Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,432 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,432 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Tori

Papier 2 star review on 21st December 2025

Anonymous

Papier 1 star review on 19th December 2025

Anonymous

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644

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s smaller which is good because I’ll have more space to put my books in my backpack for classes. The only thing I didn’t like was how big the boxes were. I’m going to have to find another way to write all my homework down. It’s good for middle school- high school but not for college when take more classes!”

Helpful Report

Posted 4 years ago

Thanks for your review, we really appreciate it! I will pass on your feedback for consideration :) Best wishes, Alicia :)

Posted 4 years ago

“I have used ``Papier several times for Birthdays and Christmas and found everything spot on but I must add this time I found it very difficult to change the Font on my order”

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Posted 4 years ago

“Great notebook! Great colours and a beautiful finish.”

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Posted 4 years ago

“I love the cards and have used them a lot in lockdown - I’d love there to be more selection on the gifts you can add to cards!”

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Posted 4 years ago

Thanks so much for your feedback! I will be sure to pass this on for consideration for you! Best wishes, Alicia

Posted 4 years ago

“I ordered the minimalist photobook for my wedding photos. The book came out brilliantly and it was lovely quality. Very happy with the final product! The book was delivered within 2 weeks which was pretty fast and on time! My only complaint was the frustration of making the book as it took so long to upload the photos and then the site kept crashing with the large influx of photos. It took me two days to put the book together and I was hoping it would only take a couple of hours. Otherwise very happy with the product and would definitely use their services again, will just lower my expectation of how long it should take to put a photobook together.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Stephanie - I will pass this onto our website team for you! Really glad to hear you are so happy with your photo book! Best wishes, Alicia

Posted 4 years ago

“I love the diaries and it's my third year of owning one. One change that I struggle with is the application of the last week /first week cross over for each month. I end up writing on both and getting confused. And the lovely notes section at the back of the book has been reduced to allow for this, please change back to old style! Apart from that, I really do love your diaries.”

Helpful Report

Posted 4 years ago

Hi Lisa, thanks so much for your feedback! I will be sure to pass this on to our product development team. In regards to the 2022 diaries, these will be amended to our original format following further customer feedback :) Best wishes, Alicia

Posted 4 years ago

“Beautiful quality and lovely selection. The only reason it is not 5 stars is because of the high delivery costs - had to pay for postage twice because order had to be shipped in two batches”

Helpful Report

Posted 4 years ago

Thanks for your review! As products can be printed at different printers, this can result in multiple shipping costs sadly, I do apologise for this! So glad to hear you are happy with your order! All the best, Alicia

Posted 4 years ago

“Very pleased with product and delivery”

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Posted 4 years ago

“Pleased with service; felt images printed a little ‘flat’ however”

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Posted 4 years ago

Hi Simon - so sorry to hear you are not 100% happy with your order! Please do contact us on support@papier.com and we can look into this for you! Best wishes, Alicia

Posted 4 years ago

“Really easy to send cards to friends and family. Would be nice to have a bigger selection to choose from. Also, would be great if I could send cards to the non-U.K. destinations.”

Helpful Report

Posted 4 years ago

Hi Min, Thanks so much for your feedback, I will be passing this on for you! Due to ongoing complications surrounding Brexit, we are sadly unable to ship to EU countries but can ship to other parts of the world, no problem! Do let us know if you have any further queries! Best wishes, Alicia

Posted 4 years ago

“Delighted with the service and at how quick the delivery arrived”

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Posted 4 years ago

“It was my first time using the site and creating a journal! Navigation within the site is ok and I'm happy with the purchase. I hope they get even more designs.”

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Posted 4 years ago

Hi Matt - thanks so much for your feedback, I will be sure to pass this on for you! Best wishes, Alicia

Posted 4 years ago

“Order shipped same day as placed and arrived really soon. Quality of card was good and looked lovely”

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Posted 4 years ago

“The album is beautiful and we are pleased in general. The only disappointing thing is for such an expensive item not to arrive in a nice keepsake box.”

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Posted 4 years ago

“I love the card selection and opportunity to personalise. I order A LOT so a reward scheme would work well ... any chance Papier?”

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Posted 4 years ago

“Great quality weekly undated diaries”

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Posted 5 years ago

“Love the paper and the personalization. Would love to see page numbers cos that would make it all easier to use!”

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Posted 5 years ago

“I've used a Papier diary for the past three or four years now. They prints are absolutely beautiful and they're the perfect size/page layout for what I need. Unfortunately, my 2021 diary has several misprints where double page spreads have been printed twice. Not the end of the world, and it won't stop me purchasing again, but I did want to point it out in case it hadn't been picked up. Hopefully my 2022 diary will be as perfect as in previous years!”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for your review, I’m so sorry to hear you don’t like the setup of the diary! We developed our 2021 diaries in this way due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. The transition dates (the ones that don’t fall in the month that side of the month end pages), are greyed out to indicate this. Because of the way the dates fall at the end of January and February in 2021 (both ending on a Sunday), the week view for the end of the month does not cross over into the next month, so these months don’t repeat any dates. However, due to further customer feedback, we are reverting out diaries back to the 2020 format for 2022. Alicia :)

Posted 5 years ago

“Wellbeing Journal could do with weekly review pages but otherwise is really lovely, great quality and content. Thanks”

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Posted 5 years ago

“I purchased the Wellness Journal in the green Howie print. It’s so adorable, and I love that there so many options to chose from with a small level of customization. I think the structure in the wellness journal is a great simple structure to start out with some journaling, and making me focus on the positives instead of always just worrying about the stuff going wrong. The paper is thinner than my preference, as I end up seeing some small bleeding on the other side. I was super interested in purchasing the basic dotted grid journal(s) as I found that is better for me long term. But the hardbacks have the thinner paper, or the soft backs are way over priced for the small amount of pages you actually get in them.”

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Posted 5 years ago

Papier is rated 4.6 based on 17,432 reviews