“Bess Medina is the reason I choose Patient Care. She provides the best customer service I ever had. I am telling all my friends that there is a company out there that really does care about their Customers needs. I will always use Patient Care as long as Bess is around. Thank you Bess.
Regards
Marcellino”
“I have been with Patient Care Medical for about 8 years, from California to Texas. They have always been there to answer any questions I have had. Great service and caring personal.”
“After using another company I especially appreciate Patient Care Medical and specifically Lara Stewart has been so helpful to me. The service has been great. Thank you”
“HELLO, YES WE ARE VERY HAPPY WITH DOING BUSINESS WITH YOU. YOUR EMPLOYEES ARE DOING A GOOD JOB TO INSURE THAT I HAVE PRODUCT ON TIME IN THE RIGHT AMOUNT. KEEP UP THE GOOD WORK. LOUISE ADANK. I LIKE THE ADVANCE CALL AND FOLLOWUP FEATURE.”
“I am very pleased. Everyone has been very quick and courteous. They've explained the different products and sent samples catered to my needs. Everyone has been polite. I also enjoy the text updates and communication. That's so much easier than a bunch of phone calls.”
“Cynthia has been fabulous! She has been informative and kept me abreast of status of the order along the way. Her responsiveness, professional manner, and cheerful, helpful attitude have all worked to gain my trust. Thank you so very much!”
“Kenneth went above as and beyond the call of duty. Until you are faced with medical issues like the ones paralyzed or neurological patients have you'll never know how devastating of a feeling it can be when you can't get medical supplies you absolutely have to have to survive. Kenneth did everything he could to make sure I was taken care of even if medicare and Medicaid were denying me he insisted we keep pushing and working the OP problem until we found a solution. I've never ever had a customer service rep who cared about me and my health more than Kenneth. You have in him an employee who deserves to be leading by example because out of the 100s of other companies that are out there I didn't even bother calling another supplier because Kenneth never gave me a second of doubt to do so. I've been in various jobs/schooling since my late teens and my last job had me shaking hands with the 1 man show small business owner that worked out of his small home/shop and was just getting by, to presidents of nationwide companies that had over 500 employees and factory wings with million dollar private car collections. And the reason I was able to go from one end of the spectrum to the other with absolutely no problem on how to play it if I was just meeting for first time and being I was a late 30s long haired, beard and tattoo "rough or scary appearance" type, is because they wanted ME there by their choice! Because our customer service was the absolute best around and I was a field engineer who everyone seemed to have praise for with my fast and friendly service over the years. I can tell you without a doubt that almost 99% of people in the world will eat a inferior cheeseburger from across the street if there favorite burger is served cold or with a side of bad attitude. Kenneth is what I would say to be in the top 1% in what he does. His customer service/care is without a doubt unmatched and the knowledge he had of the huge product lines was astounding and his willingness to research to try and find me something else that would possibly work better was just unbelievable and the sign of someone with true care for others as human beings that you just don't get these days all to often, very heartwarming and reassuring. Whatever you are paying Kenneth is not enough because what he truly offers your customers is piece of mind and a feeling of care that you only get from a family member or best friend, and these days that's almost extinct. Hopefully I can repay him one day in person by treating him to a steak dinner but that wouldn't come close being equal to the effort and professional service he provided me in my time of dire need.
Sincerely, Evan Johnson”
“This lady was amazing. I personally felt she actually cared about my needs and concerns. I would give her ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I look forward to speaking with you again.”
“Excellent customer service is a hallmark of Patient Care Medical. their representative contacts me at just the right time to discuss an upcoming shipment or to see how I am doing. The catheters they offer are absolute premium top of the line and are painless to use. I have never had an infection using these catheters. Great Company”
“I was very pleased with the outstanding customer service Cynthia provided. She went above and beyond to provide me with several options and had my delivery very fast and efficient. I will continue using your company throughout the time I am in need of catheters because of her customer care. Regards, Lois Kilbane”
“I can't even being to tell you how wonderful Patient Care Medical has been to us. Diane "Our Angel" is a true work it all. I can't believe the true dedication and effort she puts forth to make things happen. Diane Welty should truly give a class on this cause its VERY RARE you find someone who cares about what she does and then some!! It's unheard of anymore people are still around that fit into that category. The problems that my Fiance has had since his accident with getting his incontinence supplies with other suppliers was the worst. And I honestly though it was gonna be the same with your company however Ms Diane made me eat my words! Above and beyond doesn't even cover what Diane does and I can't tell you how much we appreciate her. If she's up for review she needs 10 stars 5 stars isn't enough!!”
“Heather confirmed my order of supplies and I just wanted to say that she has an Incredible and Remarkable personality and is so very nice and helpful. I have absolutely No issues with your company and I am so fortunate to have you folks as my provider and can't thank you all enough, especially Heather with the conversation we had and the extra helpnshe gave me with No questions or anything that would make it complicated so I am very Happy to be a part of Patient Care Medical, Thank you all again and a Very Big Thank You to Heather, have a wonderful day,
Adam Jen”
