“I booked a return for 3 rolls of insulation, when booking i gave accurate measurements and dimensions and as the price was reasonable arranged the delivery.
Several weeks after the return was collected I received an email saying that the package had been audited and the dimensions I used were wrong therefore they wanted and additional £117 from me.
The only way to appeal this was to provide photographic evidence which obviously I didn’t have, I contacted the supplier who offered to provide the dimensions but parcelcompare did not accept this..
They have been unreasonable and put up barriers throughout the whole process, my solicitor has recommended that I ask for photographic evidence from them that they can’t provide, all I have been given is a blanked out invoice. Do not use”
“They are scammers. They tell you that parcel was a different size to what you advised. They charge you £56 extra for an alleged 3cm, offer no proof it was incorrect. They ask customers for evidence it was correct but will not produce any evidence to prove their case. They ignore what you do provide.
They are robbers don't use them.”
“Sent some rose bushes to a friend in Italy collected no problem three months later still not received said are prohibited items 8 weeks in Italy at customs in quarantine then sent back to uk worste service I have ever had three months chasing it to be told it had to be returned as it can only be sent by air I didn't choose how they sent it they did”
“Took excessive additional charges without knowledge or proof of added charges completed liars shocking service apparently nobody in the company can communicate by phone call totally inaccurate and false information given via email only…CRIMINALS”
“Very poor customer service a parcel was damaged in transit the company accepting the parcel said it had been well packed
Parcelcompare declined the insurance claim £70 wasted returning a £200 item
These people are fine until something goes wrong then look out they deny all responsibility and defer to the t&c that are completely unrealistic”
“Don't go there. It's equivalent to online fraud. Trading standards should actually investigate. Do not use. They take your cash do not come back to you. All emails are automated. I'll be reporting to trading standards....”
“I honestly wish that read more about the company prior to making a booking. I worked with so many logistics companies and third parties in the past, but this is by far the most hardest/complicated experience I have ever had. I booked the collection on Monday (which was supposedly URGENT collection/delivery) -- I was getting no updates, parcelcompare website was telling me that collection was the same day yet no one was coming to collect the parcel. When I contacted the logistic company directly, I was asked for so many irrelevant details about the parcel whatsoever and there is no easy way to contact parcelcompare (whom I initially paid the service to). The only way to contact them seems to be by post!
I feel completely neglected as a customer and I will not ever use their services. I DO NOT RECOMMEND THEIR SERVICES TO ANYONE.”
“Absolutely Dreadful Service - Ridiculous reasoning to cover their incompetence DO NOT!
This is surprisingly a scam company that operates at a large scale. I filled my form where certain lines are mandatory, you just cannot skip them. One of them is EORI number which is needed for customs clearance. I put that number as all the rest printed labels and sent the parcel. It did stuck somewhere in France and after 2 weeks went back to me. When I called DPD they said that the third-party provider did not provide the EORI number, that's why it is back. I contacted PC and what nonsense they accused me in not providing an EORI number. But their booking system does not allow processing without that number. Their reply: "You should have contacted us if this was the issue, as we shared the set of documents before collection. You should have observed this been missing".
So in their words, I had to check if they were doing their job properly!!! I pay money and I have to check if the shipment and custom paperwork are compiled correctly by their software. They refused to give a refund or send it again properly. SCAM company, AVOID!”
“They have refused to deliver my parcel and I paid extra to insure it.
They won’t compensate me either.
They are a scam and should not be allowed to operate. I have lost my parcel contents of £310 and £50 in delivery”
“Please do not use this company if you want to have a package delivered on time.i paid for next day delivery and 8 days later the package has not been delivered.”
“Awful customer service. No contact telephone number and slow lazy customer service people who really don't care. Taking the p. as wanted 'further photographs' of interior packaging once package had been sealed yup - and this clear in the photographs. No way to check parcel adequate before purchasing insurance. Absolutely abysmal service.”
“Worst company. I strongly not recommend as service are worst. No customer service phone number. If any problem email them but never expect proper reply. You pay for delivery which never received and plus charges take from account without asking. Please never buy service from them.”
“Parcelcompare made two attempts at delivering my parcel.
Attempt 1.
7 days after collecting the parcel for 48hour delivery they 'delivered' it back to tge sender.
Attempt 2.
They lost the parcel, refunded me the cost and informed me that there id nothing else that they could do.”
“Avoid this company at all costs.I used twice and paid.A month later they stole £30 from my bank account.My Bank is looking into this.
There is no way of contacting them.
Fraudsters.”
“Please please do not use this company. Paid for insurance backed courier service. They wrecked my items which were being returned so they cost me an extra £310. The then proceeded to charge me twice the original fee saying my product had incurred a surcharge but wouldn’t provide any evidence of this. Scammers and conmen. I don’t believe they ever insured my item either. Pls pay more up front and use another company. They’ve cost me over £400. Absolute disgrace”
“I feel upset that I can’t give them 0 stars. AVOID AVOID AVOID. They are scammers plain and simple. I have been charged WEIGHT ADJUSTMENT multiple times even though every box I send is IDENTICAL, in size, always wrapped tightly with tape. Sometimes I would get charged roughly £3, and one time almost £7. Charges vary greatly even though the volumetric weight of each box is identical. In each email it also says that DHL is charging me even though I never used DHL, I’d use either DPD or UPS. They can’t even be bothered to make the scam believable by making it look like the right company is charging you !!!!!! Please save your hard earned money and avoid using these companies all together and go directly to the shipping companies.”
