“Parcelforce KIDLINGTON
Terrible customer service.
This bloke: 'Lovemore Nyarota' (http://tinypic.com/r/261krdl/9) should not be allowed on the front desk.
Customer service skills non-existent, obnoxious and extremely unhelpful. I asked for a very small amount (20cm) of tape to reseal a parcel that had come unstuck. He wouldn't allow me to stick the parcel myself, even after explaining that I'd just like to be sure it was secure. Instead, I would have to leave and bring the parcel back. I was then told there would be every possibility my parcel would be damaged in transit!
Will not be using again.”
“Driver delivered a very expensive item (£255) to the wrong address and when went to retrieve the item the person who signed for said item was "out". Have had to keep phoning for updates to which the last person I spoke to didn't seem overly concerned about the matter and just said that the driver posted a slip through the door requesting they contact him to arrange a pick up. I have no guarantee that they are going to do this, for all I know the person who has accepted this item could easily have resold it now. I have absolutely zero faith in Parcelforce now and it's put me off even ordering from eBay now as this isn't the first time something has gone wrong but never to this level. How the hell in this day and age where sat navs are pretty much a standard feature that this could have happened is beyond me. My advice is avoid Parcelforce at all costs, especially when ordering anything expensive.”
“Driver did not turn up to upift my parcel. When I phoned the company 2 hours after it was due to be uplifted they told me that the driver was just running late. The next day it has still not been picked up. No contact at all so I phoned them. I paid £12 for a fairly small parcel to be delivered within 15 miles. Extremely poor service. Don't know if other companies are any better but will try a different one next time.”
“Rotten company from top to bottom. I paid £40 to have a simple key delivered next day before 9am and they managed to loose it before it had even got on to their lorry. Their couldn't care attitude was disgraceful. They lie about about every part of their process and blame other depots to palm you off. They have to take the award for being the WORST employees in the country. READ THE REVIEWS.”
“I'm not sure if this review has gone through so I am writing it again just in case.
I sent two items, one got broken and they are refusing to pay for the item. The items were bought 2nd hand and so did not come with proof of postage and therefore according to them no proof of postage no cover.
Staff are rude and unhelpful. Avoid this company and use another.”
“If only I knew that Dwell was using Parcelforce for their deliveries I wouldn't have shopped with them! Not only Parcelforce did not deliver the product but they lied that they had and even had "my signature" in their trucking page which I have not made as I wasn't even home on the day when my parcel was NOT delivered!”
“Parcel Force Provides Absolutely Horrendous Service.
I sent a parcel to my mother in the UK from the US using standard USPS mail, it all went well until my parcel got into the hands of this sorry excuse of shipping company.
I do not know who was meant to deliver it but that incompetent excuse of a delivery man/woman did not even show up to my mothers house to deliver the package yet still claimed that the parcel was rejected.
the most annoying thing about all this was the this sloth of a worker did not bother to leave a pickup slip before dropping the parcel at some random post office he passed by on his way back to the office.
The only thing I am grateful for is that the parcel force website left a vague description of the area this "courier" might have dropped my parcel.
So now my mother had to roam the area visiting every single post office both commercial and private in order to get the parcel I paid money to have delivered to her house.
I can only image what would have happened to my parcel if I had not paid extra for a tracking code.
This company is a joke and anyone knowingly hiring these guys services should do so knowing that they most likely will do a halfhearted job.”
“If I could give no stars I would.
After receiving a letter from Parcelforce towards the end of January, I tried to pay the customs charge online. The number issued by Parcelforce was not recognised by their system. I tried to pay by phone, both by the automated service and by speaking to an operator but was unable to, as the number was not recognised. When the operative tried to find my order by post code it crashed the system. They said they would call me back. They did not.
I have emailed and called the Parcelforce head office and relevant depot repeatedly since then, sometimes twice a day. Each time I would contact you by email I was referred to the depot. Each time I spoke to the depot the system would crash or the person would "look into it and call me back" which would then fail to happen. The one instance when I did receive a call from someone at Parcelforce, they heard me say hello three times (I could hear them breathing) and then they hung up. I suppose they wanted to leave a voice mail rather than talk to me.
At each step I have been polite and tried to offer alternatives to get things moving - could parcelforce open a new tracking record which I would be able to pay on? Not possible. Could I pay the driver in person? Not possible. Today I have tried to arrange visiting the depot (which is a three hour drive away for me) to ensure that someone would be in to meet me, and I have been told the parcel is going to be returned to the US (the origin of the poster). I have bought my concern that the parcel would go back to the US, but was assured that this would not happen, as they were "looking into it".
