Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,313 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy with the discourtesy shown by your company and certainly will not be purchasing from you again .”

Helpful Report

Posted 1 year ago

Hi David, Thank you for taking the time to share your feedback. We sincerely apologize for the discourtesy you experienced with our team. This is certainly not the standard of service we strive for at Outback Equipment. We understand how disheartening it can be to feel unvalued, and your experience is important to us. We will address your concerns with our staff to ensure we provide better customer interactions in the future. If there's anything more we can do to assist you, please reach out to our customer service. Best regards!

Posted 1 year ago

“Thanks Rhys you are amazing And your knowledge of products is great”

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(Showroom) - Posted 1 year ago

Hi Michael, Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a great experience with Reece and appreciated his product knowledge. Your kind words mean a lot to us! We look forward to assisting you again soon. Cheers!

Posted 1 year ago

“Very good service warranty claims excellent Sales staff very helpful”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Des, Thank you for the wonderful 5-star review! We’re thrilled to hear that you had a great experience with our warranty team and found our sales staff to be so helpful. Your satisfaction is incredibly important to us, and we appreciate your feedback. We look forward to assisting you again in the future! Cheers!

Posted 1 year ago

“You sent the wrong door handle which I returned on 10/2/2025 I have had NO correspondence since.. I will not be recommending your business to anyone”

Helpful Report

(Showroom) - Posted 1 year ago

“Outback have really good prices for name brands but delivery is always slow with no tracking information. Would be five stars if they could solve this issue. I always allow two weeks for delivery.”

Helpful Report

(Showroom) - Posted 1 year ago

“Good quality looking forward to using”

Helpful Report

(Showroom) - Posted 1 year ago

“finaaly got products after a 5 week wait.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Dave, Thank you for your review! We're glad to hear that your products finally arrived, though we completely understand how a 5-week wait can be frustrating. Timeliness is important to us, and we appreciate your patience throughout the process of this international delivery. If you have any further questions or need assistance, please feel free to reach out. Best regards!

Posted 1 year ago

“Great service quick delivery will shop again with you”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Jennifer, Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our service and delivery. Your willingness to shop with us again means the world to us. We appreciate your support and look forward to serving you again soon! Cheers!

Posted 1 year ago

“I ordered a replacement CruiseMaster D035 Boxed Dust Cap in early January. After some weeks and no notification from Outback I called them and waited 45mins for them to answer the call. Finally 2 weeks later I got my order, it was the wrong one. No one in the dispatch department checked to see it was the right part. Finally in late February I finally got the correct order. Extremely poor service and very poor customer service”

Helpful Report

(Showroom) - Posted 1 year ago

Hi John, Thank you for sharing your experience with us. We sincerely apologize for the mix-up and the long wait you encountered while waiting for your item. We completely understand how frustrating this must have been for you. This does not reflect the standard we strive for at Outback Equipment. Your feedback is crucial, and we will certainly address these issues with our dispatch team to prevent this from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!

Posted 1 year ago

“Delivery is too late. I even cancelled it because it took more than 3 months. The price was cheaper than other sites.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi John, Thank you for your feedback. We're really sorry to hear about the delays with your delivery and that it led you to cancel your order. We understand how important timely delivery is to our customers, and it's disappointing to hear that we fell short in this instance. We’re constantly working to improve our processes, and your input is crucial. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We appreciate your understanding and hope to serve you better in the future. Best regards!

