“Do not buy your jewelry here. The quality is very very poor.
My bracelet broke in one hour. I have returned the package and they told me the bracelet was missing. So no return policy here. Terrible email contact with employee. They blame me for everything. I buy a lot online. Almost every day. And I have never experienced such a scam.”
“I ordered my girlfriend a watch for Christmas on black friday. It is now 42 days later on January 12 and it still hasn't been delivered. After reading other reviews I believe this company is a scam.”
“Do NOT order from this firm. Watch ordered on their UK site. Watch dispatched via UPS from Germany. UPS arrive and say there is £41.25 to pay import duty. This was not mentioned when ordering, although they have subsequently updated their site to say you are liable for this additional tax. AVOID unless you want to accept 33% extra added to your bill.”
“Hi, i ordered a watch set (with a free gift) over black Friday. So a month ago. I have had 2 emails responses assuring me that it would be here by Christmas 100%. - It still hasn’t arrived? We have tried calling multiple times. Emailed. Insta direct messaged. We are no longer getting any form of a response. We paid £180 so this wasn’t cheap. It was supposed to be a Christmas gift so can someone please contact me asap. We have paid and received nothing! Very poor customer service to date.”
“DO not order ITS scam SCAM site scam site do not order they have fake acounts whre they pout fake rewiw BIG SCAM THEY HAVE A MULTIFUNCTIONLA CRIME ORGANIZATION IN UK IN GERMANY WITH FAKE UPS ACCOUNT THEY GIVE YOU FAKE ORDER NUMBER WITH SHIPMENT FROM USA.DO NOT ORDER YOY WILL NOT RECIVE NOTHING .SCAM IF YOU NEED MORE CONTCATC CALL ME IM NOT JOKING THEY ARE SCCAMERS CRIMINAL ORGANIZATION”
“Do not order in this Site they are Scam SCAM SCAM they will take your money and afther they will not send you nothing and always they will send you emails trying to say your order it’s on his way.
Them phone number he doesn’t working either BIG SCAM be Aware People Do NOT BUY SCAM grime Germany and Uk Sacm”
“I've been waiting for my watch for more than a month. Always the wrong tracking number of the shipment, terrible communication with the service. They always send me the wrong shipment number and promise!
I don't have a watch until now, neither does I have money. I do not recommend”
“I ordered a watch to Israel as a gift beginning of September.
I didn't got the watch on the time that was promised.
I contact the seller to find where is my watch? and why I didn't got it yet? They said It will have to wait 4 to 8 weeks till they investigate the problem.
I got a reply after 6 weeks- "we investigate a the problem and we will send you second watch to the address". I asked for the tracking number for the second watch to make sure I'll get it .
They constantly ignore my request, in respond to that they send me the old tracking number that says that my watch has been lost.
I never received the second watch neither I keep being ignored in my messages. I paid money for a product that I never received being ignored buy this help support. I've been asking for a refund and they ignore me as well.
I'm very upset with Paul Valentine very poor customer service they just take my money and I never got The Watch.”
“AVOID!!! 🚫Placed an order one Month ago, and after one month I received an anwser that the watch was sold out! They needed an mont to inform me. But the biggest disgrace is that the watch is still available at their online store... avoid at all cost.”
“Delivery tool around 2 weeks but put this down to time of year. Tracking was excellent and always kept updated my pv. Hopefully one happy girlfriend.”
“Avoid at all costs. My gift was delivered by UPS to a completely different address. Contacted both UPS and Paul Valentine and both are blaming the other. They are currently ignoring my emails. The parcel was delivered on 2nd November to the incorrect address, this is supposed to be a Christmas gift for my wife.”
“Never received watch, customer service say its been delivered by UPS, UPS investigated and haven't had it. AVOID!!!!!! I've read so many complaints with exact story to this.”
“AVOID . watch was supposed to be delivered a month ago still nothing !! No customer services basically took 120.80 for nothing in return !! DO NOT BUY FROM THEM !!”
“Horrible customer service. Product received mid October - due to unforeseen circumstances the person who the gift was for did not need the gift anymore. Product sent back within 2 days (unopened in original shipping box). After over a week of no response contacted the retailer and received a response saying that the product sent back was scratched. Asked for photos and explained it was immediately sent back - no photos were available from their end. They said that it now needs to be sent to their inspections department for further inspection - and that this is their normal procedure (not to worry). After another week no update - reached out again just to get the same info. This has now been over a month from the time they have received the unopened return and are refusing to process the refund. Each time you try to get in touch with someone it seems like they are using a template to send back the same type of message (this is our normal procedure, please be patient, don't worry). This is completely ridiculously unacceptable customer service. I wish more potential customers will read and think twice before purchasing from Paul Valentine. And please, if this review is read by PV customer rep, don't respond with your regular template "...we are in touch and are working on solving this issue.." - you are not in touch with me -every customer communication was initiated by me - and now, you don't even answer chat/whatsup/ customer line requests for an update on this refund... Pathetic.”
