Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,166 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,166 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problem with this service at all. The parcel was collected as it was meant to, delivery was prompt, customer service professional.”

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Posted 8 years ago

“I received a personal note from Peter Candler concerning my recent review who expressed his approval for the trouble I have gone to for confirming the excellent service from parcels 2 go. I would recommend that anyone should give them an opportunity to prove that they live up to their expectations for service and a straight forward step by step ordering page on the web.”

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Posted 8 years ago

“Using what appears to be a machine to help you can be a bit daunting especially when you have a problem such as I did that lasted almost two hours but, whatever it is, be it machine or a human person, if it helps as it did in my case.... well, I would always use them again if i had a problem”

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Posted 8 years ago

“Very helpful, took the time to work out a complicated problem. Many thanks for your help today”

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Posted 8 years ago

“Very helpful and sorted my issue out immediately”

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Posted 8 years ago

“Sammie was very helpful, polite and friendly. Her customer service skills are excellent !!!!”

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Posted 8 years ago

“Very quick efficient support from Sammie at parcel2go”

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Posted 8 years ago

“Excellent service through live chat. Very helpful, thanks”

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Posted 8 years ago

“Polite, Helpful, speedy”

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Posted 8 years ago

“Great contact and a quick response!”

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Posted 8 years ago

“I was in a pickle and Sammie helped me very quickly. I had an issue with a parcel, a simple mistake had been made but Sammie sorted it out no problem. I'm very grateful and I'm sure my customer will be too. James.”

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Posted 8 years ago

“Sammie was very helpful with my queries and dealt with the situation in a polite manner. A request I made for a return was sorted with ease. Many thanks.”

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Posted 8 years ago

“Sammie was a great help on live chat and solved my problem in under 1 minute! cheers”

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Posted 8 years ago

“Sammie was very helpful and efficient. Order was placed quickly and without issues. Would definitely use again if I had problems entering order.”

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Posted 8 years ago

“Very prompt help and problem sorted straight away - very impressed!”

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Posted 8 years ago

“It wasn't entirely straightforward to find our address but our order was delivered precisely as predicted on the tracking schedule. Wonderful service. Kudos to Peter Chandler too whose follow up email to us showed unexpected and exemplary initiative.”