“I've been using pain pod before going to bed each night, for several months now, to relieve the night time discomfort of a chronic frozen shoulder .It is very effective in releasing the associated muscle tension with the result that I can reliably get a good night's sleep.I wouldn't want to be without my pan pod!”
Hi Margaret, thank you for sharing. We are so glad that the PainPod has been able to help you through the pain of your shoulder and been able to assist with getting a good night's sleep.
“This is the second Painpod I've owned. I gave my last one to a friend who was in much need of an affective pain management system.
Received my latest one in two days. Unboxed it and got to work on relieving the pain in my shoulder. Four days of use and I'm as good as new.
I would highly recommend the Painpod for any muscular discomfort.
Andrew”
“Absolutely thrilled with the fact I could get my cracked screen fixed and that the turn around was so quick! I would have given a 5 star rating but I had also ordered a silicone skin that should have arrived with the device when it was returned, but unfortunately it was not in the package. I had paid for it but not received it. Hopefully quickly resolved once I phoned the next day the lovely lady on the phone apologised profusely and told me she would express post it to me 😃”
“The product is good sometimes at the end of a 30 minute session I feel a relief of pain sometimes I don’t in any case I think there should be a little bit more information and support on how and where to place the pads in order to get the maximum out of the product customer service is very good thank you for that”
Hi Reuven, Thank you for your review. When you purchased your PainPod it should have come with a User Manual which describes what each mode is to be used for and it should have come with a Pad Placement Chart which shows the best places to put the pads. I can email you a copy of both of these if you want. I would be more than happy to give you a call and see if we can help you out a bit more to get the most out of the PainPod.
“Since purchasing our Pain Pod, our level of pain in our ageing bodies has been drastically reduced. We use the Pain Pod on our back, knees, shoulders, feet, abdomen, elbows and wrists and have no need for painkilling drugs anymore. We highly recommend this unit to everyone we know.”
Hi David,
We appreciate you taking the time to leave a review however it appears this may have been meant for Australia Post? I can see in your ordering that you had selected the lowest cost option for your shipping which states there is no tracking included. I can also see that we had sent you a follow-up email reinforcing the fact that items were not able to be tracked and offered you an option to change this to tracked shipping which you declined. I'm sorry you feel this is poor service, we have tried to keep you as informed as possible in regards to your shipment but do not have any control over the delivery itself.
As your order was only dispatched a week ago I believe it is still on its way to you as there are known delays with postage in your area. If you are wanting a shipment sent faster in the future we would recommend the Express Post option. Even the tracked option will allow us to establish if it has been delayed or lost.
We do hope it arrives sooner than later.
Kind regards
The PainPod Team
Hi Annette, thank you for taking the time to provide feedback. Following on from our emails about this, we are waiting for your PainPod to arrive and will have a better understanding of what has occurred once it has been received. Generally, if the display is like this, it is because some form of impact trauma has occurred and the internal glass screen has cracked. We will be able to tell when we can examine your PainPod to diagnose the problem. I look forward to getting to the bottom of this as soon as possible and will keep you updated.
“Now that we have our repaired Pod we are using it regularly, and hopefully lessening our pain. Thank you for the prompt attention to our broken machine.”
