PartsForAllCars.com Reviews

Name: PartsForAllCars.com
Address: Knutsford Way, Sealand Road Ind Estate, Chester, Chester
Rating: 4.65

4.7 Rating 2,008 Reviews

92 %

of reviewers recommend PartsForAllCars.com

Company Reviews

Questions

Metrics

4.7

Based on 2,008 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0333 009 0505

Location:

Knutsford Way, Sealand Road Ind Estate, Chester
Chester
CH1 4NS

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PartsForAllCars.com 5 star review on 1st June 2021

Richard Parker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the quick delivery. But the car battery was upside down in the box. While this is not a fault of PFAC. They must make sure the driver takes care ..”

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Posted 2 years ago

“Useful motor factors for a limited range. Signage for collection at High Wycombe is appalling (should say go to the rear and then what to do) but price offering and service are recovering. Delphi brake shoes were made wrongly but could be recovered with an angle grinder. Hopefully their last 2 years decline will continue to recover.”

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Posted 2 years ago

“I am not surprised I've received wrong item from on-line service, but surprised that staff in the shop didn't know how to return it. The process is more complicated than it should be.”

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Posted 2 years ago

“Reasonable stock and keen pricing”

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Posted 2 years ago

“Having accidentally ordered 2 air filters for my Volvo, I was told they couldn’t refund one but would have to cancel and refund the whole order and I’d need to re order the parts. I did this and they’ve sent an air filter and fuel filter for the wrong car. Not the best experience.”

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Posted 2 years ago

“Parts and prices all good. Three stars only because you have incorrect information about store closing times on website which caused inconveniance”

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Posted 2 years ago

“Parts ordered for car where correct fist time, price reasonable. just too many advert emails afterwards.”

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Posted 2 years ago

“Unfortunately although it was an excellent offer with 50% off which I was happy to receive. However despite putting the registration number in the battery that was sent was not the correct one . It is fairly heavy duty but much smaller than the existing one with the terminal points in the wrong place. It works but it does not sit properly and could not be secured properly either . Remains to be seen how long it lasts?.”

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Posted 3 years ago

“Car part was great. The gentleman serving was an opinionated moron.”

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Posted 3 years ago

“Poor stock levels of the parts I need”

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Posted 3 years ago

“I ordered part for my car online then went to pick it up then give me wrong item went the garage said it not the right item take back and change it”

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Posted 3 years ago

“Ordered 3 wiper blades. One that was delivered did not match the part number ordered. I phoned and they said the correct item was not in stock. They refunded the cost of the incorrect item.”

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Posted 3 years ago

“First and foremost the website is an absolute nightmare to use,having used three of their branches for the same items albeit not very popular spares,ordered items to collect on a second request from another branch was informed they were ready to collect.Got to the branch only one in stock the website said six,as i say the website is pain to use.”

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Posted 3 years ago

“The promised advertised promotion code to give discount stated it had been applied, however this did not materialize upon completion of payment. Strongly feel that this is a misrepresentation under the Sale of Goods Act”

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Posted 4 years ago

“Delivered within time frame, delivery person friendly. Shame customer service at my local office and main office not so friendly”

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Posted 4 years ago

Hi. Thank you for taking the time to leave a review! Very happy to read your order was delivered within expectations. Your feedback is crucial in ensuring any customer service issues are ironed out, so we can ensure we are delivering top customer service at all times, at every stage of the order process, therefore we would like to invite you to give us a little more information with regards to the customer service at the local, and main office. Please get in contact with our Customer Support Team and we will be more than happy to to take your feedback on board. Thanks for shopping with us, and we look forward to hearing from you :). PartsForAllCars.com Customer Support Team

Posted 4 years ago

“Paid for next day delivery waited 3 days for the item to arrive.”

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Posted 4 years ago

Hi. Thanks for your review. Really saddened to read delivery was not within expectations. I can see you placed your order on the evening of 16/03, and you paid for a next day service, therefore you should have received your order on 18/03. Checking tracking I can see your order was loaded onto a delivery vehicle on 18/03, however was never delivered, and was delivered a day later, and a day late, on 19/03. Please accept our highest apologies for this. We will process a refund for delivery charges immediately for you. Next time you need an item, please get in touch and we will dispatch your order on a priority service, free of charge, and prove to you we can meet your required delivery service expectations. Apologies once again, and thank you for shopping with us :) PartsForAllCars.com Customer Support Team

Posted 4 years ago

“Decent price and good service although many of my parts came already clearly previously opened and/or resealed...”

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Posted 4 years ago

“Great help getting the right part at a reasonable price but ffs sort out the shipping”

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Posted 4 years ago

“Ordered a battery direct from the website, got confirmation email but no tracking info, emailed them directly for tracking info, no reply! Phoned them following day order has been misplaced and not dispatched :( Re ordered asked for some sort of compensation nothing offered not even AM delivery. Battery arrived happy with product and price, service not so much.”

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Posted 6 years ago

“How quickly my order arrived”

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Posted 6 years ago

PartsForAllCars.com is rated 4.7 based on 2,008 reviews