I have been trying to pay you for weeks. They have blocked me from doing so with your own systems at every point. No one at Parcelforce can offer me any solutions.”
“We have a contract with Parcelforce for 8 years and we send parcels every day. Services and every year get worse, but this year is just terrible!!! In 4 weeks time 3 smashed parcels and our lost reached 260 pounds. Nobody is intresting in problem solving, customer service is unsupportive, so we have no choice but to look for alternative courier.”
“I've been forced to use this terrible company on a couple of occasions and found them to be a nightmare to deal with. Pricing seemed arbitrary. Communication was dire. They made the whole process intolerable from start to finish. Never again!”
“Still waiting. Their website tracking that they send you by email is meaningless. Stated parcel was still at depot and not in transit when they tried to deliver first time. I therefore assumed I could go out as package wasn't in transit. Got back hoema fter 30mins. They had miraculalously travelled 50miles from Gatwick to Eastbourne and missed me. No attempt to give to neighbour. I phone them and they try to contact driver but say they cant but tell me parcel will be after 1pm next day. I leave work early next day to get home at 12.50pm. Low and behold they been at 12.10 and again no attempt to leave with my neighbour. I am waiting in until 6 now as they say driver will come back. I am not holding up hope. They also wont drop an 8kg parcel; at the post office. I thought they were part of the post office.! Any way my summary of them is the worst inflexible poorest service I have ever encountered and I will be leaving another review when they dont come back later and I have never left a bad review for a courier before. The poor mans service at Hermes are 20 times better. Never had a problem with them and they always leave at a neighbour rather than travelling an extra 200miles pointlessly ferrying my parcel around.”
“Expected a parcel on 6/02/17 from my dying auntie in Australia. courior driver put a card through letterbox requesting that I go to post office and collect it.(AND PAY AN EXTRA £1 FEE even though it was already payed for to be delivered to my door!!).This driver NEVER even chapped the door or left the item with a neighbour.He was spotted jumping in his van and speeding off.I phoned them up and my parcel was promised to be delivered the next day (today 07/02/17) between 08:30 - 17:00.Anyway.... Still not arrived and it is now 9pm!.No phonecalls or anything from the company to update me.DISGUSTING service!! Please keep back from this curior service.I have informed my local newspaper also who are interested in story.How can a company do this to a dying person and thier family. VERY POOR!!!”
“Ordered a collection which was given any time Tuesday, left a note and there was no attempt to collect the parcel at all. Won't use again. Awful service!!”
“On the 30/09/2016 I have sent a Parcel with a 19th centurian vintage cast iron Singer sewing machine inside it; to my parents in Hungary using
Parcelforce's Globalpriority service. I have insured the parcel for a 100 Pounds.
It arrived to their address on the morning of 11/10/2016 (almost 12 days later.) The parcel itself had a gaping hole on it; and the sewing machine (that was made out of thick cast iron) was shattered into several small pieces.(Some of the pieces were actually missing.)
So I have phoned their customer services; and I was told to register my claim online, because that is only way how I can register my claim. So I have registered my claim online on the 20/10/2016. Soon after my parents recieved a letter with a 4 or 5 page questionaire to be filled out, and sent back to them in 30 days.They had to upload pics showing the condition of the parcel and the shattered machine.
A few days after they did all that; I recieved this:
The claim has been rejected as the item is an antique over 100 years old.
This cannot be claimed with us and you can view this on our exclusion list here and a link.
I apologise for any inconvenience caused.
So they destroyed completely, a nice old Scottish made Singer worth a 150-200 Pounds.They also destroyed my present to my parents.Before I sent the machine I did inform the Post Office staff member what exactly the content of parcel was. They let me insure an item that was an "antique over 100 years old".
Parcelforce also charged me for the delivery and the insurance a total of 78 Pounds.
End of Story.
Ever since I have only used UPS. They are faster, cheaper, and they are totally reliable.”
“Everything, from lying (i have CCTV evidence to prove the driver did not drop the parcel at my property TWICE) to being rude; by the end of it i had to take time out of my work to go and collect it. There are so many great companies please stop supporting Parcel Force, they deserve to go bankrupt and be bought out by a competent competitor.”
