Hi Hans,
We appreciate you taking the time to leave a review however it appears this may have been meant for Australia Post? I can see in your ordering that you had selected the no tracking option for your shipping. I can also see that we had sent you a follow-up email reinforcing the fact that items were not able to be tracked and offered you an option to change this to tracked shipping which you declined.
As your order was only dispatched eight days ago I believe it is still on its way to you. If you are wanting a shipment sent faster in the future we would recommend the Express Post option. Even the tracked option will allow us to establish if it has been delayed or lost.
We do hope it arrives sooner than later.
Kind regards
The PainPod Team
“Love my pain pod, I was taking so much medication for a protruding disc and nerve pain and wasn’t really helping, a workmate lent me hers and I went and bought one so rarely use pain killers now”
“I had one beforlost the changing cord. Ordered a new cord. It was the wrong one. They don't make the I need. So I Ordered another pain pod a cheaper one and that is exactly what it is a cheaper one. Not what I had before. So not really happy with this one. But I will have to use it”
Hi Lorraine, thank you for taking the time to write a review. I understand the frustration of not being able to get the correct charge cord as it was discontinued 10 years ago. I hope that with time spent using the PainPod Lite you will find that it is a superior model to the original device you have. If you are not satisfied with your purchase we will happily refund your money and put it toward a different device if you like or just refund you.
“I find my old model better. It’s annoying that the screen doesn’t light up until you attack pads and switch on/off all the time. Also, my last one came with many spare pads of different sizes. This one only has one set of medium and small. They will wear out fast. I’m still using my old box as it’s got all the compartments for storing the devise. Very basic accessories.”
Hi Lexis,
Thank you for your feedback and we're sorry to hear you are not enjoying this model. The screen should light up whenever you press a button, then after 10 seconds, it will go into sleep mode to save battery power if you are not making any further changes. If this is not the case please let us know and we will arrange to fix it. In regards to the qty of pads, I'm not sure what device your old model is but we do state on the product page what exactly is included in the box with each device so you have access to this information before making a purchase. The most pads any of our devices are sold with is 3 pairs and additional pads or accessories can be purchased separately or we do offer packages that include extra pads and accessories. There are options to select the basic device pack or a package with additional pads and accessories - this all comes down to each individual user's needs.
As you have mentioned you feel your pads will wear out fast, we recommend using the Conductor Gel to help your pads last longer.
We hope this information is helpful.
“We'll give Pain Pod a 5*
My husband was have a muscle issue at the time when we purchased it while travelling. Regular use helped to relax the muscle and greatly reduce the discomfort. We appreciate how compact it is to fit in hand luggage. It's easy to use and the customer service was efficient when we cashed in our coupon we received with the purchase for additional electrode pads. So far so good!”
“I Have MND and find pain excellent in not only pain relief but with maintain muscle movement.
The equipment is simple to use and cost is definitely affordable. Service and accessibility is excellent too. Keith”
“Great service and a very good range of devices. I was lucky to buy mine while it was on sale - so I snapped up a bargain. Great local QLD business and Australian owned. Love the Aussie ingenuity that developed this technology so you just can’t go wrong with Pain Pod.”
