately had a fall in which her glasses were twisted and bent. They would not stay on her face and fell off whenever she moved her head. She found herself opposite a branch of Optical Express (sorry we don't know which it was) and went in and spoke to a young man called Craig who listened to her story and then fixed her glasses perfectly. This was despite the fact that a) she is not a York resident (and will therefore not be a future customer) and b) the glasses were not made by Optical Express. The level of service shown by Craig at the York store makes it much more likely that we will be customers here at home when we next need optical care.”
“I requested my £500 deposit back from them, in their contract they say it takes up to 28 working days. We are now a year later & still no refund! I have now received a COUNTY COURT JUGMENT AGAINST THEM so lets see what happens now. DO NOT PAY THEM ANYTHING UNLESS YOUR 100% ABOUT THE TREATMENT. Look on other sites I'm not the only one they have done it to.”
“C.Campbell,
Heather and the Team at Optical Express, Cumbernauld, provided sound advice and honest feedback regarding frames and lenses. Their conduct was professional, personable and light hearted, and there was clearly a positive rapport with other customers in the store. Happy to recommend.”
“Having had my eye-test with Boots whom unfortunately did not have a wide enough range for me to choose frames from, I tried Optical Express.
I was not harassed or pushed into unsuitable higher priced frames but given sufficient guidance for me to make my selection (helpful when you have a long narrow face) whilst also being walked through process of order and next steps.
In addition, I was offered a fantastic package for two frames and insurance which made total sense and excellent savings.
MERRY HILL, DUDLEY, WEST MIDLANDS - Praise for the excellent service to the very recently appointed Advisor - Amelia Gordon and Assistant Store Manager - Lorna. Extremely receptive, polite and attentive to customer needs. Thank you.”
“We decided the day after visiting the Laser eye clinic in Plymouth no to have the procedure. They say when they are selling you the deal that your deposit will be refunded but not before 30 days but soon there after. Lots of calls later and 4 months later & we are still waiting!! They just fob you off time and time again !”
“I found the staff offered the right amount of help when I needed it with out feeling pressurised ,and helped me decide which frames suited me the best,a chap named Lewis gave me a great deal of advice. Would certainly go again,”
“They glossed over the negatives of lens replacement. I now need YAG capsulotomy and hoped for at least a reduction in the charge as a past patient but no! £50 for a consultancy and £495 per eye for the relatively simple treatment.”
“Bit of a con: high pressure sales always upselling to the next most expensive option, underemphasising pain of the op and its immediate aftermath and, if you're middle aged and short-sighted, the hassle of having then to need reading glasses for the rest of your life; promising you free eye tests for life afterwards and then reneging on that promise and charging £50 for such tests.”
“Collected my glasses from the meadowhall store this week and I was impressed with the service throughout the whole experience. The staff were all very well trained, very professional while also being very friendly and polite. I will definitely be back again in the future .”
“Been to optical express this week for my 1st ever eye test and ordered my first ever glasses.I have to say I was extremely impressed with the whole experience. From the Pre test with the assistant manager, to the eye exam right up to the wonderful lady who helped me choose my glasses . Thank you all I will be back with my family.”
