Hi Annette, thank you for taking the time to provide feedback. Following on from our emails about this, we are waiting for your PainPod to arrive and will have a better understanding of what has occurred once it has been received. Generally, if the display is like this, it is because some form of impact trauma has occurred and the internal glass screen has cracked. We will be able to tell when we can examine your PainPod to diagnose the problem. I look forward to getting to the bottom of this as soon as possible and will keep you updated.
“Now that we have our repaired Pod we are using it regularly, and hopefully lessening our pain. Thank you for the prompt attention to our broken machine.”
“I bought the PainPod3 well over 10 years ago at the SCBS. Suffering from lower back pain all my life, this device gets me through between Chiro appointments. Highly recommend this!”
“Well, l probably had very high expectations. I haven't been impressed yet by my painpod 3.
Not very happy with the pads, l used the small once and when l was going to wear them again l couldn't as they lost the stickiness. ???
( and l followed all the recommendations before hand)
Also, l was hopping to find a more useful mode description, a proper guide that describes which mode could help the different type of pains/condition or which muscle groups can be stimulated/strengthen etc. Not very impressed really.”
Hello,
Our customer support has tried to contact you to resolve the issue but has not been able to get through and haven't heard back from you yet. I'm sorry to hear you are having these problems. You should have received a manual with your device that notes which modes should be used for Acute Pain, Chronic Pain, Modulation and Muscle Stim. The information also indicates which modes are TENS and which are EMS as well as describing what you would feel. The devices also contain a placement chart to help you understand where the pads should be placed to treat certain pain issues. All devices are checked before posting, however, if you did not receive these information guides please let us know and we will post or email them out to you.
If you are wanting to use the device to assist with strengthening, you can find several instructional videos in this blog:
https://thepainpod.com/blogs/news/painpod-applications-for-hamstrings-and-upper-back-function
In regards to the small pads, I'm sorry to hear you are having problems with them. There can be several factors that contribute to this problem including skin type (oily skin will cause stickiness to deteriorate faster), heat, humidity, debris etc. I have checked customer feedback on the small pads and this seems to be an isolated issue so we would like to find out if you are having the same problem with the other sized pads? Can you please get back in touch with us so we can help resolve your issues.
Kind regards
The PainPod Team
“I had purchased this product (Hidow) in 2013 whilst overseas and it's been great. Iām now going to use the new PainPod product as it helps with all my aches and pains.š”
“Love the product which I have been using for over 5 years. So much so, I purchased another one to help my 91 year old mother. I take it when I travel, and have saved numerous people's holidays from pain. Wouldn't be without it.”
