PANDORA Reviews

Name: PANDORA
Rating: 1.68

1.7 Rating 349 Reviews

15 %

of reviewers recommend PANDORA

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Metrics

1.7

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some earrings at a Pandora shop in central Brussels. I was in a hurry as I’d lost an earring on my way to a meeting. The earrings are nice but en-route to the till the shop assistant handed me a tiny pink cloth in a little envelope saying this can help keep your jewelry looking good. I said OK thanks but didn’t realise until I looked at the receipt later that she charged me 5 euros for it! It is similar to the little cloth you get free every time you buy a pair of glasses or sunglasses. My attitude changed from satisfied customer to feeling I’ve been ripped off.”

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Posted 3 years ago

“Bit disappointed, ordered 2 sets of earrings online for 2 different friends birthdays, delivered today in 1 box. Spoke to online chat said I should have paid for gift options at £1. Something to be wary of, hidden charges. Next time I'll go into shop where you get them for FREE”

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Posted 4 years ago

“I bought from Jewel Hut. I was misled about delivery and a birthday has been missed. If you sell quality products you should have quality service. Very disappointing.”

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Posted 4 years ago

“I was so exited to receive the present for my friend and I’m glad I received it before she did because it took me about half an hour to get several knots out of the necklace I honestly thought it was going snap at one point being such a delicate necklace just blatantly carelessly shoved into a pack not packaged nicely and knotted I would’ve been embarrassed if she received this before me giving it to her.”

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Posted 5 years ago

“Writing this review to let those know of Pandora's censorship. I submitted a Review on a pandora product and service and it was rejected for not "meeting there guidelines" Why you might ask. How about I had a problem with delivery. So sent them a email explaining the situation . Great you might think , response was a generic email. So sent another email explaining a little more clearly what the problem was. It was a very easy one to sort out. . Response the same generic email sent again. It seems like many other reviews. The chance of a human actually reading and responding to customers quires by email is low. Such a shame that your online customer service doesn't match the exceptional customer service I have received in stores on the many occasions in the past when buying jewellery.”

Helpful Report

Posted 5 years ago

PANDORA is rated 1.7 based on 349 reviews