“Regina in customer service helped solve my issue. I was using a discount code that did not go through when I purchased online so I emailed and called (it was a Sunday though so perhaps the reason) and I didn’t hear back so I canceled the order but it had been processed for shipment. Regina took care of it which means I will shop PSA again. Only note would be to be more price competitive as I found the same weapon on sale (every penny saved in this terrible economy is necessary).”
“Dealing with your representative Vanessa was such a joy! She is so personable and was very willing to help me. I hate dealing with your virtual robo rep. so cold so inhuman! I understand companies need to tow the line in costs and use robo reps or AI to fill the monetary gap but I do believe most humans which I am one of really appreciate talking with a real live breathing in and out flesh and blood human that has the capacity to actually listen and feel what your customers needs are. I give Vanessa a huge thumbs up for her attitude, her caring disposition and her professionalism. I'm old school, pushing 70 and don't think much of the way most companies are sacrificing their customers on the alter of "High Tech" just to save on the payroll. Very very frustrating trying to deal with a robot! Thank you for giving me a chance to voice my opinion and you shoud give that young lady a raise! Respectfully, Charles Zaida, Customer at large.”
“Melissa from customer service was very helpful in canceling my order. It's to bad she works for PSA because they are cowards and don't have the guts to follow constitutional 2nd ammendment rights. I am a law abiding ,tax paying citizen and I can't purchase a firearm I'm legally allowed to have because of the city I live in!!?? COWARDS!!”
“Great customer service! Overall, my experience with PSA has been excellent. I have purchased quite a few products from PSA over the years. I've only had one issue, and the customer service rep assisted me and resolved it quickly and professionally. I will continue to purchase from PSA and encourage others to do the same!”
“Unfortunately it took a while to finally get connected to a Custormer Service rep, as the automated system on Palmetto over the phone isn't the great. Can definitely use some improvement. But other than that, it was great. Got my order fixed quickly (though I still haven't received a confirmation email that the order was cancelled).
Mike was awesome. Super helpful guy!! He made the experience great.”
“I love my carbine length AR 15 but I’m a little disappointed that the stock came with no butt pad and apparently there is no butt pad available for it”
“The AI informant at the beginning is actually quite helpful, but quickly got led to speak with an employee. Extremely friendly service and immediately described the procedure with the issue I was having, and sought out contacts to help bring me an answer. Very quick, very nice service.”
