Optimum Health & Kolya Reviews

Name: Optimum Health & Kolya
Rating: 4.85

4.9 Rating 2,080 Reviews

97 %

of reviewers recommend Optimum Health & Kolya

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Optimum Health & Kolya:

Since 1994, Optimum Health Vitamins has served the Edmonton area as a family owned and operated collection of specialty health stores. The inception of Kolya, our sister company, in 2002 furthers our reach as a prime source of plant-based and organic skincare & beauty products for the Edmonton area. Over the years, our humble beginnings blossomed into the passionate locally-operated community we are today.

Visit Website

Phone:

1.844.259.8590

Email:

hello@optimumhealthvitamins.ca

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Optimum Health & Kolya 5 star review on 8th September 2023

Leona M

Optimum Health & Kolya 5 star review on 5th September 2023

Vera Z

Optimum Health & Kolya 5 star review on 4th September 2023

Erika C

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We made a deposit for an on line order at your store in Sherwood park but have not received any news about it being delivered to you, still waiting.”

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Posted 1 month ago

“I was looking for the dishcloths you used to carry, but was informed you don't carry them anymore. I was a little bit disappointed.”

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Posted 2 months ago

“Overall, I’m happy e we hen I shop at Optimum Health. But, with the cost of everything going up, I’m finding it harder and harder to buy the necessary health products, due to the lack of sales and products not being in sale often. I’d really appreciate more sales every week on necessary things like coral calcium, B vitamins and probiotics. Thank you for your interest.”

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Posted 3 months ago

“I decided to be completely honest in this review. When diagnosed with austioporosis and pulmonary fibrosis I was persuaded to meet with John for an assessment. John was very kind and considerate while recommending a lot of supplements that he thought would help me. I attended appointments with John twice. I really have not noticed any improvement in my health but do understand that if I stopped taking them I might, then, realize what they are doing. Quite frankly I find myself spending an enormous amount of my limited income on these supplements while not knowing what they are really doing for me. I will have to find a way to cut back. Thank you for allowing me to present my opinion.”

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Posted 4 months ago

“I have enjoyed shopping at Optimum for quality health products for many years. My current experience is that their prices are going up significantly. I purchased a supplement 3 months ago and got a refill recently and the cost had gone up 12%. Overall the staff are helpful and knowledgeable, but the prices on some items are getting out of reach.”

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Posted 2 years ago

“it would have been nice to review my cart before you took my payment. however,I cancelled the order. I hope this did not go through. As I did not proceed with the payment. I wanted to find out if this was being shipped from Canada and was unable to find an answer to that question. Therefor, I cancelled the order”

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Posted 2 years ago

“Always get helpful advice from staff and like the diversity of products but prices are getting higher than I can afford.”

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Posted 2 years ago

“I've been a customer of Optimum Health for many years. Customer service has been up and down, but I usually find the products I like. This last time I went in, was a very unpleasant experience. I just got in the door and a staff member came up to me immediately to tell me about the different sections of the store (which is fine but I hadnt asked). I thanked him and said I did not need assistance in finding anything that day, but then he seemed to keep following me around the store. He seemed to be watching me at the end of each isle I looked through and I felt very uncomfortable. I ended up getting a few things and left before I had planned just because I felt so uncomfortable.”

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Posted 2 years ago

“I have been coming to this store for decades. I find the staff are not as friendly as they once were especially the staff in Kolya - overall I find them to be stand off ish .”

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Posted 2 years ago

“I got Sinna nasal spray, priced at 22.95. when I can get it for 14.95 at National Nutrition. I don't mind paying a bit more but this is $8.00 more. I won't be getting it from Optinum again.”

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Posted 2 years ago

“I have shopped at your downtown location For many years . But I wish you offered Facials at downtown location as well. As your south side location.”

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Posted 2 years ago

“All in all I have a good shopping experiences but the problems occur at check-out. Quite often there are problems with using the computer/machine used to calculate payments. The ladies very often have problems using the machine/computer, can’t figure out discounts and such. I left once being owed about $2.00. I suggested to the clerk to just write out a simple IOU but they couldn’t do that. If the situation was reversed and I owed them $2.00 I wouldn’t have been allowed my purchase I’m sure. Maybe an improvement to the system might be something to consider. It’s slow and difficult to use.”

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Posted 2 years ago

“Miss Laurie Niles went to your store with my $100.00 cash and bought me 4 items. She fancies herself as some kind of herbalist and bought me 2 bottles of totally wrong supplements for this body I live in. I was furious. I had to pay for ride to the store with the 2 wrong products and the receipt. I ended up with a credit note when I needed the cash back. I googled "foot neuropathy " and my MD gave me the amitryptiline I need. I'm not diabetic. I'm on the ayurvedic diet and have been slowly long weight, which is a good thing. All of your staff have been consistently wonderful to me.”

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Posted 2 years ago

“HELP HELP PLEASE PLEASE PLEASE!!!!!!!! UNSUBSCRIBE ME!!!!!!!!! Carolyn Fraser”

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Posted 2 years ago

“Hi there, Love and appreciate the hand written note and additional samples! I appear to have an additional charge of $29.40, a separate transaction from the $38.84 for the Routine product I ordered. If you could help me understand? Thanks again!”

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Posted 2 years ago

“It would be nice if you had a set time of the month to have sales on your items like the way other health food stores do. You can call it "Customer Appreciation Day". It would also be nice if you carried highly rated supplements on the internet, like "Microbiome Labs" products. It is so hard to find any well rated soil-based probiotics in Canada, like "Microbiome Labs" "Mega Spores". Is it possible that you can sell these kinds of supplements some day?”

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Posted 2 years ago

“After buying from you I found the Heathy back Institute which supply a few products which meet my needs.”

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Posted 2 years ago

“I find it unusual that my online orders are packaged so beautifully and include samples, yet an in person visit yields, mediocre customer service, no samples and I had to interrupt a couple of associates for assistance. I have been shopping here for years but this last visit did not meet the standards I have encountered in the past. Looks like online purchases might be the wag to go.”

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Posted 2 years ago

“Your store is effective, but extremely costly. I need the vitamins but it's a lot to pay for them.”

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Posted 2 years ago

“I am disappointed with your staff turn over, unfortunatelly I am no longer confident in their knowledge.”

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Posted 2 years ago

Optimum Health & Kolya is rated 4.9 based on 2,080 reviews