“i bought 2 very nice looking canvases jan 1st. i knew it would take longer. But about a week later i got a tracking number. it was coming from asia. i waited. End of january, tracking said that it would arrive in a couple of days. The next time i checked, it had been delivered to someone in florida. i live in texas. luckily, no one took the money out of my accounts. i tried to get someone on the email to find out what went wrong, 6 times, and no one ever got back with me. Shady. i wouldn't deal with this company. Also original paint by diamond is the same company. The email says the same thing. We will get back to you and doesn't.”
“My order still has not arrived after 3 months waiting patiently. Customer service was great in the beginning, but now they seem to be ignoring me. They have not answered my request for a refund đŸ˜ So I'm thinking this site is a scam. Hopefully they will prove me wrong.”
“Never buying from this company again! Placed my order at the end of June. It’s never arrived. That’s 17 weeks patiently waiting. This company has only given me 1/2 my money back and are now trying to push for more time again.”
“I've gotten the runaround for over 3 months as to the location of my order, only to be told that it was returned to the warehouse! I will never order another thing from this company, and warn anyone else against ordering from them as well.”
“High quality diamond paintings and insurance policy is very good. One of my previous paintings arrived with not enough of one of the diamonds, and after using the free insurance a new set was sent out.”
“I ordered a custom diamond painting of my green cheek conure and it turned out horribly. As you can see in the photo I uploaded, he has bright green feathers. I could tell when I finally received my kit that the green was wrong. The most green color was an army green while the rest were basically black or gray.
The most irritating part was that I tried to get customer service to correct the issue by sending a picture of the provided diamonds and asking for the correct shade of green because it was extremely obvious that it was wrong. Their response was that I had to actually apply the diamonds to the kit and send them a picture before they would issue a whole other kit. So basically spend time completing an incorrect painting in order to wait months for another that might be correct and do it all over again?
I did it anyway because I wanted to spare other customers the distress of working with this company and have attached some photos. The green cheek conure is named for (you guessed it) green cheeks! And the diamonds included for his cheeks were all shades of brown and red. The army green in the back feathers is ok (at least its green) but so much duller than the photo I provided and surrounded b Ya a lot of dark brown and black (which his feathers are not as you can see from the attached photo).
Another problem was that I ordered a bead organizer when I purchased the kit and the tracking showed it had been delivered but I had not received it. Customer service said it was still on the way and after waiting weeks to start the project and not receiving it, I just bought something else. I still have not received it.
All around too bad because I was hoping to do a large order of custom diamond paintings for wedding photos for my family, but definitely not with this company. For all I know the brides white dress would turn out brown...”
“I ordered a 50 x 40 painting for my granddaughter in November. It didn't come for almost 2 months, well past her birthday. I'm sure that COVID had something to do with that. But, it also had 10 packets missing from the kit, which we didn't find out about until she started working on it. She's more than half way done with the painting and it would be horrible if she can't finish it, due to the missing color. I emailed customer service (they don't accept phone calls) and am still waiting to get a personal reply to my email. They did send an automatic reply, which didn't help at all. Be aware that this company may disappoint you!”
“When I attempted to cancel an order less than 12 hours after buying it they could not make it happen. When the painting finally arrived to my home I attempted to identify the package I received without opening it to ensure I got a full refund. The tracking number on the mailer did not represent any one I ordered. When I asked them to tell me what was in the box they shipped to me they could not track the number on the label.
Their administrative tracking is horrible. Plus sending it back is at my expense. A very frustrating process all and alll. Will find another company.”
“A lot better pictures, and canvas, bright colors, well worth the money, order yours now, us ordering are faster, other wise it takes at least a month for others”
“We brought several hundred dollars worth of stuff it came damaged so bad that water was just dripping out of the packages every package nothing was usable even the main package was taped up the water damage the label don't know how it got to us now after attempts too contact they still have not contacted us”
“The quality of the image and product is above average, if and when you receive your order. Customer Service is very slow to provide logistics information, even after you do the work for them and show them the tracking. They respond with static messages instead of details specific to your order.”
“I recently received a few orders from Paint with Diamonds. The boxes protected the canvasses well. The quality of the drills was good, very little trash. I love that they put the diamonds in the little ziplock baggies. One thing that I would have the company do different is to use poured glue instead of double sided adhesive. It makes it so much easier to use.”
