Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,445 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use if you expect them to stick to the delivery date. Purchased the card on the card on the 24 May. Supposed delivery date 27 May. It's now the end of the day on the 29th, my girlfriend's birthday is tomorrow and I don't have a card. Thanks.”

Helpful Report

Posted 6 years ago

“Poor service regardless of the Covid-19 situation. Ordered the card 4 days before my girlfriends birthday ordered before 2pm to make sure I got next day delivery for 22nd May. Did not get dispatched the same day did not get any proper reasoning why. When eventually got dispatched estimated delivery got changed to 26th May which is useless as her birthday is 24th. Got told I should still receive for Saturday delivery which now it still hasn’t arrived. Not angry just very disappointed as it has ruined all my plans”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us feedback! We're so sorry to hear the card didn't arrive on time, we will send you an email directly to resolve this issue for you. Best Wishes, Customer Service

Posted 6 years ago

“MINE WAS NOT GOOD....TWO BOOKS PRINTED AND BOTH BAD QUALITY AND DARK MUDDY IMAGES...BOTH SENT TO ME CLEARLY THINKING THEY WERE ACCEPTIBLE...SHAME,NICE IDEA BUT NOT MUCH CARE TAKEN TO SEE IF PROBLEM WAS RESOLVED BEFORE SENDING SECOND BOOK OF THE SAME STANDARD”

Helpful Report

Posted 6 years ago

Hello Michele! Thanks for your feedback. I can see my colleague has requested a reprint for you to ensure the quality is perfect to match our usual standards. Do let us know if you need anything else!

Posted 6 years ago

“I ordered a large 9 photo frame as a special gift for my husband on Father's Day. As it cost £100 I was surprised and disappointed when a lightweight plastic frame arrived.”

Helpful Report

Posted 6 years ago

Hello Katy, Thank you so much for your feedback. We're incredibly sorry to hear you're not happy with your order. Could you please email support@papier.com so we can help rectify this for you? Best Wishes, Customer Service

Posted 6 years ago

“The delivery didn't arrive on time, even though it specifically said it would arrive on the date I requested meaning that the person did' receive their Birthday card on time. Very disappointing.”

Helpful Report

Posted 6 years ago

“Absolutely awful. Still haven’t received my card, it was due to arrive the 5th of May. No card from me for my husband and no card from my little girl to her daddy.”

Helpful Report

Posted 6 years ago

Hello Katie, Thank you for your feedback, although we're incredibly sorry to hear the card didn't arrive in time for the special occasion! I have refunded the order for you to apologise for the delay, please allow 5-7 working days for this to appear in your account. Best Wishes, Sian

Posted 6 years ago

“Website told me if order placed on Saturday 2nd May, I would receive on Friday 8th May. Perfect for Mothers Day in Australia so was happy to order. Designed book, paid then was sent email saying delivery between 8th and 12th of May. Product not sent till 8th May even though customer support said it would be sent on the 7th. Now received email informing me delivery would be between 11th and 13th May. Will no longer receive for Mothers Day. Super disappointed and feel completely misled by the ever changing delivery dates.”

Helpful Report

Posted 6 years ago

“Ordered cards for a birthday which never arrived. No status on the order other than 'sent'. Regardless of the current climate, the company were adiment enough that it was business as usual. This led me to purchasing the items in the first place Not convinced.”

Helpful Report

Posted 6 years ago

“Sadly ordered a gift 25 April that was sent apparently as untracked mail second class by Papier . Unsure why this would even be an option for items of value. Please be careful if ordering ...this was certainly not clear to me as I would not have selected either options for anything online. Still not received @7 May. I was sent two separate emails of delivery expectation.. both futile . Lets see if Papier can resolve swiftly.. but joy of gift of giving at a difficult time soured disappointingly.”

Helpful Report

Posted 6 years ago

“SHOCKING! I placed an order April 9th and then a month later after Papier taking my money I find out that only one of the five cards was sent. they said they told me but I received no notification and how do they send 1 out of the 5. I only found out because I checked with a family member to see if they got it. the keep my money for a month then tell me I have to wait 5 to 7 days DONT BOTHER WITH THIS SITE - TERRIBLE SERVICE I WONT USE THEM AGAIN”

Helpful Report

Posted 6 years ago

I am so sorry to hear your order didn't arrive. Could you please email support@papier.com so we can look into this straight away for you?

