“I love the style of the boots I ordered from Pajar, however upon trying the boots on for the first time, the rubber loop tab at the back of the boot snapped. I was ready to return them for exchange but there were no more in my size in stock. Plus I felt it unfair having to pay return shipping for a defective item. I decided to cut off the loop tabs and keep the boots but will think twice before ordering from Pajar again.”
“Absolutely disappointed with the level of customer service. I bought a man rain jacket as xmas present to my husband but instead he received a dog winter puffer jacket. It is unacceptable and a complete joke. Emailed Pajar customer service many times and called in to their contact number but there are zero responses and it has been almost 2 weeks now. It is a huge disappointment. We need someone to get back to us!”
“I recently bought a pair of Valerie S women boots. I like the look and the built in ice grips. They are not as warm as advertised though. And that was the main reason for me to go with pajar in a first place. But after 15min walk with a dog at -10C, I feel the cold coming from the sole of the boot. Tried with the wool socks as well...”
“Bad design and even worse customer service. The gloves I bought were not properly designed to be worn with a winter jacket. I asked to talk to a manager and no one ever called me.”
“Hello I bought these fabulous pull on boots in rose gold and I love them so much. I have other pajar boots an coats and I am from California and livein Vermont so I was shocked by the cold and my Pajar gear saved me. A great copepny with great products.”
“I tried to exchange a pair of boots bought on sale on Black Friday and despite having the pair in my size on their website, it was not available in the return portal. I emailed customerservice asking if they could help me with this exchange and after several confusing messages from their AI, a real person responded and helped me. They suggested that I return the boots and buy them again and agreed to give me the same discount that I received on the black Friday promotion. I did exactly as I was instructed, and the the Boots never came. It took weeks for them to resolve this, despite me emailing several times in the process. Close to the end of December, they canceled the purchase. The way they strung me along caused me to miss out on all the Boxing Day boot sales. I tried emailing them to ask if there was an accommodation they could make and voice my displeasure. I got an AI response and no human followed up. This company does not do proper business and I advise buying anything from them.”
“I’m very impressed with my Pajar sneaker boots. They’re stylish, lightweight, and incredibly warm for how light they feel. A perfect balance of comfort, function, and good looks.”
“Pajar boots develop hole and leak prematurely. After only 3-4 mm of wear in the hear a large hollow chamber in the rubber sole was exposed and allowed water in. $200 water proof boots ruined!
Extremely poor design”
“I have owned the women's Galaxt Llamas for less than a month. I have worn them 20 days. The internal support inside the back heel of the right boot has already given out and collapsed. The treads are already starting to wear out. This is the quality I would expect from a pair of $50 fashion boots of Zappos, not over $200 from a outdoor wear company. Exceedingly disappointing. I won't recommend Pajar in the future, nor will I purchase from them again.”
“As part of my plan to get my dollars back to Canada, finding out about Pajar was an incredible thing! Good quality products and encouraging a local business: I'm in! (and they're from Montreal!) Excellent bang for buck!”
“FedEx delivered package at home on dec24
Arrived home after Christmas party late at night and no package at the door. I assume that it was stolen.
Wrote at info@pajar.com and no response since December 26.”
