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Overclockers UK Reviews

1.8 Rating 97 Reviews

18 %

of reviewers recommend Overclockers UK

Company Reviews

1.8

Based on 97 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0871 200 5052

Location:

5 Lymedale Cross, Newcastle-Under-Lyme United Kingdom
ST5 9BT

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Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific customer service, spent an hour and a half on hold before being cut off the first time, then another 2 hours before giving up. They took my order claiming there were 2 left in stock and it will be with me 1-3 days. a week later it wasn't dispatched, no reply to a webticket, nobody to answer the phone, checked and it's now out of stock, guessing they just take orders and hope they can fill and have nobody there to answer complains. I just hope their refund form works”

Posted 3 years ago

“They advertised a Rog Ryujin 360 AIO cooler as in stock on their web site , clearly stating 4 in stock . I ordered the payment of £200+ went out immediately. I monitors the website and sure enough the stock number fell from four to 3 then the day after from three to 1 and eventually to 0 I had assume my order was safe , 5 days later I checked their web site again and a message appeared in my basket out of stock . Absolutely unacceptable. I contacted them on the phone no answer , and through their web note option receiving automated response , dispute their assertions that customers would get a response within in four hours. I am now waiting for a refund , and will be easing an issue with PayPal . Never useOverclockers UK absolutely not”

Posted 3 years ago

“No item , no updates and cant contact them as they dont reply or answer phones!! Buy elsewhere.”

Posted 3 years ago

“Terrible customer service! I Could not track my order. Overclockers Did not respond to my emails about queries about my order. I was on hold for 1 hour and 31 minutes! Yes! 1hour & 31minutes! When I finally got through there was no apology for my wait on the phone or my ignored emails!? The man I spoke to on the phone didn't care that I was upset or that I was cancelling my order due to being so poorly looked after as a customer, he just wanted me off the phone with no apologies or explanations? I would never order from here again and would not recommend to family or Friends. I'm actually mortified at the way I was treated. So upset.”

Posted 3 years ago

“Ordered a gaming chair back in November 2020, to be delivered 15th December. It never arrived. I contacted support, they said it will be dispatched on 21st, nothing. Got a dispatch note on 24th saying it's been shipped - The tracking says that the courier are still waiting for the parcel on 4th January! Nearly 6 weeks later and still haven't received it!”

Posted 3 years ago

“Makes the UK PC scene look bad, they haven't they first clue about PCs. Terrible service, communication, website is garbage, overpriced. Just a garbage retailer!”

Posted 3 years ago

“Besides the wait times they have joined the scalpers charging a minimum of £50 on top of usual retail price Compared vie pc part picker and new egg AVOID THIS BUISNESS , gtx 1660 super gigabyte oc 3 other retailers stock and pre order £ 219- 254 overclockers £299”

Posted 3 years ago

“Ordered a case 3 weeks ago, still not arrived. Email response said they had it and were waiting to ship it, that was 5 days ago. On hold for over half an hour, gave up. Order still shows as not yet shipped. The items E.T.A has changed 4 times since ordering. Thankfully I ordered the rest of my build from Scan and Amazon with out a problem. (I nearly ordered all of my build from O.C until they added the VAT just before checkout, blowing themselves out of the water, nice try!) So far a complete waste of time.”

Posted 3 years ago

“Avoid this company. Placed an order on the 4th December for a Noblechairs Epic Gaming Chair as a Christmas present. Website clearly showed it was in stock at time of ordering. After a week, order still hadn’t shipped. Contacted Overclockers only to be told item was out of stock and wouldn’t arrive until January 2021. Completely joke! Shop elsewhere.”

Posted 3 years ago

“Poor handling of RTX 3000 series will guarantee I will never purchase from OCUK again. I understand that the stock is bad everywhere, but it's the communication, or lack thereof, that is the disappointment. Never-mind bans being handed out in their community (only place to get order updates like expected stock) when trying to gain some information. Compared to competitors who can put together a dedicated page, detailing expected stock for weeks to come, which is updated before mid-day, every day, Overclockers is a joke.”

Posted 3 years ago

“Ordered laptop 5 days ago, supposed to be delivered next day....no customer service to speak of. A V O I D !!”