Posted 6 years ago

“The card didn’t arrive on time. I’d give 0 stars, if possible. Won’t be using again.”

Helpful Report

Posted 6 years ago

“I have ordered a birthday card, for next day delivery and unfortunately the card didn’t arrived!”

Helpful Report

Posted 6 years ago

I’m so sorry that your order hasn't arrived - unfortunately, there has been reported some level of disruption due to Coronavirus-related absences by Royal Mail, which may have affected your order. Sorry we weren’t aware of this sooner. I can see that you’ve already been able to find a resolution with our support team :)

Posted 6 years ago

“Please be careful when ordering anything from this company during the Covid-19 lockdown period. They are advertising next-day delivery, but in reality the Royal Mail are taking much longer to deliver so this guidance is misleading. We ordered a personalised 18th birthday card for my son, which advertised next-day delivery, and was dispatched with the same statement - it arrived a week late. Consequently we had no card for his birthday. A refund was refused, so we now purchased a totally useless card. I will never use this company again or recommend them.”

Helpful Report

Posted 6 years ago

“You didn't print all the images!!!!”

Helpful Report

Posted 6 years ago

“The website says Next Day Delivery, but the order (for a friend's birthday) arrived late. I'll just post the card myself next time.”

Helpful Report

Posted 6 years ago

I’m so sorry that there has been a delay with your order - we send with Royal Mail, which is typically a next day service, but who unfortunately, have since reported various disruption to their services due to Coronavirus-related absences, which may have affected your order. Sorry we weren’t aware of this sooner. I can see that you’re in touch with our team already to find a resolution :)

Posted 6 years ago

“Never received.”

Helpful Report

Posted 6 years ago

I'm so sorry your order hasn't been received! Please do get in touch with us at support@papier.com and we can get a new order sent out :)

Posted 6 years ago

“Personalised card still hasn’t arrived and is now 4 days late. Can’t comment on quality as I’ve never seen it! Papier should not offer quick delivery if it cannot guarantee it.”

Helpful Report

Posted 6 years ago

I’m so sorry that there has been a delay with your order - unfortunately, Royal Mail has since reported levels of disruption due to Coronavirus-related absences at various local mail centres or delivery offices, which may have affected your order. Sorry we weren’t aware of this sooner. Please do get in touch with us at support@papier.com and we sort something out for you :)

Posted 6 years ago

“I ordered an anniversary card that still hasn’t arrived. Our anniversary was 3 days ago. Poor service”

Helpful Report

Posted 6 years ago

I’m so sorry that your order still hasn't arrived - unfortunately, over the past few days Royal Mail has reported some level of disruption due to Coronavirus-related absences in their workforce, which may have affected your order. As it was an untracked service, it's not possible to see exactly where it it, but please do get in touch with us at support@papier.com and we can help find a resolution for you :)

Posted 6 years ago

“I have never used Papier and only choose it because it stated such quick delivery times. These cwere completly false and the personalised card didn't come in time for our dad's birthday and we have no alternative. Wish Papier could have been realistic with the times, very disapointed.”

Helpful Report

Posted 6 years ago

I’m so sorry that your order arrived later than expected - unfortunately, Royal Mail is has since reported some Coronavirus-related disruption at some of its local mail centres or delivery offices, which may have affected your order. Please do get in touch with us at support@papier.com with your order number and we can help arrange a resolution for you :)

Posted 6 years ago

“My order was placed in good time for the card to arrive before my Godson's birthday, but it didn't! I'm very very disappointed. I will not be using you again.”

Helpful Report

Posted 6 years ago

I’m so sorry that your order arrived late - unfortunately, Royal Mail is untracked and they have since reported some Coronavirus-related disruption, which may have affected your order. Sorry we weren’t aware of this sooner. Please do get in touch with us at support@papier.com with your order number and we can help find a solution :)

Posted 6 years ago

Papier is rated 4.6 based on 17,445 reviews