“SSE and OVO energy.
Had an refund of £21.000 on an invoice.
The SSE bailiff noticed that the meter from the shop also supplied the flat above.
Got billed for an meter which was supplied from the shop meter to the flat meter. After 18 months, today, we got an cheque for an refund for £4100.
I thought, the refund was what i paid in over 18 years.
Seeing you guys in court??”
“Utterly UTTERLY disgusting company. I am in no debt to these criminals at all. I've been late paying a small number of bills but always paid before the next bill. This is a rare occurrence yet still these monsters have reported a bad credit rating for me and now I can't get a mortgage. I am in zero debt with them. This is purely cruel and vindictive. The sooner Ovo no longer exists the better.”
“Well if inly my problem could be resolved with their customer service.
I am not a person to normally write such comments or reviews but they made me do although its argued no one can make someone else do anything. But the readers please be the judge.
1. I opened an account with Ovo energy sometime in 2023, upon opening my account the agent deal with the process. The individual entered in their system my name and surname and email address incorrect, as i am busy with my own things i couldnt get in touch to fix this for 5 months and it was incorrect in their system. As long as an address is achived and the money is rolling then there is no customer care.
2. Second experience with Ovo energy customer service team. The individual sold an electricity tarrif on me on lies stating that if I move house there wont be any exit fee for this tarrif.
3. Third experience with their agents. Spoke to an individual who confirmed to me that was a lie and no matter what, you will still be charged an exit fee should you leave this tarrif before the end date and in turn you should cancel it now as its within the cooling off period of 14 days. Naturally i asked that this contract to be cancelled as I am within the 14 days and I was missinformed. This agent cancelled the contract but she didnt only charged for the exit fee despite being within 14 days she wrote in the system the reason why i am canceling the contract is I the customer wasnt aware of this exist fee suggesting the customer is to blame. While i clearly told her that I was missinformed. (surely they have records of all conversations as they state we record for training purpose)
4. Forth exerience. The next day realising that I was being charged a fee that A. I was misinformed about, B. its within the cooling off period and I can cancel it without any charge. The agent in the call tells me you will be charged because you exited before the contract end date and there is so such thing as cooling off period. I keep insisting that please check with your supervisor becuase you are sitting in where ever in the world and unaware of this rule and clearly skipped the training, what you are saying is not consistent with the rules that exists but she kept saying; no, whether within a day or within 14 days of cooling off period or after that, no matter what date you cancel, you have left the contract you have to pay for it.
So please someone tell me if I am wrong or where does it end?”
“-1! Shouldn't even have a plus! Shocking no customer service or concerns are taken seriously! I am on my knees! A week ago I was diagnosed with copd cos I cant afford the escalated bills! Called to discuss this and had! Well your bill needs paid! £260 to £350 a month only electricity! I have 1 heater on and 2 jumpers! Where do we all go to or can you turn to? Don't loose health or mental health through OVO please get advice immediately! Good luck all!”
“Wouldn’t give a 1 star if I had a choice.
Been a client for over 12 years never defaulted on a payment. Tried to cancel boiler cover as a separate company advised us we were wasting our money paying £27 a month as they wouldn’t be able to provide parts for the boiler as it was 35 years old.
Tried to cancel told they were charging us £85.55 and the complaints team seem to bullying us into paying the fee.
Avoid this company they don’t care!!”
“My meter showed me that during off peak period I'm charged peak period rates, I contacted them. Just 2 times someone called me saying they will resolve my issue but no one has followed up since than. I contacted them via chat to enquire they told me several times your call is scheduled on the system and someone will call me but no one did. I'm going on chasing to get my issue resolved but looks like they don't want to resolve it and just cheat customers”
“Ovo energy are the worst company on the planet, no one there has a idea what is going on, do not use them change provider, after buying a house, they try charging me for outstanding bill from tenets that left a year previously, sent over solicitors letters and mortgage documents to confirm when I brought the house, but still not sorted and sending out letters of threats from bailiffs and debt collectors, for a bill that has nothing to do with,”
“Just avoid
Was never a customer with them just transferred from sse
Went from £0 to £3k within 10 days.
Can not speak to anyone as overseas call centres and they keep amending direct debits from £90 - £281
Cancel direct debits and pay manually of the actual usage of £72 and get threatened with legal action. Can not wait to leave.”
“Ovo are scammers, they have been billing me Eletricity. I never use or contact ovo. I always been use EDF. Even the previous tenant was using Brit Gas. I was wondering how they know my name? It’s very audacious from OVO been billing me every month.”
“Absolutely dreadful company.
No one knows what they are doing.
CEO uncontactable. I wonder why!