Posted 3 years ago

“Overpriced products which fail to be delivered. Happy to hold on to my money for months on end, with the bare minimum of information supplied about when to expect delivery. They promised to provide almost daily information and all I get is one email a week about a queue position, and a once a week forum post about which SKUs they've received shipments of. Lack of clarity from their management, lack of clarity from their suppliers too. Don't order from them. I certainly won't be doing so again.”

Posted 3 years ago

“Poor company, over 2 months after placing an order and still waiting for it to be delivered. They're happy to keep my money in their bank account, making the interest, along with the thousands of others who have put their faith in them. They also have a sister company in Germany - caseking.de. selling same products at higher prices in euros. I have concerns these customers are taking priority on orders. Never again OCUK you are awful and not to be trusted again!”

Posted 3 years ago

“overpricing RX 6000 and RTX 3000 hundreds of GBP over MSRP.”

Posted 3 years ago

“Terrible ordering experience. Ordered two MSI 3080s on release day (just barely as their site was hardly even usable) queued for both of them and paid on separate orders, then waited weeks for a queue date and unhelpful updates from their forum that were vague and often manipulated to look better for OC, then they canceled one order, with no reply to me when I contested it. Still 8 weeks from release without a card and not the faintest prediction of when it might arrive, plus no clarification on if the free Watch Dogs game code will be extended to when my card eventually arrives. Abysmal service.”

Posted 3 years ago

“I'm still waiting over two months for a product after they missed 2 etas.... the 2nd being a "confirmed" shipment that turned out to be false. They claimed it was a "miscommunication." If they would have stayed in contact with the supplier it wouldn't have taken a whole MONTH to figure this out. Meanwhile I've missed several opportunities with competitors waiting on a delivery that never existed.... TERRIBLE”

Posted 3 years ago

“Over priced, poor customer service mess.”

Posted 3 years ago

“Created a pre-order and there was saying I could cancel if needed. I'm trying to contact them the entire day (call, chat, email, etc.). I don't get any answer and I want my money back, even more with this poor customer service.”

Posted 3 years ago

“These incompetent people took several orders of magnitude more orders than they can handle, charged everyone immediately for no apparent reason, and did not bother to implement a system for customers to cancel orders. They have no customer support. While trying to cancel my order, I get spammed with popups requesting that I act as their customer support and help other customers, who are also asking to cancel their orders? No. Get lost. Get your own customer support.”

Posted 3 years ago

“This is unfortunately the last time I try and give Overclockers over £5000. I phoned up around two weeks ago and asked before ordering if the parts I pay for would be put to one side for my build as it isn’t very sensible ordering an expensive system when parts are showing “in stock” at the time, to find they are all out of stock by the time it’s your turn in the build queue. I was told by Rich that it was requested and the build manager had agreed to it. So at the time the fans etc were all “in stock” and I was happy that there were only a few parts I was waiting on. I phoned up to check on the status as I was told it would be put through as a collect from store so it would not be put “on hold” and the build would go ahead until I was able to get the 3090 from them and then the full system would be sent out. Great right? No. The build had in fact been put on hold and the parts I had ordered like the fans had now “sold out”, and I was now told that I would have to wait for them to come back in but by that time other parts could be sold out, and let’s face it we could go on like this forever. Also they changed the 10900k retail to anOEM with no refund for the price reduction at all which I found to be very sly and underhanded, and when I asked about this I was told by one member of staff that there was no price difference which was a complete lie, then another phone call later a different member of staff told me I was in fact right and that the price was around £20 difference. Now had I have been told at first before paying my money that I could be on a merry go round trying to chase parts, and it won’t be until a miracle happens that all of your order is in stock at the time the build guy gets to you, I would have gone elsewhere. This system is completely broken. How do you expect someone to pay for a build when you don’t allocate the parts to them? What have I paid for? If this is the case I doubt all of the parts will be in stock at the exact time it comes to my turn in the build department. Let’s say my ram and cpu and fans are in stock but we are waiting on my psu, now your psu comes in but your ram is sold out, do you wait again, by this time your fans sell out???? Absolutely ridiculous! Cancelled my order, sick of being mucked around by this place to be honest. Don’t be fooled by their fake Trustpilot score, for every one bad review, 20 good reviews pop up, conveniently. This company used to be good many years ago, but i wouldn’t trust them with my money ever again!”

Posted 3 years ago

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Overclockers UK is rated 1.8 based on 97 reviews