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Pen & Paper Reviews

4.9 Rating 1,144 Reviews
98 %
of reviewers recommend Pen & Paper
4.9
Based on 1,144 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pen & Paper Reviews
Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Delighted with the quality of the item I purchased and the customer service provided.
Helpful Report
Posted 10 years ago
Hello Jocelyn Thanks for your great comments. Pen & Paper
Posted 10 years ago
One of the most pleasant shops in Cardiff to go in. The staff are always friendly & helpful. Have also ordered a pen of the website before which was delivered very quickly within two days.
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Posted 10 years ago
Thank you gemma for your great review on the Pen & Paper. We are glad that you are happy with our customer service. Thanks Pen & Paper
Posted 10 years ago
I found this company to provide; *Quick efficient service * easy to order goods *Competitively priced * very pleased with product * will use this company again * Recommend to my friends.
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Posted 10 years ago
Hello Brian Thank you for your excellent review about the Pen & Paper. Thanks for recommending to your friends. Pen & Paper
Posted 10 years ago
A treasure trove of high quality functional and beautiful stationery. This shop has a great range of standard and unusual stock, which is great to explore. I love every visit and always find unusual items, both for myself and as gifts. The older staff can be frosty, but otherwise this novel, authentic shop is one to visit. Enjoy.
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Posted 10 years ago
Hello. Thanks for your lovely review about the Pen & Paper shop. P.S I will make sure i can get some sunshine on the older staff :) Thanks Pen & Paper
Posted 10 years ago
First class service. Quick and accurate. Never failed me.
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Posted 10 years ago
Thank you Peter for your review. Pen & Paper
Posted 10 years ago
Product was as described, good quality and speedy delivery
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Posted 10 years ago
Hello Mel Thank you for your review. Pen & Paper
Posted 10 years ago
Great shop and website. Had the exact pen I wanted, at the best value. Delivered promptly Thanks
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Posted 10 years ago
Thank you Nishat for your kind comments. Regards Pen & Paper
Posted 10 years ago
The Pen & Paper Company have a limited range of fountain pens but the one I was after, the Visconti Classic, was cheaper here than anywhere else and even with the converter added it still came to less than the opposition. Ordered on a Thursday, delivered next day. You can't beat that. Well done, and thanks, Pen & Paper!
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Posted 10 years ago
Thank You David Thanks for your review, we hope you are happy with your Visconti Classic Pen. Regards Pen & Paper
Posted 10 years ago
Good price, prompt delivery. Thanks.
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Posted 10 years ago
Thank You Veronica Regards Pen & Paper
Posted 10 years ago
Fantastic Service, great staffs And has incredible pens!
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Posted 10 years ago
Thank You Gavin. It's always a pleasure when you come into the store. Thank you for your kind comments. Looking forward to your next purchase. Regards Pen & Paper
Posted 10 years ago
Always very efficient service, prompt postage and good packaging and prices always come up very competitive. would recommend Pen & Paper.
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Posted 10 years ago
Thank you Fiona for your kind comments. Regards Pen & Paper
Posted 10 years ago
Wonderfully simple to use website and the pen was delivered in 2 days! Top service!
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Posted 10 years ago
Thank you Richard for the great review. Regards Pen & Paper
Posted 10 years ago
The pens were delivered quickly in a padded envelope. I had failed to specify a size for one of the pens, but I was contacted by telephone before dispatch to clarify the issue.
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Posted 10 years ago
Thank You Andrew Regards Pen & Paper
Posted 10 years ago
I've used this company twice now and each time the customer service has been top notch. Delivery of my purchases have been fast and hassle free. I have purchased the Platignum Studio Fountain pens and I can honestly say they are VERY good quality for the money. I've used Parkers and other 'high' end pens and they have not been as good.
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Posted 10 years ago
Thank You John So pleased you are delighted with your Platinum Studio fountain pens. Regards Pen & Paper
Posted 10 years ago
Quality products and fast delivery I will be buying more items soon
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Posted 10 years ago
Thank You Elaine Regards Pen & Paper
Posted 10 years ago
Excellent service from the Pen & Paper. Received my Lamy Safari Fountain pen within a few days.
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Posted 10 years ago
Pen & Paper is rated 4.9 based on 1,144 reviews