“As succinct as I can be, but I left another company recommended to me by Mayo Clinic (Rochester, MN). 180 Medical/Symbia Medical Supplies. Been with them a long time (years). I ran into an ordering crisis & had to deal with two sales persons (acerbic in communicating) at this company. I don’t know how I ran into Patient Care but I called & was relayed to Ms.Welty. Dealing with catheters on the phone is a delicate/awkward situation when it’s a woman. Not a problem here. She bridged all barriers & am SO grateful. Helpful, expedient, tactful. You’re lucky to have her in your employment!!!Make her president. Dan Kelly DDS (ret)”
“Lara has bent over back backwards to assist us with switching from another company and product to Patient Care Medical and a new, more effective product! She graciously, efficiently, professionally and empathetically met my husband’s needs! I am a retired RN Case Manager at The University of Kansas Health System, Kansas City, KS. I gave Lara’s contact information and my endorsement to the Case Management leadership to disperse among the RN Case Managers for future referrals for their patients. Thank you for your work and thanks to Lara for all she does for others as well as us! Carol Larsen”
“She was very knowledgeable about the product which I needed. Her concern for my situation were well demonstrated. Due to her efforts my delivery was expedited. I Highly recommend her without reservations.”
“Cynthia made it so easy to get the supplies I needed and she sent me free samples to try before buying. I couldn't have asked for a better care specialist.”
“I was frustrated and low on supplies, I had been trying to find a supplier who took my insurance when I found this company online . Trevor was wonderful. He handled everything quick and efficient and has wonderful customer service. Thank you I look forward to continuing business with all of you. I was sincerely happy with my results so I shared my experience on social media.”
“Dillon was very good and helpful, very helpful and patient
with me as I have a vry poor hearing problem. He had to
take time toget me to understand the program offered
by blue cross of Idaho and medicare.
GREAT JOB DILLON have a great day.
Rupert K.”
“Diana, made note of my medical requires and took charge immediately. I was introduced to samples that I was not aware of but more importantly medical coverage that would absorb cost I was paying out of pocket. Currently I am elated with our start and look forward to our future.”
“I would like to recognize one of your consultants for going above and beyond for my father in law. Cynthia F. has made sure he has never ran out of catheters while dealing with some issues with his original DME company. She has kept us informed every step of the way. I know she must have worked very hard trying to get everything set up for him due to push back from his physician. We are so grateful for everything she has done for us. We are so happy to have her as our consultant. Excellent customer service. We will be recommending Patient Care Medical to others in need of catheters. I am a registered nurse and will be recommending you to my patients as well.”
“Pierre,(sp), has been a big help when Liberator dropped the ball for my renewal...right away, I rec'd some samples...and he stayed on it till now, when I ordered my stuff. hg”
“Nathan has help me more in a few days then anyone has in over a year I would recommend your company to anyone this experience has changed my way of cathing completely thanks Nathan for your help”
“Your company provided me with great customer service. It really makes as difference to have someone assist you especially even more when it’s something medical. I would definitely recommend this company based upon my experience.”
“Bess has been very helpful during this transition to Patient Care Medical. During our winter storm she and others at Patient Care Medical seemed to do their very best to keep me supplied with catheters. I look forward to a rewarding relationship with Patient Care Medical.
Gary Liebeskind”
