“I have had my Hi Dow Tens XP TENS machine for some 10+ yrs now. Just love it and use it often. Looking forward to trying the large back pad just purchased.
It give such great pain relief.”
Hi Eric,
I'm sorry this is taking so long and wish it was something we had control over. Looking at your tracking I would say that the recent outbreak may have some baring over the speed in which the parcel is travelling, however we wouldn't expect it to take as long as it states, so one of our team is currently on on hold with Australia Post to find out more.
Although Australia Post do not guarantee Express Post anymore, we will refund postage costs if the parcel doesn't arrive within the expected time frame if you would prefer to select this option on your next order.
I'm also sorry that you felt you needed to give us a negative review instead of contacting us directly. Our team member who is following up with Australia Post will be in touch as they have more information.
I do hope you enjoy the product once it arrives.
Hi Angela, I am glad we got to resolve the problem over the phone.
We all have different skin types so it is always best to wipe the skin down first and during the drier months to put a drop or 2 of water onto the pads before putting the plastic cover back on.
“Recently I the 'EconoPADS' but the sticky gel came off one of them. Consequently, I had to then order the Premium PADS. It is a pity the gel did not last as long as expected.”
“Hi There do you have any advice on how to make the pads sticky for longer?
They seem to lose there stickiness very quickly and then won't stick the skin.
We religiously put the plastic cover back on them straight after use”
Hi Steve,
Thank you for your review.
Yes absolutely, this time of year especially the pads can dry out a little so we recommend putting a drop or 2 of water on them prior to applying the plastic cover to help them rehydrate.
We have also noticed that outside influences such as moisturisers or lotions and even oily skin types can cause the stickiness to deteriorate faster than expected. We have a product available called the PainPod Conductor Gel that will help prolong the life of the pads stickiness (they will still need to be replaced from time to time though).
We recommend when using this product to only use a small drop or 2 and spread it over the pad surface then let it air dry for 20-30 seconds - this should help it become a little more tacky and stick better to the skin. The gel should also help rehydrate the pads so you won't need to add any additional water.
The link to the product is below and I hope this helps!
https://thepainpod.com/collections/all/products/painpod-conductor-gel
“Pain Pod has made me active again. I have a bulged disc in my lower spine and am allergic to most pain medications. My life was all about living with pain. Pain Pod has meant I am now mostly pain free. Best money I have ever spent!!!!”
