“Cain & Sean delivered our sofas today what a fantastic team nothing was too much trouble very polite and friendly they phoned to say they were on there way and being able to track the delivery was great too. They assembled both the sofas together and set all up in no time. Having ordered the sofas 2wks ago in store and being told that delivery wouldn’t be until the beginning of March 2022 this was fantastic news that they were delivered today.
Definitely Recommend thank you.”
“Ordered a bed from Dunelm & selected delivery date when placing order. Heard from Panther a few days later & they had changed the delivery by a day, which we could accommodate, so that was OK.
The day before delivery, we received a text & email from Panther, giving a 2 hour window for the delivery to take place. (11:30 to 13:30) When still no delivery by 16:00, I eventually managed to contact Panther via their online chat facility, only to be told that they do not deliver to my postcode & the delivery window I was given was for them to deliver it to a 3rd party courier, who would then contact me in 3-5 days to arrange a suitable delivery date!
The person I contacted did not know who the 3rd party courier would be.
The next day, while an hour away from our house, we received a call from a local-ish courier (based 40 miles away), asking where he could leave the boxes, as he was at our house. Luckily, we have a small shed in the garden, which was open & he could leave the boxes there. I mentioned that Panther said that we would be contacted prior to delivery & he said that Panther had not told them any of this & that they were a nightmare to deal with.”
“It’s been over a month I am waiting for my delivery. I purchased a sofa of Wayfair and neither companies have been able to sort this issue.
Panther missed two slots to collect my sofa from the provider. To add they delivered this to the wrong depo. I have been calling daily as the reference issue does not work on their website.
They expect you to sit at home waiting for a delivery and no show.
Shame I am unable to prove zero stars because this company and experience is utterly appalling.
Never again will I buy from Wayfair or any supplier that uses this logistics company”
“Terrible experience, rude delivery driver who refused to deliver/do a package swap with my neighbor who I had left the package with, claiming semantics of the address not being exactly the same. Exact same company's delivery driver was happy to leave a package one week ago at the door unattended and unsigned for. They make up their rules as is convenient for them. This is all after giving you a broad 2 hour delivery window that they inform you about prior night at 9pm without offering any flexibility.”
“Would have been 4 stars but for the driver who flat refused to remove my old mattress from the front door because it "Wasn't on his list". Even when I showed him the email confirming I'd paid extra for disposal he wasn't interested and left.
I hope he enjoyed driving through rush hour city traffic to come back and pick it up at 6pm after I phoned and told Panther what had happened.
Up to then the service had been good. Plenty of communication and regular updates spoilt at the last minute by the human element. To be fair, the customer service team sorted it but the situation was very badly handled by the delivery driver.”
“I would give no stars if I could. I ordered a TV from Samsung that was to be delivered by Panther. They delayed my delivery day twice because they "didn't have capacity" AFTER I paid £20 to select my original delivery date! Absolutely shameful company, I can't believe that a company as large as Samsung would have anything to do with these scam artists”
“Really don’t understand all the negative reviews on this company, I received plenty of information on my delivery, was on time and was delivered with care by Ian and another man I didn’t catch the name of. Great service!”
“What a joke of an outfit. Expect you to stay home all day, won’t leave item in a safe place I designated despite me taking responsibility for any loss, the house being covered by cameras & the house being in the countryside. Guess it’s so they (& Decathlon) can cream another £25 delivery fee. Why is everyone out to be as awkward & in accommodating & inflexible! I’m sure they’ll blame Covid!!”
“Absolutely horrible service. Never more if l notice that a company use this one for the delivery. I received a text with delivery time. One hour later still no news. Many times l checked on their website and it was written only what time was at that moment. The tracking number was unknown on the website. So, l called them. A woman didn t let me explains anything, she just repeated she can t here me and l shout. She spoke loud all the time and she closed. Such a customer service! One hour later finally my package arrived.”
“This company wouldn't know the truth if it came up and bit them on the bottom in future if I find any retailer using your services then I would not buy from them totally unacceptable service how on earth you get good ratings on Trust pilot astounds me you said part of my order was at the wrong depot that was 6 days ago I have had to cancel my order due to your ineptitude to deliver my goods”
“I had a 2 hour delivery slot - 5 minutes before the end of the slot I was called by their driver to say they’d be 45 minutes late as they were delayed at the depot. I said I’m pretty upset you didn’t let me know when you did - he said it’s not my fault - I’m just the driver. When they eventually arrived he wanted to put the tv up on the stand but it’s wall mounted and upstairs so he took it upstairs but wanted to put it on the stand again i said just leave it. He was in my spare room inches from my face and he said to me I don’t like the way you speak to me - You
We’re rude to me on the phone and now you’re speaking to me like this. I asked him to leave. Gently and calmly. If I’d have been a man he’d never have spoken to me this way. Really unpleasant”
“No stars tell me delivery this morning give me time scale no delivery . Put everything in place then last minute say vehicle capacity issue delivery unsuccessful re routed.”
“HORRIBLE DELIVERY SERVICE....LEFT MY PACKAGE ON THE DRIVE WAY IN TOTAL SIGHT OF THE STREET....WHEN I HAVE A FRONT DOOR! AND A SIGN SAYING TO LEAVE PACKAGES AT THE FRONT DOOR.... HOW LAZY AND STUPID DO YOU HAVE TO BE????”
“Absolutely disgusting service. It was sent to the wrong depo. Got told it would take 48 hours to resolve. Guess what 48 hours went and still nothing. Constantly chasing them for updates and get told to wait a further 24 hours each time. Keep saying they apologise but nothing gets done when it was their fault to begin with. 5 days later and I’m still waiting for my delivery after my specified day”
“Drivers were incredibly rude and refused to deliver a new bed to our flat in central London because they couldn't arrange local pay and display parking and couldn't get through the vehicle barrier (like most Westminster residents, we are still on a waiting list for a vehicle FOB here). Instead of walking 50-70m to our flat door, which I volunteered to help with, they refused and left me with 5 oversized packages on the street, one of which was damaged. An absolutely absurd reaction for an outfit delivering in London. Not the service you expect when you pay £50 for delivery!”
“Expecting delivery of a sofa today, only to get a text message this morning advising that the item was 'at the wrong depot' and that they would call to rearrange.”
“I was supposed to take delivery of a replacement TV today by Panther Logistics. They gave me a slot of 07:24-09:24 and when I checked the live tracker they were at drop 1 and I was drop 2… the first attachment shows that they were unable to deliver because of a vehicle capacity issue, strange given that they were supposedly already out delivering, which was clearly not true.
Then they send me another text making out that the item is due to be delivered today and quickly update it to say delivery failed to make it out like it was my issue and that I’d missed the delivery.
Fortunately being on the spectrum I just screenshot everything and as you’ll see in the photos they didn’t update their site quickly enough… also this is a dishonest practice as they will be claiming they attempted the delivery so they get paid.”
“If I could give 0 stars I would. Our entire delivery comprised of 5 big ticket applianced was stolen in transit.
12 days on, we're still waiting for either a refund or our products.”