We have been charged twice for the same historic bill. We sent proof of payment and their accounts department confirm this. Despite this we are continuing getting threatening letters to pay the said amount or they will proceed with legal action. Numerous phone calls to them explaining this but to no avail. It is all computer generated and 'customer service' are like automatons. Clueless! Meanwhile, the time and stress trying to sort this problem out has gone on for months. We didn't choose this company. It took over our previous company Southern Electric.
Had we known what it would have been like, we would have run for the hills!”
“They've become so awful that they should shut down. I'm going to contact my landlord so we cut all ties with them.
Their customer service is terrible. A formal complaint made absolutely no difference in the past and after 6 months of chasing a minimal change on their system, my landlord was on the phone for 2-3 hours with them to sort it.
It's getting all worse. Previously, I was able to pay my bills, but now the payments of several hundred £ were taken from my card but didn't go through. I have no real proof of this and they are not getting back to me. Emails from my definitely registered email to them bounce back. Telephone calls take hours without any success. The chat is delivered by a chatbot and sometimes I'm connected to an equally useless adviser.
Please avoid OVO at all costs.”
“Run away, run away, you will br glad you did - shocking customer service - impossible to contact - uses Overseas Calls Centres to not solve your problems”
“Shocking incompetence. Claimed we had an account when we did not. We have NEVER had an account with as proven by Opus Energy, our supplier. You data scraped from the electoral role. Also for gas when we have no gas to the building. You don’t listen and issued a debt judgement which affected my credit. We are in the process of suing you for damages, harassment, interest and legal fees. You don’t seem to care but l am assured you will. Media involved.”
“I have never, ever dealt with such an incompetent, lying, deceitful company in all my years, and I aint no spring chicken !!! Transferred to this bunch, even mentioning there name makes me ill, in September 23 from SSE. After 5 months of continual non reply E mails, phone calls, no promised reply phone calls I actually received a bill, yes a bill. They had been collecting my extortionate monthly direct debit since September but were unable to produce a bill due to " Billing Department Difficulties" . Luckily I had noted precisely what I had used and what I was due. Funnily enough, after moving to a different supplier this week they produced 5 months of bills, absolutely beggars belief.Now, after the switch to a new supplier I have received an E mail from this lot saying I have cancelled my Direct Debit and to re-instate it !, think not. After a discussion with my bank, turns out it was this shower of idiots cancelled it !!!! Could this be a ruse so that my credit monies are not paid back to me in 10 days as stated because they have no bank details ? I have E mailed the facts to OVO and advised them to think again very carefully, I am employed as an official in a Court of Law and they have until the 15th of April to refund my credit or battle will commence, please please please, anyone reading this or indeed any of the comments on this site, steer well clear”
“Ovo recently contacted me (after 2 years of not being with them) to tell me I owed over £3K because they got both my moving in dates wrong and my moving out dates wrong. They thought I was still with them. I'd cancelled my account and paid the final bills 2 years ago, and called to check this was all good and they said it was, and even refunded me £44 at the end of my time with them. So, they amend the £3K, but I'm still totally confused why suddenly they're saying there is roughly £350 still left to pay. I get contacted again and see the dates and some other information in this mysterious "final bill" still appear incorrect.
So I call multiple times, email multiple times (with no success, as I get told the email isn't registered to an account at Ovo, which just contradicts everything even more), and when I am lucky enough to get a response or through to them, I get told different information by different people. Two seperare people told me there is an error with this bill and to ignore it, while two other people tell me there isn't an error, yet still apologise that Ovo messed up my account closing procedure?
Anyways, after a few weeks of being essentially harassed with emails and texts telling me I have to pay this dodgy bill, I had a long chat with someone at Ovo who yet again said there was nothing I could do. So in the already horrid cost of living crisis, they took a ridiculous amount of money from me and had no empathy or accountability. No one bothered to investigate it or understand it, they just got very sturn with me.
I cannot stress enough how incompetent and disappointing Ovo's treatment of this situation has been, and how little they seem to care if you're a past customer as opposed to a current one apparently.
Avoid if you can, maybe you'll have a better experience, but I've never dealt with this level of gross unprofessionalism and, essentially, bullying.
I can see from other reviews, this is a common mistreatment and issue with other customers already. How many different kinds of disgusting do you have to be to ignore it over and over again?
Nasty of piece of work you guys are. Kicking customers when down. Hope you get your all your desired moneys”
“Absolutely shocking company. My elderly Mum owed a balance of £12. The following month she had a bill for £2000. Called them up and they were supposed to have sorted it. Was on phone for ages. Promised new bill would be sent and the actual balance is £13. The following week amount her bill arrives for £1995. My poor Mum was so stressed over this. Absolutely appalling and the customer service are useless.”
“Awful company. Transferred in circles to different department for over an hour and no one knows what they’re talking about. Overcharging me an outstanding balance when I had a prepayment metre which couldn’t be paid electronically ! Avoid at all costs.”
