Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,089 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, spot on communication and good value. Highly recommend”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Anthony, Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with our team and products. Your recommendation means a lot to us, and we can’t wait to help you again in the future!

Posted 10 months ago

“The product i ordered and paid for was not available. I was notified a week later which left too little time to source the product from someone else before my trip. There was also the delay in getting the funds returned.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Jason, I’m really sorry to hear about the unavailability of the product you ordered. It’s frustrating when things don’t go as planned, especially when you have a trip coming up. We appreciate your feedback, as it helps us improve our communication and processes moving forward. Thank you for letting us know about your experience, and we hope to serve you better in the future. Cheers!

Posted 10 months ago

“Great product , quick delivery”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that you love the product and that it arrived quickly. Your satisfaction is what drives us, and we can't wait to help you with your future purchases!

Posted 10 months ago

“I ordered and paid for a small part for my caravan on a Tuesday and it wasn't picked and packed until Saturday. It took another week for me to receive it. Also i was overcharged on postage. I will not use you again or recommend you to anyone. This might be only one complaint to you but i am on a lot of f/b sites.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Neville, I’m really sorry that you were not satisfied with our handling times. It’s frustrating when things don’t go as planned, and we completely understand your disappointment. Your feedback is invaluable, and we’re actively working to address these concerns to ensure a better experience for everyone in the future. Thank you for sharing your thoughts, and we hope to regain your trust one day. Cheers!

Posted 10 months ago

“Shockingly bad experience! Their 'no refund for change of mind; store credit only', is a violation of the trust that Consumers have grown to expect from ecommerce. The item wasn't even in stock for 2 weeks. Then another 10 days waiting for delivery! Stay away!”

Helpful Report

(Showroom) - Posted 10 months ago

“In regards to my order of 16 chairs I originally ordered a directors chair, i bought 3 for work, then liked them so much at the discounted price i bought 16. They were from all the reviews I was so happy about i told my friends to buy. I was rung after ordering that these couldn't be supplied, as they couldn't get them so had to choose another product. I dropped the order to 9 and they were all really helpful through the process and all but I still feel they are not as good of quality that I'd hoped for. I'd seen pictures that were sent through for transparency but when sat in they just don't have the 180kg weight rating and quality of the ones I'd ordered nor are they as comfortable.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Ben, Thank you for taking the time to share your thoughts with us! We're glad to hear that you appreciated our team's assistance during the ordering process. We understand how disappointing it can be when products don’t meet expectations, especially after seeing positive reviews. Your feedback regarding the comfort and weight rating of the chairs is important to us, and we’ll take it into consideration as we strive to improve our alternative offerings. We hope to have the opportunity to serve you better in the future!

Posted 10 months ago

“They have everything you need for your caravan upgrades, everything I needed was in stock and was delivered quickly!”

Helpful Report

(Showroom) - Posted 10 months ago

Hey Steven, Thank you so much for the amazing 5-star review! We're thrilled to hear you found everything you needed for your caravan upgrades, and that it was all in stock with prompt delivery. Your satisfaction is our top priority, and we look forward to assisting you with your future needs!

Posted 10 months ago

“I have bought quite a few items from Outback Equipment of late and am impressed by the quality of the goods as well as the value for money.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Marc, Thank you so much for the wonderful 5-star review! We’re delighted to hear that you’re impressed with the quality of our products and the value they offer. We appreciate your support and look forward to serving you again soon!

Posted 10 months ago

“Overall I am fairly pleased with my recent online shopping experience with Outback Equipment. I have noticed a practice which appears to be becoming more common lately with some online sellers whereby they sell items which they don’t have in stock without making it clear that the items will be on back order until stock arrives. Very disappointing to find out after paying when the item could be bought elsewhere without delay. Several days after I placed my order I received a phone call from staff at OE to advise that due to an error and promised stock delivery which had not eventuated my order could not be supplied until stock arrived from overseas. I was not happy to have to wait as I had plans to use it ASAP. I did, however very much appreciate the phone call, accompanying apology and explanation rather than just to leave me to wonder as has happened with other sellers previously. The delay was longer than expected but I did eventually receive my order in good condition after a further hiccup with the courier where OE staff were not helpful in locating my parcel. Thank you Outback Equipment. I may give you another try when I need something else that you supply.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Gary, Thank you for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused by the stock delay and appreciate your understanding regarding the situation. We're glad our team was able to keep you updated and that your order eventually arrived in good condition. Your feedback is important, and we’ll continue to work on improving our processes. We hope to serve you again in the future!

