“Thank you! Absolutely Great Quality wear. Love the fact that it's a Montréal company. Superb boots and adore my new Pajar coat. Highly recommend ! Happy customer.”
“Bought a pair of boots last year. So I wore them less than two seasons and my sock is wet all the time. This is the second pair and I had the same issue before. At first I thought it was accidental but no, this is an ongoing issue. So I will buy another brand for next year and forget Pajar. Don't buy this brand.”
“I am writing to express my extreme disappointment with the recent decline in the quality of your winter boots. The pair I purchased began leaking and had the sole come off within a few days of wear. Given that Pajar boots are a significant investment, I expected far better durability.
I chose Pajar specifically because I believed it to be a Canadian company, and was surprised to learn that most of your products are now imported from China. Additionally, the warranty process has been lengthy and inconvenient, and I have not received helpful support from customer service. As a result, I have been left without boots for weeks during the winter.
Based on my experience, I would strongly recommend that others consider alternative brands for their winter boot needs.”
Hi Taha!
Thank you for sharing your feedback. We understand that sending back the broken boot may seem inconvenient, but a solution was provided. Our goal is always to provide good service, and we’re sorry that exchanging your pair for a new one did not meet your expectations.
We appreciate your input and remain committed to improving our service. If there’s anything else we can do, please let us know.
Best regards,
Noemie
Bonjour Catherine!
Notre collection Héritage est fabriquée à la main à Montréal. Cependant, nous proposons également d'autres produits qui ne sont pas fabriqués au Canada, afin d'offrir une option plus abordable.
N’hésitez pas si vous avez d’autres questions !
Cordialement,
Équipe Pajar
Hi Benjamin!
We’re sorry that your boots were faulty, and we truly appreciate your patience. We’re glad we could arrange an exchange for you, and your new pair is already on the way. We hope you’ll like them and that they meet your expectations!
Thank you for your feedback, and don’t hesitate to reach out if you need any further assistance.
Best regards,
Pajar team
“Odd thing to send a review request when the order has not been shipped nor received by the customer.
No new of my order what so ever, not even a tracking number after a week!
I will review again when I get it.”
“I bought a pair of boots that I thought they w, these ere leather and the material just started to fall apart , it cracked then delaminated then just fell apart. I would never buy from them again”
“Sorry to tell you that after just one day of use the shoelace of one of the boots tore, and the back of the boot with which to hold the boot made a tearing sound, probably got unsewn. Really unacceptable for such a sum of money and brand name reputation. I truly think that we should be compensated in some one, at least new shoelaces.”
“Really good and well built product for winter, It's a Canadian company and the boots I bought are made in Romania (not Orange America so thats a big +)”
“Hi, I ordered my boots online and was really disappointed to have them be far too small when they arrived. I am almost always an 8 1/2. I had to send them back and order a nine and a 9 1/2 in the hopes that something will fit me. I’ve never been a 9 1/2
your boots are beautifully crafted, but keep an eye on the sizing, please! Otherwise great job, good customer service as well”
“I’m very pleased with my new winter boots! They are the best looking ones I have ever had (the Viva heritage boot), but also, best for grip and warmth. They said to size up and they were correct. Shipping was also very fast.”
