Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a wonderful service and I was happy to be able to do this. I did find that this service did have poor communication though. Dont pick up phone, unable to give much notice for delivery of ashes, say they will txt details and dont follow through. The person who was most helpful was a man named Michael, very kind person with this service who was on his day off and still responded when I texted him. He really did make my day easier. As it turned out my daughter and I travelled locally to pick up my dog’s ashes. Thank god for the Michaels of this world.”

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Posted 1 day ago

“Purrfect”

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Posted 2 weeks ago

“After a very short illness we lost our 14 year old dachshund Remi. We were away at our holiday home in Scone and visited our local emergency vet in Muswellbrrok who Liaised with Patch and Purr to collect Remi. We were able to choose the perfect urn, some lovely pendants, a lock of his furr and a paw print. We were kept up to date from the fantastic people at Patch and purr and they made the whole process easy and dignified. They could not have been more supportive. Nothing was a problem and they were happy to talk to us.”

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Posted 1 month ago

“It's so beautiful and emotional as I appreciated of your respect,kindness and support of my very difficult time for my beloved pet...Thank you so much for beautiful services you all done for me and my family of my beloved pet..🤍🙏”

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Posted 1 month ago

“I wanted something special for my Sootie's ashes and the box was perfect. I love that I can have his photo displayed and the small plaque which I could get engraved with his details topped it off. I now have a collection of urns with past pets ( I know that I am not alone) and this was something different.”

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Posted 2 months ago

“I was so happy with my urn”

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Posted 2 months ago

“Absolutely love the urn I purchased”

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Posted 3 months ago

“Urn arrived safely, it even came with a little velvet drawstring bag for the ashes - which i did not know was included. Its beautiful, thankyou so much guys.”

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Posted 4 months ago

“We were very pleased with your service, including your cooperation in correcting the error that I made in Katie's dates when submitting our order. Your courtesy and professionalism were very much appreciated at this distressing time, as is the quality of your urn.”

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Posted 5 months ago

Thank you, Gary, for your kind words. We are glad that our team were able to support you at such a difficult time. The Patch & Purr team xo

Posted 5 months ago

“Very good quality.Glad the lid screwed on so we don’t have to worry about any accidents. Pretty colour,Lily would have liked it.”

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Posted 5 months ago

We hope that Lily's memorial reminds you of her and all the cherished moments you had together. The Patch & Purr team xo

Posted 5 months ago

“I’m a veterinary nurse who has used Eden Hills professionally for years, ended up buying my dogs vessel through Patch & Purr after I changed my mind on whether or not to scatter him. I’ve always been happy with Eden Hills and the vessels they supply our clients and so I knew what I would be receiving would be good quality. The box is great quality and I am very happy with it, my only comment is that the engraved name plate arrived separately from the box and I had to attach it myself. I had no complaints about doing this, however, I know there would be some who would expect it to be attached when it arrives to them. Just some feedback for the future 😀”

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Posted 5 months ago

Thank you for your kind words, Alex. Our Client Care Manager, Celeste, will be in touch to speak with you about the unaffixed engraving plaque. We thank you for your honest feedback and are here to assist. Warm regards from the Patch & Purr team

Posted 5 months ago

“The stone for our girl came quickly. It was lovely and had some nice little touches to make us feel like they truly understood the loss of a loved pet.”

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Posted 6 months ago

Thank you for your kind feedback, Fiona. May your special girl be forever loved and remembered. The Patch & Purr team xo

Posted 5 months ago

“Was sent the wrong size urn, this one is no use to me.”

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Posted 6 months ago

Dear Josie, Thank you for your honest feedback about your experience with our team. We are sorry that your experience with us did not meet your expectations. Our Client Care Manager, Celeste, will be in touch to support you further. Kindest regards, the Patch & Purr team

Posted 5 months ago

“Handled my beloved pooch extremely well. She was returned to us promptly.”

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Posted 6 months ago

Thank you, Donna, for entrusting your beloved pooch into our care. It was an honour to look after her for you. The Patch & Purr team xo

Posted 5 months ago

“Absolutely beautiful product, and arrived on time. Thank you so much.”

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Posted 7 months ago

“Having to say goodbye to Billy was hard and sudden , patch and purr were amazing and made it easier to say goodbye , the process is fantastic and everything is scanned and labeled . Also appreciate the candle gift it smells divine .”

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Posted 7 months ago

“Loved the service mostly, however the message I requested was mucked up for the urn. Not the end of the world but still not the exact thing I submitted.”

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Posted 7 months ago

“Your kindness and understanding during this difficult time was extremely comforting to me and my family. Thankyou for everything you did for us xx”

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Posted 7 months ago

“When I lost my 8 year old dog in May 24 the vet asked what I wanted to do with her I said Pets at Peace vet then said they had changed hands to current name . The next day I had a call from them asking what I wanted in terms of urn etcher and more or less wanted payment straight up . It then has taken 2 weeks to get my dogs ashes back . I had rung to ask how long the process was and was advised it's usually 2 weeks, which I find ludicrous in this day and age . If I had known Pets at Peace had been bought out I wouldn't have gone ahead , the previous owners at least had compassion and empathy and most important communication. I would not recommend this company to anyone”

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Posted 9 months ago

“We farewelled my girl, Billie on June 7 ( it is now June 24) at Pittwater Vet Hospital with the expectation of having her back in a week. However, I have been told today that it will be at least another week probably two before she will be returned. I regret using Patch and Purr as there was never any attempt to contact either the Vet or myself of the delay. I will now not trust that the ashes I receive will be my girl.”

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Posted 10 months ago

Patch & Purr is rated 4.8 based on 163 reviews