Posted 10 months ago

“If I could give zero stars, I would. Issues: - Terrible website (doesn't render well on desktop or mobile, latency, poor user interface, misleading specs). No apologies for misleading specs, instead blaming it on the manufacturer. - Mansplaining customer service rep who told me my CUB camper trailer couldn't be as small as I said it was. - Understaffing, so it took them 6 days to process a return - and only when I escalated it. - Understaffing, so it took them 4 business days (6 total days) to dispatch an order. - Terrible courier Aramex, who, after saying it would be delivered on a specific day, now simply says it's delayed. Do NOT buy from this provider!!!”

Helpful Report

(Showroom) - Posted 10 months ago

Hi, We're really sorry to hear about the issues you faced with our website and customer service. We completely understand how frustrating it can be when expectations are not met. Your concerns about the delays in processing returns and dispatching orders are noted. We appreciate your feedback on the courier service as well—this is not the experience we want for our customers. Thank you for sharing, and we hope to provide a much better experience in the future. Cheers!

Posted 10 months ago

“Awesome to deal with. Return process easy, great product but turns out not required. Credit recieved as soon as product returned. No hassle”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Jason, Thank you for the fantastic 5-star review! We’re thrilled to hear you found the return process easy and had a hassle-free experience with us. Looking forward to having you shop with us again!

Posted 10 months ago

“Quality was good but delivery took very long to come and we live round the corner”

Helpful Report

Posted 10 months ago

Hi Patrice, Thank you for your review! We’re glad to hear you were pleased with the quality of your order. We apologize for the delay in delivery, especially given your close proximity to us—it’s something we’re always striving to improve. Your feedback is invaluable, and we hope to serve you more efficiently in the future!

Posted 10 months ago

“Good work guys”

Helpful Report

Posted 10 months ago

Hi Craig, Thanks for the great feedback! We really appreciate your support and are happy to hear you’re satisfied with our work. Looking forward to having you back at Outback Equipment!

Posted 10 months ago

“Excellent Service”

Helpful Report

(Showroom) - Posted 10 months ago

“Service and delivery has been very good, haven't had a chance to setup as of yet.”

Helpful Report

(Showroom) - Posted 10 months ago

“Thank you Outback Eqhipment for you prompt response to both of my purchases. If I ever need something again I will know exactly where to come. The one issue I have is the number of emails that followed advertising your wares. I have tried several times to unsubscribe. The emails have reduced but not ceased. Could you please unsubscribe me.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Kym, Thank you for your thoughtful review! We appreciate your feedback and are glad to hear you found our response prompt. We apologize for the trouble you've experienced with our emails and truly understand how that can be frustrating. We'll ensure your request to unsubscribe is handled swiftly. Thanks for choosing Outback Equipment, and we look forward to serving you again in the future!

Posted 10 months ago

“Very happy good product good service good delivery 10 out of 10”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Mal, Thanks for the amazing 5-star review! We’re so glad to hear that you’re happy with our product, service, and delivery. Your support means a lot to us, and we can't wait to have you shop with us again!

Posted 10 months ago

“Item as advertised. Excellent delivery”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Chris, Thank you for the excellent 5-star review! We're so glad to hear that the item matched your expectations and that our delivery met your needs. Cheers!

Posted 10 months ago

“I purchased their caravan valet with dual drive wheels and a driver drill all up costing 1550$ and it moved the 2.2 tonne van about 1 inch and that is it. Don't touch these things as they only will work on smooth flat level concrete. Mine failed on bitumen with a pitch of less than half a degree.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi John, Thank you for taking the time to share your experience. We're sorry to hear that the caravan valet didn’t perform as expected on the surface you mentioned. Your thoughts will help us ensure clearer usage guidelines for our customers in the future. If there’s anything else we can assist you with, don’t hesitate to reach out. Cheers!

Posted 10 months ago

“Was missing a few parts from an item I bought and with one phone call outback packed up what was needed and sent to me with in a couple of days I cannot recommend them more highly and will definitely be buying more products from them”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Steve, Thank you so much for the incredible 5-star review! We're really pleased to hear that you received the parts you needed quickly. Your satisfaction is our priority, and we can't wait to assist you with your next purchase. Cheers!

Posted 10 months ago

Outback Equipment is rated 4.3 based on 7,089 reviews