“Unfortunately the driver was unable to ring the doorbell or knock on the door, but he managed to put a card through the door telling me to collect it from the post office. 24 hour service?”
“Had a tracked parcel to Walton Hall and Gardens that wasn't delivered due to "unable to locate premises".
Walton Hall and Garden covers about 1/2 a square mile with brown tourists signs leading to it.
How can somebody not find it?
The problem with this company is that they don't contact you by phone if there is a problem with the delivery and the drivers have a designated time for each drop so if there are any problems they will abandon the delivery due to time constraints leaving the customer to pick up from a local office.
Customers are indirectly subsadising the cost of delivery. Its a common practice, it used to happen at my other business address.”
“Brilliant service ,had parcel force to pick some some items from my sons accommodation in Cornwall before he goes traveling again ,we organised this transaction on a thurs evening the items were collected fri dinner time and then delivered to us in West Yorkshire on Tuesday afternoon ,brilliant service would defiantly use these guys again đ .”
“been waiting one week and 12 days instead 24h my parcel was traveling everywhere but not to my location, DO not recomend them box was damaged a lot that mean handling with it had to be very rough... never again”
“My parcel was sent back to vietnam!
For months we have been trying to find out why our parcel was sent all the way back to vietnam. Records show for whatever reason parcel force sent it down to England, held it there! No letter to say they had our parcel, and no customs letter either. We were assured on the phone that it is an automated service and letters were sent out that never arrived at our home. Now our parcel that we already paid 150$ to be sent to Scotland is back in Vietnam! Considering how parcelforce don't deliver north of Perth (we are in the highlands) non of this makes any sense!”
“Item brought from Ebay. Seller posted 48 hours delivery on 03/09/18. Post Office gave parcel to Royal Mail instead of Parcelforce. Parcelforce on-line tracking says it is in their possession. Telephone tracking says "it will be delivered today" - that was LAST Thursday. Parcelforce now say Royal Mail have parcel and they will not do anything until Royal mail transfers the parcel to them. Absolutely shoddy and appalling customer service! I give one star for the sole reason that I am un-able to give 0 or minus rating. I will never use Royal Mail or Parcelforce again. They deserve to go the same way that BHS went - and the sooner the better in my opinion.”
“Paid extra for Next Day - it was in the van and a couple of miles away but then they went back to depot. If I knew it was too much trouble to drive two miles I would go get it from him, so frustrating when you have to take another day off when it may or may not come.
I would avoid buying from any company using this courier to deliver, literally any other is more reliable.
Tracking then says driver could not find address but left a card. I wonder where.”
“In spite of staying in, the parcel force delivery left a card inside our back door. He cannot have rung the bell, nor shouted f he hadn't noticed it ( in the middle of the door!)
Now we have to stay in tomorrow as well. Very disappointed”
“Waited in and received text to say delivery attempted and card left.
Untrue. Rang depot totally unhelpful never rang back as promised.
Tracked down Parcelforce CEO and spoke to his staff. Despite
intervention still no contact from depot. Apparently delivery attempted to a locked and closed up church! Extraordinary behaviour.
Please introduces minus rating. Spoke to the seller - a corporate account.
Distribution manager said " in the process of changing from Parcelforce due to level of complaints from customers".”
“Day one - Advised delivery will take place between 5 & 6. Waited in but no one showed.
Day two - Apology for no show & advised parcel will be delivered between 6 & 7. Went to work. Got home at 5 to be greeted by a card through my door saying they tried to deliver at 4 but no one home! Rang the Bristol office & received another apology & promised Saturday delivery.
Day three - Waited in all morning & no show.
Completely inept company who lie and amazed their still in business. Why does anyone use them?”
“Parcel marked as delivered. Says i signed for it. Signature on tracking is not mine. Cant claim from sender as marked delivered. 150 quid down! Thanks parcelforce.”
“Birthday present for recently bereaved cousin gone missing. Driver said he delivered to a neighbour, but no card was left for recipient to detail which neighbour. It is a country area where neighbours are not right next door, but friendly and they look after one another. It is odd for a driver to say he has done this, as he had to drive right past the local Post Office to get to my relative's house, and the obvious place to leave the parcel would be the Post Office if the recipient did not come to the front door. There was a surname signature, but it is a common name in that area (and not the name of the recipient). Did the driver realise the present was a bottle of wine and keep it? I hope not. Awaiting news from ParcelForce, but am also letting the wine supplier know about this: especially as his Mum's title was given to Royal Mail and as our future King I am sure HRH Prince Charles would like to know about dodgy deliveries of his Highgrove products.”
“Second time in a week that this shambles has opted not to knock on my door before popping a âmissed deliveryâ card through my door. Second time in a week Parcelforce have inconvenienced me because their delivery people seem to be incapable of actually delivering.”
“Didn't receive parcel on time, was sitting at home two days and nothing happens even more received a message saying parcel will be delivered but no parcel”
“I sent a parcel using priority delivery for a reason because it was time sensitive as my friend (the receiver) was going away after 4 days and I was also going away for holidays. And because of a mistake made by their employee who didnât attach the necessary document that describes the content of the parcel. The delivery was delayed and my the receiver already left the city.
I called before I leave for holidays they told me that its fine the parcel will stay in the depot until your friend comes back and collect it.
When I came back from holidays I saw that I received a letter saying that they needed information about the receiver (which by the way was on the parcel) I sent that information as soon as I read it (I was on holidays so couldnât read the Letter).
Then you told me its fine you will sort things out
Then I receive another letter saying that the parcel has been returned and either I pay 35 pounds or it will be destroyed
Conclusion
I paid for fast delivery
Now I should pay to get it back which means I am paying for THEM not doing Their job properly and nothing here was my fault. How is that fair ?”
“out for delivery but never attempted the delivery and high value parcel returned to depot. rang first thing next day, no one at depot knew what was going on. then advised driver has left without my parcel. two days taken off work and no parcel. USELESS”
“Just had a âmissed deliveryâ. Might I suggest that in the future you attempt to knock on the door or ring the bell? With me being wide awake and 10 feet away from the door, Iâm speculating this may have helped.”
