“I was very impressed with your knowledge of insurance and the products. that and the one on one service was refreshing compared to my previous vendor. You came up with a resolution to support my specific needs by sending different catheters to try that insurance would support. While the deep freeze in Texas apparently limited moving an order forward, I was troubled by your communications with guarantees of the product shipment and promised tracking information. When i did get a tracking number it was some samples to hold me over until the shipment arrived. Managing that risk was great on your part. however, not hearing anything one way or the other on a delay in the shipment caused considerable anxiety given the same sort of circumstances with my last vendor. I was waiting on Thursday and then Friday and then I could not reach you. I hope this was just a one off situation”
“When one's health has declined to the point of needing catheters, a kind word of support means everything! Lara Stewart has been a life saver for this family. She is calm,empathetic and very professional. She arranged for my husband's supplies immediately after giving us all the time we needed in deciding what would be the best products for him. She spoke to our Doctor and our insurance co.,arranging EVERYTHING! She was never pushy, just helpful; providing me with one less worry at a difficult time. If only all businesses were handled in such a way! Thank you, Lara, you've restored our faith in human kindness. I honestly don't know what we would have done without you! We will be sure to tell our friends about you and the great co. you work for. Mary Jo Hartz”
“Lara did a great job helping me find the catheters I needed! She was kind, courteous, and good at keeping me in the loop. I was going to the same Medical Supply company for years and paying out of pocket for my catheters the whole time. One call to Patient Care Medical and Lara helped get everything set up. She even called my new insurance and let me know they will be covering the catheters 100%, something I haven’t had an insurance company do in a long time. I am very thankful for Lara’s help!”
“I was looking for another company on my cell phone,Got Piero by mistake, and he won me over.He was super helpful,friendly and knowledgeable. Would recommend his service to anyone!”
“Dillion provided excellent customer service. He took interest in my needs and was informative, and followed thru in a very timely manner. Thank you, Dillion!!”
“I should be so lucky to get a customer service representative like Bess even part of the time. I found Bess to be attentive to my needs, very knowledgeable about her products and offering her expertise concerning all of my questions.
Bess is apparently a very good employee and her skills should be recognized and cultivated.”
“Product is very good, and your rep Anthony has been very helpful in explaining
my options and the different types of items available. I would certainly recommend
your company should anyone need your products.”
“The catheters are a very good product and one I plan to use. However the “kits” are not something someone doing a self cath would use.
Obtaining this product was really easy compared to other suppliers.”
“Outstanding service and did above and beyond the requirements and took care of my needs. Will provide for my future needs as well. Thank you Ms Cynthia”
“I told her I needed catheters alone-no gel or gloves or compact catheters. I was sent all of that stuff!! Diana might not have been at fault for that, I am not sure. She did do a nice job of sending me different kinds of catheters to try. I found a type I like better than what I was using.”
