“I placed an order on 3/22. I received a text and since then nothing. I have tried to reach out and just get an automated email. There is no phone to call. They have charged my card and I still continue to get emails telling me about great deals, etc. Again, no reply on my inquiries. Very frustrating and I'm thinking of cancelling all together.”
“I have ordered from them twice. They use the slowest form of postage possible without the option to upgrade. The first time they tried to send my parcel to a random street name in my town. It was sitting at the post office for months. The second time it never arrived and after over 3 months patiently waiting I requested a refund. They kept promising but not processing it. I escalated to paypal and opened a claim.
Will NOT buy from them again.”
“Did not receive my package (i live in Europe), paid 65€ for it 3 months ago and they don t refund or answer emails after I requested a refund. Very shady, the only diamond company I have had problems. Terrible and with a 65€ blow”
“I have had to initiate legal proceedings against this company as I ordered a package on December 25 and it is now March 11 and there is no sign of my package! I have emailed them 4 times regarding this issue and have been told ad nauseum that they would update me. I FINALLY got an update, but only after numerous threats of legal action. They have "escalated" the matter to their shipping department (allegedly) and will - you guessed it - "update me" on the status of the escalation. Well, that was 3 days ago and I have heard NOTHING!! I ordered this for my daughter's birthday, which is on March 13 (in 2 days) and now I have nothing for her. How naive of me to believe that, by ordering it in DECEMBER, it would NOT be here by March! It wasn't cheap, either - $92 Canadian. Tried calling their "customer service" line and it said the number was not in service.”
“I've placed and order at the end of December and 2 months later I didn't received anything. In the tracking system it's in status RETURNED. When I requested an explanation on the 26 January, they replied only on 3rd February that the shipping address is incorrect, even though it had all the info. Since that email reply I got on 3rd February, I've sent a dozen of emails to get my money back and no reply.
DON'T EVER BUY FROM THIS SITE!!! YOU WILL NEVER RECEIVE THE PRODUCTS OR YOUR MONEY BACK. IT'S JUST A SCAM!!!”
“I ordered a custom photo kit in hopes it would arrive in the 4 week time frame it suggested. It has been over 6 weeks and I still have not received it. I did reach out to customer service and they assured me that it was shipped and on its way. When I tried to get an update on a delivery date, the automated email continues to say the same thing as when I placed my order. Do not waste your time or money with this company!”
“Ordered 3 kits in early October 2020 as Christmas gifts for my mother and sister. It is now January 19, 2021, and the kits have still not arrived. The tracking has not updated in 2 months. Customer service refuses to do anything. Will not refund or offer replacements. I would not recommend this company.”
“DON’T BUY FROM THESE SCAMMERS
I tried to buy a collection of products for a gift and never received anything, just an invoice.
I sent emails and with no reply.
Avoid this place and save your money.
My rating is no bloody stars”
“I ordered 3 of these for my mother on 11/20.
It’s now January 14 and the shipping status says “mail in transit in China” after having said it was at US Customs on January 5. At this point I really just want my $80 back. I will never order from this company again.”
“I ordered a custom print and the art team was wonderful and helpful. But my order never made it to me and when I followed up after three months they said it must have been stolen once delivered. When I emailed customer service they offered a gift card for less than a third of the price of the print. I will not order again and am very disappointed that a refund was not offered. Would not recommend.”
“NEVER RECEIVED ORDER, 56.OO GONE, YOU CANNOT CALL THEM, ONLY EMAIL, AND. YOU GET A AUTOMATED RESPONSE!!!! MY ORDER # WAS 57598. LAST TRACKING, IT HAD GONE TO 6 DESTINATIONS TWICE, DONT BUY FROM!!!!!!!!!!!”
“I ordered a painting kit, the company took my money, I never received the product. Multiple e-mail contacts with the company's customer service personnel produced no results. This has been going on and on, they have have my money, I have no product. STAY AWAY from this company.”
“Poor shipping habits.. ordered in November 15 for Christmas.. got email two days later saying it was on its way... it wasn’t .. only shipped on December
I will escalate in with PayPal if not received on time for Christmas.. have no intention on paying for it.. no good to me after christmas”
“Appalling customer service. ordered in November only just dispatched today. Will not be here for xmas. Told it was dispatched 7th December . It will now be delivered to a business address that will be closed for the xmas period. Yep will now go and buy another present.”
“If I could give it zero I would. Promises promises. Lost and delayed shipping. Free painting because of 4 months of mess. Never came. When first order came cheap backing, poor quality.”
