Pasta Evangelists Reviews

Name: Pasta Evangelists
Rating: 4.28

4.3 Rating 332 Reviews

82 %

of reviewers recommend Pasta Evangelists

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Metrics

4.3

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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07424304486

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Pasta Evangelists 1 star review on 26th April 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was due a delivery of fresh food on Tuesday 2nd Sept - informed that very morning it wasn't happening - with no explanation - just that it should arrive on 6th Sept instead - not much help if you've planned your meals for the week. Had to go shopping. Every email i have sent this week remains unanswered. Reviews online are atrocious i think they are going out of business. Going to initiate chargeback on my card.”

Helpful Report

Posted 20 hours ago

“MICROWAVED GARBAGE - AVOID. Ordered from the Edinburgh outlet which is 'delivery only' for some odd reason. Placed the order at 5:32pm then got a notification at 5:34pm saying our food was ready! Literally 2mins to make 2 pasta dishes, a focaccia and a garlic bread! How is that possible? I'll tell you how - it's precooked then stuck in the microwave! When it arrived the garlic bread and focaccia were cold (we had to reheat in the oven), the pieces of pasta in the two pasta dishes were a mixture of hard or overcooked, and the sauces were bland. Lesson learned. Will never be ordering from them again.”

Helpful Report

Posted 2 weeks ago

“Absolutely disgusting”

Helpful Report

Posted 4 weeks ago

“Hi,I ordered twice by them and the first time was everything ok. The second time a disaster. I ordered the deal but one pasta get one free but unfortunately only one item arrived. I thought it is unfortunate but a mistake is understandable as long as they sort it out. So I call the customer service and the catastrophe happened. A young girl called Katrina answered and she was the most arrogant, unprofessional,not wanting to help person I spoke to in a very long time. After a few discussions,yes discussions,she cut me off and sent me an email with a £15 voucher. Unbelievable. I would really like to tell her where this voucher can go but I am a gentleman. So the place is good but the customer service is disgraceful.”

Helpful Report

Posted 3 months ago

“I am utterly disappointed to have been scammed! This morning, having ordered and paid two Grande (large) dishes, I have just received standard ones…I am looking forward to receiving some sort of compensation as this is mischievous and menacing act, making clients pay for a dish that does not fulfil the criteria in which they have paid for.”

Helpful Report

Posted 4 months ago

“Beef ragu not fit for humans, the so-called beef is more like tin dog food”

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Posted 9 months ago

“This is the second time that they cancelled my order and they let me know with half an hour left before the order arrives. Before that they say that the order is being prepared...a disaster, very disappointed...I'm not going to order there again.”

Helpful Report

Posted 1 year ago

“The company's policy of refunding payment of missing items delivered is insulting. I was expecting to get 2 profiteroles , but only got one. Instead of getting a driver to deliver the other one, I was told that my only option is to get a refund which will take 7 working days to reach my account. Over the last fortnight I've ordered at least 4 times. The food is hit and miss: the first order was great, then the other orders just got worse. I'm happy that they're helping me to save money as I won't be ordering from pasta evangelists ever again. Erika”

Helpful Report

Posted 1 year ago

“Every meal I've had from here has had absolutely no flavour. It has been the worst most bland pasta I have ever eaten. I just spent £40 on a meal from here not only is it over priced they can't even make a good carbonara. Carbonara is the most simple sauce in the world to make. You take eggs, grate Italian hard cheese into it and mix it up. Then you cook your pork cheek and garlic and then add your cooked pasta throw the raw egg and cheese in and mix it up for about ten seconds and you're done. They are using a tasteless premade sauce which I guarantee has never seen a real egg or cheese and then they throw some pancetta on top and that is the ONLY part of the food with any flavour. Every dish is the same. It is all tasteless and a waste of money. If you like pasta and you like flavour do not support this awful company.”

Helpful Report

Posted 1 year ago

“Do not order on Pasta Evangelists website, 2 hours waiting for my order while the website advertises 15 to 20 minutes delivery. After 1 hour I call to check up on my order, I am told that it should arrive in 15 minutes, 40 minutes later still nothing arrived with the delivery time estimated at 2 hours after order. I call again to check on my order, and I am told that the driver never picked up the order and ended his shift so my order was cancelled all while the website tracking was still showing a later estimated delivery time. As an apology I was suggested to cancel my order (how convenient) and get refunded or book another driver... I chose to cancel. This is unacceptable after 2 hours waiting for delivery. The website is clearly doing false advertising and not delivering on the supposedly services it offers, this is a violation of the Consumer Protection from Unfair Trading Regulations! RUN!!!”

Helpful Report

Posted 1 year ago

“Delivered wrong food - 3rd time this has happened. Customer service couldn’t care less Avoid”

Helpful Report

Posted 2 years ago

“Failed to cancel my account when I processed online, and then delivered a huge amount of pasta I didn’t request while I was away on holiday. Really bad customer service when I tried to follow up, would really not recommend this company at all.”

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Posted 3 years ago

“the food is good but the service appalling plus not clear what to order to get free delivery! 2 portions but from different recipes?!? still not clear plus delivery not always guaranteed, it is supposed to arrive any time up to 6 oclock but you can get a call just before 6 saying it is not going to happen and asking you if it is ok to have it in 2 days time!!! what a joke!!!”

Helpful Report

Posted 3 years ago

“Very bland Had no ingredients that had stated on menu”

Helpful Report

Posted 3 years ago

“Quality has just gone downhill, of both food and service. They invented a pathetic excuse for sending me poor substitutes to what I had ordered (they could find fresh ingredients for a mushroom lasagna so sent me mushroom pappardelle - what did they not find, milk?) The tiramisu was really disappointed, stodgy, second to supermarket ones! Salad was pretty much a few unwashed raw ingredients tossed in a bag and overpriced. Don't bother!”

Helpful Report

Posted 3 years ago

“First time order was amazing but quickly went downhill with the following orders. Sizes of portions kept on shrinking, food was either tasteless or extremely salty and very cold. Made a complain they said they would give me a refund never heard back from them. You lost a customer!”

Helpful Report

Posted 3 years ago

“My order for New Year’s Eve did not turn up. I messaged but had to wait 36 hours to find out I was not getting my order and have to carry funds forward.”

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Posted 4 years ago

“Made order for NYE but they were a no show and no communication . Ended up making a cheap bag of Tesco dried spaghetti and an onion instead which was probably better then their overpriced meals . Now have to fight for a full refund .”

Helpful Report

Posted 4 years ago

“First order with them and it has not arrived . Very disappointed . Phone number rings to voice mail . Email says will respond in 48 hours ?!! Now reading trust pilot reviews and think this company is not been able to keep up with demand and will go bust”

Helpful Report

Posted 4 years ago

“My order did not arrive (because this company hates its customers and uses YodHell), there is a 48 hour response time on emails and no one appears to answer the telephone. Utterly dreadful customer service.”

Helpful Report

Posted 4 years ago

Pasta Evangelists is rated 4.3 based on 332 reviews