“Disgusting customer service, been over 3 weeks and no parcel never arrived, raised an investigation but never provide any updates. Customer service team is useless both on the telephone and via email. Would NEVER EVER order from this company again. Be prepared to be let down if you do! Shame you have to give 1 star as would rate 0 if I could. Shall be requesting a charge back via my bank as they won't provide a refund.”
“Don’t go there. Goods don’t arrive and you are fobbed off with platitudes about refunds which never materialise. They pretend to be a UK company but are based in Germany.
In my case I was delivered an empty box which I was asked to send in photos of, which I did. However after several phone calls the refund I was promised seems strangely elusive.
Most companies would have sent an acknowledgment of the photos and an immediate refund. Not in the case as it has been entirely down to me to do the running to absolutely no avail after a week.
They do not give the impression of being a professional organisation and should be investigated and exposed.
I have not received the refund to which I am legally entitled.”
“Ordered end of November an item for £90 and received incorrect item that not only was a lot cheaper but also opened and USED!!! Can't get through on customer service line as goes to answer machine after waiting while but have messaged but no reply as yet!!!!”
“Absolute shocking customer service. The perfume I ordered was never delivered and their customer service just refused to help me.
Don’t spend your money with this company.”
“I bought two products in Nov. 10. Really only wanted one but bought two to receive free shipping. No where on the page did it said product is not available. I received order confirmation via email. In the fine print at the very bottom of long email i see it says the order will be sent out between Nov. 17-20. On Nov. 22 I called and emailed to ask about my order (line was busy) But they did reply to my email and said one of the products in my order is not available. I have two options: 1: wait for 10-12 days to see if it becomes available, 2: get a refund for that product. So then i wrote back and said okay I’ll wait for that product but what able the other products in my order? So they emailed back and said, “ it’s available” and of course i was a bit frustrated by now…. What does it mean “it’s available” is it on its way? Going to be shipped out? So i called the number this time and they picked up. A very nice girl, by the way, and I gave her my details. She started giving me the same exact info as the emails i received and i had to stop her from continuing to ask her…but what about my second product in that order? And she answered, “it’s available” and a frustrated me asked, “well when will you send it” then she said they won’t send it until the first unavailable product becomes available. So i asked what I’d in 10 days the other product isn’t available again? Will we be in the same situation? So she says it’s their company policy that they don’t do partial shipping since my complete order (57€) qualified for free shipping and the partial order doesn’t.
So after almost 2 weeks of ordering and waiting i was so frustrated that i cancelled the order. I am definitively not waiting 2 more weeks for the possibility of them telling me ( probably i have to contact them first to find out) that the product is not available.
So please be aware of the company’s policies. It seems when you order the product you order is not guaranteed available. Also i was not informed of the unavailable product. I had to call and email them to find out the status. Also If you order multiple products in an order that qualified for free shipping ( min. 50€) but your partial products doesn’t qualify for free shipping they won’t ship it out alone.
So that was my super frustrating experience!”
“horrible experience! they sent me the wrong item (that was significantly cheaper then the one I originally ordered). After several hostile phone calls I had no other choice than send back the original item myself and HOPE for a refund... Let's see if it even comes!!! if I could put 0 stars, I would.”
“Bought a Gama hairdryer (over £200) which lasted only a couple of months.
Gama have since stopped selling the grey dryer as they are faulty and if you have purchased from elsewhere they replace them with the black one.
Parfum Dreams have had my dryer for 3 weeks and still can not state when it will be returned or replaced or refund.
Terrible customer service, definitely shop elsewhere.”
“I recieved my order this morning took product out it exploded in my hand and cut my fingers. I have spent the morning picking glass out of my fingers!!”
“No communication about my order at all, turns out after a week of asking them they don't have a record of my transaction. No sign of money back yet either. Thieving arseholes stay well away. Useless”
“Ordered perfume for my daughter for her birthday. Ordered it on the 5th Aug and they said it would be delivered by the 11th. (My daughters birthday is the 12th).
No sign of perfume by 11th so I rang the 1800 number. Spoke to a pleasant lady who told me that the perfume wasn't in stock despite been told it was & that it could take another 10 days to receive it. All this time I was still led to believe that the perfume was on its way!!!!
Rubbish website. Will NOT use again.”
“Ordered Dior foundation several months ago. It never turned up and customer service have refused a refund or to send me another one. They told me to check in with the delivery service but there is no joy there either. Dreadful service. Nothing short of theft. Can’t get product. Can’t get refund for product. £40 stolen.”
“Bought 3 packages, all of which were returned to the seller. I am still chasing them for a refund. Thank god I used PayPal as they have to get their sh** straight within 20 days or I will escalate to a claim and have PayPal force them.”
“Why can’t this company gets its act together?
I ordered items, and payment left my bank account. After enquiring about my order, was told they had NOT received payment.
The contact telephone number they give is NOT viable.
After numerous emails, proving payment had been taken by them, eventually received my order after 2 months.
My advice is, DO NOT ORDER from this company, but if you have already ordered, although it is frustrating, keep up the correspondence until you succeed.
I consider that I’ve been very lucky to have eventually received my order, but WILL NEVER USE THIS COMPANY AGAIN!
Good luck to everyone who is still trying.”
“DHL website shows the 'Shipping returned due to wrong address'. Seriously? I have been receiving online orders on this same address. DHL said contact the Sender and I am just stuck with my money wasted. No refunds. Nothing”
