“Absolutely thrilled with the fact I could get my cracked screen fixed and that the turn around was so quick! I would have given a 5 star rating but I had also ordered a silicone skin that should have arrived with the device when it was returned, but unfortunately it was not in the package. I had paid for it but not received it. Hopefully quickly resolved once I phoned the next day the lovely lady on the phone apologised profusely and told me she would express post it to me 😃”
“The product is good sometimes at the end of a 30 minute session I feel a relief of pain sometimes I don’t in any case I think there should be a little bit more information and support on how and where to place the pads in order to get the maximum out of the product customer service is very good thank you for that”
Hi Reuven, Thank you for your review. When you purchased your PainPod it should have come with a User Manual which describes what each mode is to be used for and it should have come with a Pad Placement Chart which shows the best places to put the pads. I can email you a copy of both of these if you want. I would be more than happy to give you a call and see if we can help you out a bit more to get the most out of the PainPod.
“Since purchasing our Pain Pod, our level of pain in our ageing bodies has been drastically reduced. We use the Pain Pod on our back, knees, shoulders, feet, abdomen, elbows and wrists and have no need for painkilling drugs anymore. We highly recommend this unit to everyone we know.”
Hi David,
We appreciate you taking the time to leave a review however it appears this may have been meant for Australia Post? I can see in your ordering that you had selected the lowest cost option for your shipping which states there is no tracking included. I can also see that we had sent you a follow-up email reinforcing the fact that items were not able to be tracked and offered you an option to change this to tracked shipping which you declined. I'm sorry you feel this is poor service, we have tried to keep you as informed as possible in regards to your shipment but do not have any control over the delivery itself.
As your order was only dispatched a week ago I believe it is still on its way to you as there are known delays with postage in your area. If you are wanting a shipment sent faster in the future we would recommend the Express Post option. Even the tracked option will allow us to establish if it has been delayed or lost.
We do hope it arrives sooner than later.
Kind regards
The PainPod Team
Hi Annette, thank you for taking the time to provide feedback. Following on from our emails about this, we are waiting for your PainPod to arrive and will have a better understanding of what has occurred once it has been received. Generally, if the display is like this, it is because some form of impact trauma has occurred and the internal glass screen has cracked. We will be able to tell when we can examine your PainPod to diagnose the problem. I look forward to getting to the bottom of this as soon as possible and will keep you updated.
“Now that we have our repaired Pod we are using it regularly, and hopefully lessening our pain. Thank you for the prompt attention to our broken machine.”
“I bought the PainPod3 well over 10 years ago at the SCBS. Suffering from lower back pain all my life, this device gets me through between Chiro appointments. Highly recommend this!”
“Well, l probably had very high expectations. I haven't been impressed yet by my painpod 3.
Not very happy with the pads, l used the small once and when l was going to wear them again l couldn't as they lost the stickiness. ???
( and l followed all the recommendations before hand)
Also, l was hopping to find a more useful mode description, a proper guide that describes which mode could help the different type of pains/condition or which muscle groups can be stimulated/strengthen etc. Not very impressed really.”
Hello,
Our customer support has tried to contact you to resolve the issue but has not been able to get through and haven't heard back from you yet. I'm sorry to hear you are having these problems. You should have received a manual with your device that notes which modes should be used for Acute Pain, Chronic Pain, Modulation and Muscle Stim. The information also indicates which modes are TENS and which are EMS as well as describing what you would feel. The devices also contain a placement chart to help you understand where the pads should be placed to treat certain pain issues. All devices are checked before posting, however, if you did not receive these information guides please let us know and we will post or email them out to you.
If you are wanting to use the device to assist with strengthening, you can find several instructional videos in this blog:
https://thepainpod.com/blogs/news/painpod-applications-for-hamstrings-and-upper-back-function
In regards to the small pads, I'm sorry to hear you are having problems with them. There can be several factors that contribute to this problem including skin type (oily skin will cause stickiness to deteriorate faster), heat, humidity, debris etc. I have checked customer feedback on the small pads and this seems to be an isolated issue so we would like to find out if you are having the same problem with the other sized pads? Can you please get back in touch with us so we can help resolve your issues.
Kind regards
The PainPod Team