Posted 1 year ago

“I placed an order 15th Jan whcih I realise is likely a busy time, but when I hadn't heard anything at all, not even a picking noticed, by 22nd I reached out via email. The response came on the 24th that my order had been dispatched. Unfortunately when it arrived, a week later, it was incorrect. I had ordered a dash mat and throttle controller, but I received floor mats. As soon as I identified the error I notified Outback and they were quick to reply, apparently the throttle controller was not in stock and I would need to send photos of the item received to process the return. At this stage it was nearly three weeks after my order and the first time I was made aware of any stock issues. I re-laid this to the support person who was very kind and helpful and acknowledged my frustration, so I do appreciate that. There was some back and forth getting the return sorted and I had to send a photo of the return post receipt before my items would be sent, when I sent the photo I enquired again regarding stock and was told it should arrive soon. The following day, still not having an ETA on the controller I called to request a refund which was accepted and processed within 5 days. Overall the experience was very frustrating and the communications around the original order were effectively non-existent, however the support staff I dealt with (Dakota) was pleasant and understanding and was able to process things quickly so I would consider that part a good experience. If it had been identified that the items I was ordering could be low in stock or there might be a delay it would have greatly improved my experience.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the delays and the mix-up with your order. We understand how frustrating it can be when communication isn’t as clear as it should be, especially regarding stock issues. We're glad to know that Dakota was able to provide you with support and assistance throughout this time. Your feedback about improving our communication is invaluable, and we will certainly take it on board. If you ever need further assistance or have any questions, please don't hesitate to reach out. Cheers!

Posted 1 year ago

“A victorian resident here and over the last 2 years I've purchased a number of items from this company, some of them large and expensive. They have been excellent in comunicating with me and always had best item pricing. Turn around from ordering to delivery has always been very fast. I'll continue to support this company and recommend them highly.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi there, Thank you for the fantastic 5-star review! We’re thrilled to hear that you’ve had a great experience with our communication and pricing over your purchases. It means a lot to us that you continue to support and recommend our company. We appreciate your loyalty and look forward to serving you again soon! Cheers!

Posted 1 year ago

“Excellent service no problem and quick”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Brenda, Thank you for the excellent 5-star review! We're so glad to hear that you found our service quick and without any issues. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again in the future! Cheers!

Posted 1 year ago

“On receiving a damaged product they replaced this in very quick time happy to do business with them in the future”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Philip, Thank you for the outstanding 5-star review! We’re glad to hear that we were able to quickly resolve the issue with your product. Customer satisfaction is our priority, and we appreciate your trust in us. We look forward to doing business with you again in the future! Cheers!

Posted 1 year ago

“Very bad on order info. Worst we have had. Back order no notification. 3 different dispatch dates. Differing information on order status. Instock, in store, coming from supplier. Very frustrating system for customer.”

Helpful Report

(Showroom) - Posted 1 year ago

“Once again, delivery times way too long”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Anthony, Thank you for reaching out and sharing your concerns. We’re sorry to hear that you’re facing delays with your delivery, and we completely understand how frustrating this can be. This is not the level of service we aim to provide to our customers. We encourage you to contact our customer service team at 1300 854 185 so we can assist you further. Your feedback is important to us, and we appreciate your patience as we work to improve our processes. Best regards!

Posted 1 year ago

“Haven't received my gear yet. It's been 3 weeks since purchase with no updates. Please advise what's happening”

Helpful Report

(Showroom) - Posted 1 year ago

“Ordered 17 jan it’s now 26 feb still waiting on my delivery have made 4 phone calls now been told 4 times they will get back to me still waiting for the call not good enough your customer service is zero as far as I’m concerned”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Dean, Thank you for bringing this to our attention. We're really sorry to hear about the delay with your delivery and the lack of communication you’ve experienced. This is not the standard of service we strive for, and can understand your frustration. We can see that this has now been resolved and a replacement resent, if you have any further questions or concerns please don't hesitate to reach out Best regards!

Posted 1 year ago

“Prompt service when order placed, email advice when on its way.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi David, Thank you for the wonderful 5-star review! We're delighted to hear that you experienced prompt service and appreciated our email updates on your order. Your feedback is highly valued, and we look forward to serving you again in the future. Cheers!

Posted 1 year ago

“Item as described and fast delivery”

Helpful Report

(Showroom) - Posted 1 year ago

Hi there, Thank you for your amazing 5-star review! If you need anything else in the future, don't hesitate to get in touch! Cheers!

Posted 1 year ago

Outback Equipment is rated 4.3 based on 7,313 reviews