“I have never had so much trouble recieving a package. 2 attempted deliveries, no card left, parcel not left in safe place...I doubt whether any attempt was made.
Customer service rude and uninterested. I will not use them or companies who use them again, just too much hassle.”
“I sent a small parcel from Weymouth to South Wales,48hrs express, on the 7/10/19£12.00 it is now 15/10/19 and the express hasn't left the station!!!!!!!????!???????? no sign of it! Don't bother phoning customer services they palm you off,who is the numpty delivery driver? Probably fishing in tiger bay! What a shambolic company, can't be bothered, parcel farce! Just tell us it's lost and gone forever?rubbish.”
“I was due to receive two parcels. Two parcels confirmed on the van, however One parcel turns up. I was told the 2nd parcel would turn up on the same day 12-13.00. No parcel arrives. I check online which says parcel is at depot. Then the app says the parcel is at the post office. I go to there, but no parcel present. The app then again says it will be out for delivery again to the post office. Again no parcel present. Still waiting to get my 2nd parcel...”
“I received notification of delivery between 12.30 and 13.30 in the morning via text message. Around midday I checked on the live tracking on the ParcelForce App and saw the van was a couple of miles away. Checked again an hour later and the position hadn’t moved!
At about 14.30 I received another text message saying delivery was attempted but nobody at home - absolute rubbish! After eventually managing to speak to the depot (took about 30mins ), I was told the van was back at the depot.
Van driver obviously decided it was Friday and he or she wanted to knock off early, so lied about the attempted delivery. He or she should be sacked.
I changed my daily plans to accept the package which was required on that day - totally unacceptable, and as I have security cameras showing the drive, I have evidence that no delivery was attempted. Disgusting service, and not the first time this has happened with Parcelforce, so will never use them gain.”
“Parcel Force are to be avoided at all costs, do not use.
We sent a parcel to the US which needed additional clarification at US customs. PF were given the information immediately but they took over 5 days to pass it on to US customs by which time the parcel was returned to us in he UK. We attempted to claim from them as it cost £162 and they came up with every excuse possible to reject our claim.”
“Most unprofessional delivery service there is!
Notifying me about upcoming delivery, i am taking 2 days off work to receive delivery, waiting but they never show up, no notifications, no any communication. After 2 days waiting in vain, loosing my 2 days salary, i go back to work. And then every day after that they are trying to deliver it to my empty house. What an idiots!!! I haven’t seen such a stupidity!!! Where the hell you’ve been when i was waiting for you, putting all my life on hold? Delivery is a coordinated process between receiver and courier, if you promise delivery to the client on a certain time, die, but for fill your promise! Client changed all his plans cos of your imbecile driver, but you just couldn’t care less. You are the worst scum. I wish you would die slow death. One star is way too much for your “service” , you should be ashamed to look in the mirror!!!”
“Most unprofessional delivery service there is!
Notifying me about upcoming delivery, i am taking 2 days off work to receive delivery, waiting but they never show up, no notifications, no any communication. After 2 days waiting in vain, loosing my 2 days salary, i go back to work. And then every day after that they are trying to deliver it to my empty house. What an idiots!!! I haven’t seen such a stupidity!!! Where the hell you’ve been when i was waiting for you, putting all my life on hold? Delivery is a coordinated process between receiver and courier, if you promise delivery to the client on a certain time, die, but for fill your promise! Client changed all his plans cos of your imbecile driver, but you just couldn’t care less. You are the worst scum. I wish you would die slow death. One star is way too much for your “service” , you should be ashamed to look in the mirror!!!”
“Most unprofessional delivery service there is!
Notifying me about upcoming delivery, i am taking 2 days off work to receive delivery, waiting but they never show up, no notifications, no any communication. After 2 days waiting in vain, loosing my 2 days salary, i go back to work. And then every day after that they are trying to deliver it to my empty house. What an idiots!!! I haven’t seen such a stupidity!!! Where the hell you’ve been when i was waiting for you, putting all my life on hold? Delivery is a coordinated process between receiver and courier, if you promise delivery to the client on a certain time, die, but for fill your promise! Client changed all his plans cos of your imbecile driver, but you just couldn’t care less. You are the worst scum. I wish you would die slow death. One star is way too much for your “service” , you should be ashamed to look in the mirror!!!”
“4 attempted deliveries. Only 2 left cards. Still waiting for a 5th delivery! Poor service, poor customer service, automated telephone service - appalling! Avoid!”
“The driver is a liar!!!
Received emails saying that he had attempt to deliver the parcel at the address and no one was at the property!!! ( NOTE THAT THE DELIVERY ADDRESS IS A BUSINESS ADDRESS)!!!!!
How can we trust people like that? if he worked for me he would for sure be dismiss of his duties/work.”
“Ordered something on next day delivery, driver didn’t show and then took it back to the depot at 8PM after me waiting in all day & left me with no instruction about redelivery. Waited in again, with poor customer support from parcelforce themselves, barely responded on Twitter with useless info, tried ringing to be hung up on numerous times and my parcel left in the depot all day & then when it finally arrived the box was damaged and so was the plastic package envelope.”
“Horrendous service !
Not the first time I had to deal with them, always a problem.
The driver never knocks on the door, just leaves a card saying they tried to deliver, leaving me waiting like a t**t for nothing, instead of getting my sleep as I work night shifts.
Unfortunately I didn't have choice for courier company.
If you call them to make a complaint, they direct you to their terrible website, where you can read complaint have to be made by the sender.
AVOID AT ANY COST THOSE PIECES OF S**T !!!
How can that bunch of incompetents not be bankrupt already ?!?”
“Seller sent product by Parcelforce, driver threw packages down, was obviously not happy about delivering them. In future I will Not buy from anyone that uses parcelforce. Nasty experience!”
“Absolutely useless, paid a lot of money to send a parcel, which arrived damaged. Paid extra for full protection but trying to file a claims report was practically impossible. So in the end, sending something with Parcelforce has cost me the price of the contents and the price for sending and I have nothing to show for it. An absolute Disgrace of a company”
“Ordered bikes from Cycle Republic got a text with a estimated delivery time slot which did not arrive called Parcelforce only to be told "sorry your parcel was to big" what a shambles I would have never used them but I have no power to choose the courier when I ordered my item please please avoid at all cost if possible.
Parcelforce should be ashamed of them selfs.”
“They will charge you for anything they can and won’t tell you why.
I have a friend in Boston and we send each other gifts once a year, my package gets there within a week, no extra charges. Her package will be kept by these guys and will always charge me for it. It’s a disgusting practice and it’s a shame that they’re getting away with it.”
