“Their website is EXTREMELY poor!!!!
They have no way of saying where a delivery REALLY is.
I'm also worried about the very large number of 'workers' the don't seem able to speak English!!!
They've got 2 items for me that were sent 6 days ago, and they haven't arrived YET!!!
Heaven help us!”
“Will never use this service again ! I had a parcel that was suppose be delivered on Friday , I did leave delivery instructions, called Saturday and spoke to a lady after being in the que for a long time , she then told me that because of misunderstanding she will have that arranged for next day without any extra charge for Saturday , was indoors all day and didn't go to work for that and called in serveral times and people keep giving me different information, last person told me that still
Coming Saturday and then someone told me Monday it will be delivered , I have then giving next building address as told her that can give that to the concierge and that was fine , no delivery on Monday and every attempt haven't been left any note or anything so have been calling in so many times and then went to track my order and said it was a delivery attempt on tues , and still didn't leave with concierge , I'm getting really tired of this and thinking of canceling the order and needed this delivery for the weekend , I find this all very frustrating and delays and unreliable service, waste of time and worst service I have experienced.”
“Sent the item to themselves, so it took a WEEK to receive item that was post with next day before 12 oclock delivery. When it finally arrived it was broken, and complaint was closed before me knowing, and status is repaid (19 pounds for 200 pound insured item), where NO MONEY has been paid back, and 19 pounds is an insult. It take extra kind of stupid to send item to their own despatch depot (exeter) too.... Stay away from these clowns... ...”
“everything went wrong this people they need to have this business closed down as they dont know how to talk to customers or solve problems . if there was a zero star i would have given it .”
“These are the very worst company I have ever delt with .
The customer service is non-existent .
If I could give - stars I would
Your service is an absolute joke.
ANY ONE USEING THESE OR THINKING OF USEING THESE MORONS DO YOUSELFS A FAVOUR YOUR BETTER OFF AND SAFER USEING A PIGEON OF THE STREET”
“Totally incompetent. 24 hour express delivery, out for delivery this morning according to the tracking, which as about as useful as teets on a bull.
Here we are at close of delivery schedule and no parcel.
Ditch your delivery vans and drivers and get a fleet of horses, that would be be better suited to Cowboys.”
“dont turn up when they say item is out for delivery tracking aint that good emailed me to tell me they were coming and failed i would never use their over priced service to send my items”
“Poor level of customer service. Due to an incorrect post code my parcel was not delivered (fair enough) however the rest of the details were correct it parcel force were more concerned over the post code!!
Dispite me finding the correct post code the femal member of staff refused to listen and hung up on me. This was for a car part that I had collected and was to be sent to my garage. Every other part arrived fine so leads to my question why do parcel force find it so hard????”
“u don't deserve even this star
they are very unprofessional delivery sistem !!i supost to recive my parcel between 26 and 30 may and they sent the parcel to other adress in kingston and i living in putney and steel don't have my package!!the most stupid people ever meet!i think if i used delivery bike everything could be faster fuckers”
“I received a text confining my parcel will be delivered the following day, therefore I organised to stay at home to receive the parcel. At 12h30 the following day I became concerned that I did not receive any further correspondence so I tracked my item only to learn it has not been dispatched for delivery. I called customer services and wast told there was an issuerror in Coventry and the parcel will now only be delivered the following day. I called customer services and they would not even offer me compensation for wasting my time. I work in the service industry and we offer compensation if we miss appointments. Parcelforce confirmed delivery on a specific date but did not bother letting me know, when they experienced complications, that they will not be able to deliver. Their customer service are pathetic and I would advise anyone thinking of using them to think again, you will dissapoint your customers and loose their business in exactly the same way I will not be buying from the company I bought from again. Also, I will not use Parcelforce ever to ship my product since their customer care policy is non existent.”
“i suppose to recive a delivery from 26 to 30 may ,sw153dp but now is 2 June and delivery still doesn't came!so if u ever want to use a delivery company do not use them!!”
“This is the second time Parcelforce have said they have been 'unable to deliver' the parcel to the address. You might think that we live in the back end of nowhere, we do not. Other carriers manage to find the address, but not Parcelforce. It seems that the several billion dollars of hardware orbiting the earth is insufficient for their needs. I guess this is understandable given how new the transit, postal, delivery thing is civilisation and how difficult it is nowadays to locate addresses around the world.
The woman who took my call at the main call centre was very helpful, the woman at the local depot, less so. She asked me if there were any notable buildings, a shop or post office nearby to help the driver. It just so happens that there is a house, with a name on it, our house, that ought to provide enough help even for the very navigationally challenged.
The first time this happened I observed the van travel towards the house, pause briefly and then leave. This must be the most literal interpretation of a sat nav I have ever seen.
How hard can it be to deliver a parcel in the 21st century?”
“Update of earlier review. Called Parcelforce depot this morning. Asked why driver could not find my address because street is short with few houses and numbering is straightforward. Lady who answered replied that parcel was returned to depot because driver did not have time to complete all of his deliveries. So as I thought the notes on the tracking record about tried to deliver, could not locate address, and left card were all lies. Offered delivery in 4 days time, which will be too late, or I could make a 50 mile return journey to their depot to collect it. They clearly could not care less about customer service.”
“Tracking info said parcel out for delivery at 08:43 depot about 20 miles away. 15:00 no sign of parcel called Parcelwise - on hold for 35 minutes waiting for an agent to be available then they terminated the call. Called Parcelwise again at 16:30 - helpful lady said she would contact the depot, get them to call the driver and then ring to update me. All this time the tracking info showed out for delivery. 18:51 (they supposedly deliver until 19:00) called local depot. Lady said "it's out for delivery". Asked her to call the driver and ring me back to let me know what is happening said would call me back even if unable to contact driver. No call back - no update on tracking at 17:20. 17:30 tracking shows "Returned to Depot" and says "Your parcel has been returned to our depot following an attempted delivery or a problem locating the address. Our driver will have left a card explaining what to do next." I was in my garden all day no one from Parcelforce came anywhere near, other delivery companies always find my house and Parcelforce have done so in the past. No card left! Because the idle drive did not attempt to deliver it or to find my address! What a shower - avoid them!”
“received text message from the Parcelforce on Friday telling me that my parcel would be delivered to me on Monday. I waited the whole day and nothing came in. the same happened on Tuesday and Wednesday. Finally, called their customer service,they put me on hold and after about 20 min I gave up waiting. .
Avoid like a plague!!!”
“Extremely incompetent on so many levels.
Had to chase up on numerous occasions with Parcelforce - never received a ticket slip, a letter or any information pertaining to my package. Meanwhile, it sat at the depot for over a week without my knowledge.
Once I chased up, I paid the extortionate custom charges fees, they told me that it would be delivered next day. Only to be told the next day (i had to contact them again, mind you) that they simply didn't have time to deliver my parcel.
They did mention i can pick it up - pick up my own parcel which i paid for twice (posting + customs) because of your incompetent delivery staff?!?! Either way i need to travel an hour out to the depot, pay a £12 Saturday delivery fee, or take another day off? Either way I'm losing out. At this stage it would have been cheaper for me to fly to the country and bring back the goods myself.
Avoid them at all cost.”
