“I bought the PainPod3 well over 10 years ago at the SCBS. Suffering from lower back pain all my life, this device gets me through between Chiro appointments. Highly recommend this!”
“Well, l probably had very high expectations. I haven't been impressed yet by my painpod 3.
Not very happy with the pads, l used the small once and when l was going to wear them again l couldn't as they lost the stickiness. ???
( and l followed all the recommendations before hand)
Also, l was hopping to find a more useful mode description, a proper guide that describes which mode could help the different type of pains/condition or which muscle groups can be stimulated/strengthen etc. Not very impressed really.”
Hello,
Our customer support has tried to contact you to resolve the issue but has not been able to get through and haven't heard back from you yet. I'm sorry to hear you are having these problems. You should have received a manual with your device that notes which modes should be used for Acute Pain, Chronic Pain, Modulation and Muscle Stim. The information also indicates which modes are TENS and which are EMS as well as describing what you would feel. The devices also contain a placement chart to help you understand where the pads should be placed to treat certain pain issues. All devices are checked before posting, however, if you did not receive these information guides please let us know and we will post or email them out to you.
If you are wanting to use the device to assist with strengthening, you can find several instructional videos in this blog:
https://thepainpod.com/blogs/news/painpod-applications-for-hamstrings-and-upper-back-function
In regards to the small pads, I'm sorry to hear you are having problems with them. There can be several factors that contribute to this problem including skin type (oily skin will cause stickiness to deteriorate faster), heat, humidity, debris etc. I have checked customer feedback on the small pads and this seems to be an isolated issue so we would like to find out if you are having the same problem with the other sized pads? Can you please get back in touch with us so we can help resolve your issues.
Kind regards
The PainPod Team
“I had purchased this product (Hidow) in 2013 whilst overseas and it's been great. I’m now going to use the new PainPod product as it helps with all my aches and pains.😊”
“Love the product which I have been using for over 5 years. So much so, I purchased another one to help my 91 year old mother. I take it when I travel, and have saved numerous people's holidays from pain. Wouldn't be without it.”
“I have not long had the gloves I bought and still working out the best setting to use.
The ordering process was easy and the item was dispatched in a timely manner.”
Hi Jan,
I'm sorry to hear this. I have checked back in our records on why you are receiving emails from us and can see you had selected to receive them when you purchased replacement pads back in November this year. The checkbox is default "Email me with news and offers" and is highlighted in Red directly under where you put your address in.
I have removed you from our email list and apologies for any inconvenience.
We hope you are enjoying the products.
The PainPod Team
“Love these products I have been using them for years. Helps so much with my pain in my knees and pain in my neck after having 4 discs fused. I don’t have to rely on medication as much when I’m using it regularly. Thank you so very much”
