“DO NOT USE THIS DISGUSTING LYING HORRIBLE NASTY EVIL COMPANY. Was supposed to deliver a Sealy Divan Set only the mattress on the van, the bed base part of it was sent to Warrington the other half sent to Watford. The two disgusting delivery drivers kept saying they didn't speak English chucked the mattress on the Grass and went to walk away.I said ring Panther he did and the bloke from Panther said what Do you want me to do ring sealy and cut me off. My god how can anyone use this company.I got very upset came in to get a tissue the rude delivery drivers picked up the mattress chucked it on the van and drove off.Im so upset please do not use Panther. Still trying to get it sorted.”
“Had ordered a mattress which was to be delivered between 10.30 and 12.30,went onto tracker and it said they tried to deliver but failed, they sent it at 7.48 am and said it'd been delivered at 9.26 am,it seemingly took them an hour n a half from Stockton to Glasgow, spoke to panther who then said it wasn't on the van and that they'd sent it by an emergency courier, it's 8pm and still no sign of it,the customer service was non existent, not even an apology, disgusting company, do not use.”
“Dreadful. Took a day off work for a delivery of a fridge freezer. Prepared the house for the delivery, emptied porch, took doors off etc. Panther supposedly didn’t have my house number which was on the preset form! so apparently they got to the area and couldn’t find address phone once then left without calling twice & no messages. 5 minutes Id try to call them 4 times sent messages contact head office 3 times spent an hour trying to sort out. Cancelled the order. Decided I’d pay more and get a proper service as I’d losted more going cheap. Frustrating shame.”
“2 guys turn up & thought their job was a simple drop off service , They comically fill my hall way up with bed parts (literally no room to swing my very nervous cats tail ) . I then point to the ‘ ‘assembly ‘ instruction on my invoice on my phone. They then huff and puff taking it to my empty bedroom and then proceed down stairs . Still not grasping the word ‘assembly ‘ Telling me it’s a drop off service !!! After a call to the office they return to finally assemble the bed. Oh and then asks to borrow a screw driver !! Appalling service not professional !”
“Excellent delivery experience. Easy to track, really courteous, helpful lady,carried mattress up two flights of stairs. Highest praise for an excellent company. Well done, others, take note!”
“Had a bed delivered today.
3 men delivered it took it up to the bedroom unpacked it and put together thankyou.
Polite men not alot to say as in a hurry but did the job.
Arrived on time had phone call to say they were on there way.
Customer service sent me tracking too.
Thanks a good service”
“Brandi Nethery showed excellent professionalism while waiting to unload the truck. Then as well while she waiting for the truck to be loaded. Also the way she conducted her self while dealing with a new guy that couldn't load her truck, was simply amazing to watch. She is beyond approach when it comes to be a professional in the field. I would always welcome her back to delivery what ever it is I might need.”
“Terrible, they delivered our items, were late and rude on the phone. Then I realised they hadn’t delivered half of our order. I’ve been trying to get it redelivered for 3 weeks. Twice they have scheduled a delivery and I have waited in and they haven’t delivered. Don’t use”
“Panther delivered a bed. The 2 men were courteous, considerate and extremely helpful. I could not fault the service and would definitely recommend them.”
“Had a delivery booked between 07:50-09:50 this morning only to find the rescheduled it because of a lame excuse of couldn’t fit it on the lorry. They said it would be delivered on the new slot of the afternoon. That changed again to this evening. Customer services are a joke so is the level of service. Total rubbish courier service. Been waiting around all day coming off a night shift so had very little sleep which is annoying. Dishonest company which lie to you. Micky mouse staff and company avoid like the plague.”
“It’s so frustrating the delivery delayed over 6 hours and whole day without any response to call customer hotline. Driver called only once when we were busy to take up the phone, he went away immediately. Customer service blamed they already called and we didn’t provide any alternative phone number. It is extremely bad experience and not helping us to rearrange the next day delivery. I need to wait another day to reschedule myself.
Does it cost any to call 1 more time?”
“I was due a delivery of a wardrobe on 3rd of August. I had five emails telling various reasons why the delivery couldn’t take place. I was then emailed to say they would delivery on 13 August. I tried to email to say I would not be able to take delivery on the 13 as I was in hospital all that day. I haven’t had a response from my email. I then telephoned the customer service department. They told me they couldn’t deliver before the 13 or after 13. That apparently was the Managers decision WHY!. They then suggested I telephone Wayfair, this I have done and they said the would try to sort it out. I think the service from your company totally appalling. P.Gillett”
“I had been looking forward to receiving my new mattress from sealy.. sadly you as delivery company let us down...your two man delivery team refused to take the mattress to the bedroom, leaving us being old age pensioners to drag it up the stairs ourselves, but in your information it clearly states take to room of choice...not done.. reported this to sealy and to qvc... never use this company..avoid at all costs.. shocking service from delivery team and customer services..”
“Can not believe the standard of service. Drivers showed up with no PPE and proceeded up the stairs. One of them left scuff marks of blood on 3 walls. The best part is when the internal review came back as “we spoke to the drivers and they said they didn’t do it case closed” I now need to organise for a decorator to come in and clean blood off the walls!!!!!!!! What an absolute joke of a Company.”
“Only one star (undeserved) because you cannot log on to give review otherwise. Arrived and one man got out, opened the back of the van and pointed to my large and heavy package. It was obviously already damaged to one corner. The man then pushed 2 other packages to one side in a rough manner, then proceeded to try and tilt and pull my delivery but jammed it into the van roof causing further damage. He then got the driver to get out and help him lift it 3yards onto my drive. They immediately dropped my package causing more damage. I said I wasn't happy and took photos, they said there was nothing damaged and left. No 'white glove' service, no customer service at all, no PPE, scruffy appearance, and the van was a near wreck, eg nearside mirror hanging on by tape. Will not let Panther Couriers anywhere near me again. Attempted to include photos below, not sure if achieved.”
“Pretty appalling. Was supposed to driver on Friday 2nd July but when I logged in to track the delivery (after waiting in for the 2 hr time slot they had given us) it said that the delivery had failed. When I called the lady said it would still be delivered on that day but later on maybe in the evening. They hadn’t notified us of any of this, I would be none the wiser if I hadn’t phoned. Waited all day and evening and it didn’t turn up.
Called again and they couldn’t understand why it hadn’t been delivered but book it in for Monday 5th July. They turned up 30 mins after the 2 hour time slot and only delivers 3 out of the 4 items. The chairs, table legs and pedestal were there but no table top! Had to call them again and it was at another depot.
Rebooked for Tuesday 6th July and failed again, also the table base we did receive was damaged 🤦♀️
It's now 12 days after the original delivery date and we still don't have a table top. It was supposed to be delivered this morning and what a surprise, it's failed AGAIN!!!! This is the 5th attempt and the 5th time I have waited in. NO EMAIL AND NO TEXT to let us know. Absolutely terrible.”
“Drivers had no customer service and to be honest we’re quite rude,things were tossed around in the back of the van with no care.
However when you see how many drops these drivers are doing it is totally ridiculous.”
“had an email saying they would deliver tuesday, i re-arranged for saturday which was very easy to do via their chat, i thought great! however i got the email the night before with my time slot, got up in the morning to an email saying it is not coming today as my item was not in the right place to be loaded onto their van,
after calling customer service i was basically told they can not do anything about it and they couldnt even rearrange so who knows when or if i will evey get my £350+ item.
avoid this company absolute joke.”
“Refused to leave a small mattress in my porch even after being emailed the day before, a neighbour ready to sign for, and me personally speaking to the driver explaining the situation and only being 5 minutes away on route. Absolutely no common sense, and now expecting £30 to re deliver!”
