Persimmon Homes Reviews

1.2 Rating 180 Reviews
3 %
of reviewers recommend Persimmon Homes
1.2
Based on 180 reviews
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Persimmon Homes 1 star review on 22nd December 2023
Anonymous
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
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Anonymous  // 01/01/2019
3 months ago Sam Fab Local Guide·3 reviews·3845 photos 6 months ago All Street View & 360° All Add a photo Details Accessibility Wheelchair-accessible entrance Update this place daniel mayes 7 reviews·21 photos 4 hours ago NEW Do yourself a favour and avoid these incompetent cowboys at all costs. They cannot rectify the simplest of things and leave you with a badly finished dangerous house. All they are interested in is trying to bribe a good nhbc survey out of you. Left me homeless for a weekend by letting me down on moving day at 4.30 pm then when I eventually got the house after having to constantly chase the lying saleswoman after more failed promises to contact me it has numerous faults , My new house handover consisted of being chucked a bunch of keys in the sales office and a half arsed apology by a lying sales woman. I probably should of expected it after my new home demonstration as the house wasn't even finished and still full of workmen rushing to finish their respective bodges. They have to take several attempts to fix the simplest of things 8 weeks later I have no kitchen . Highlight of the house was the live uncovered socket found under the leaking bath and missing shower for two weeks. Persimmon response, oh sorry we will fix it. They promise to fix all snags in 15 working days. 8 weeks later still not done. Removed stairs to paint wall behind , put them back and forgot to paint, had to come back again and remove stairs to paint behind. Plasterer must have left his guide dog at home as most of the walls look the surface of the moon. The guide dog would have made a better job at painting the house. Three attempts to fix non working outside light, the bulb had gone!!!! Three attempts and counting to fix porch roof,the geniuses are yet to turn up with a ladder. Three attempts to fix a door stop! Still not done so I just gave up and fixed myself in 5 minutes., I don't think any one of them owns a spirit level or knows how to use it. They had to repaint most of the house and in the process got sanding dust all over brand new carpet and furniture not to mention paint on nearly every plug,socket and light fitting. I Had to cancel flooring contractors and removals at the last minute at my own cost thanks to the lying sales woman who "promised"it would compete that day which it didn't. This left me living on a camp bed with no flooring for a week and without a shower with furniture in storage as I couldn't re arrange flooring which was planned for the following day after moving. Don't worry though as you may get bribed with some free turf in exchange for a good nhbc survey. The turf will then be promptly laid on the "quality top soil" of broken bricks and building debris. I've lost count of the amount of money these clowns have cost me, latest gem has been no kitchen for a week so forced to eat takeaways. I'll be another few hundred pounds out of pocket to get carpets cleaned once their bodges finish. Take a read of their customer service pledge as it will give you a good idea of what you won't get. Not one single thing on it did they manage to do. I can't wait to fill in my nhbc survey. If you are unlucky enough to buy a persimmon house, DO NOT complete the nhbc survey until all snags are completed as this is all they are interested in and once you've sent this off they will have no interest in fixing anything. DONT BE ANOTHER PERSIMMON VICTIM.
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Posted 1 year ago
Persimmon are the worst company I have ever dealt with. The quality of their homes is terrible and they have poor customer service to match. They do everything as cheap as possible and don't take responsibility for poor work. We had over 250 snags, some of which still aren't fixed nearly a year later. We went 83 days without a living room, dining room and half a kitchen because of a flooring issue that took 5 attempts to fix. They also covered our whole house (no exaggeration) in dust and left it for us to clean up. We've had 3 front doors to date, more than 100 cracked bricks, 6 windows replaced, 2 external doors fitted back to front, 6 internal doors replaced, countless things damaged, multiple plumbing issues, terrible landscaping, and this is just some of the problems. Their contractors just want to get in and out as quick as possible, that's if they even turn up. More often than not they have to return another day because they don't get it right first time or they install a damaged or incorrect product. An employee of theirs even told me that they aren't allowed to tell us about snags if they see any. Just shows that they want to get away with as much as possible. It's blatantly obvious from our experiences that they only care about money. Don't waste yours buying one of their houses.
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Posted 1 year ago
I have only given 1 star, but if there had been an option for zero, it would have been that! Over 180 snags on my 7 day list, and many of them still outstanding, including some major ones such as: Unlevel porch floor causing a huge gap under my lounge door. This has taken dozens of emails, visits by the pre and current assistant site manager, the pre and current site manager, the customer care team and the flooring contractor, and still no resolution. Then there is the garden... due to the change in level from my garden to next door, their garage is about 2 feet below my garden level. However, that is apparently 'my' fault as I have cahnged the level of my garden... HOW EXACTLY?? Quite simply, do not buy from this developer.
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Posted 1 year ago
Absolutely shocking experience! Never ever would trust Persimmons with anything! They built a playground area right next to our back garden (we were told there will be a small area with some wooden equipment and in the plans it didn’t even looked that close to our house). And what do you know, its 1 meter away from our back garden and garden door! After arguing with them they double fenced our garden. But we are constantly struggling with loud noise, teenagers hanging around in the evening, kids climbing our fence, throwing rubbish into our garden! Imagine paying that much money for a house and we can’t even open our kitchen door because of the noise! We are in process of looking to sell our home just because of this and would never ever trust persimmons or buy our next home from them! Ever! So thank you Persimmons from ruining our first home experience 👍
Persimmon Homes 1 star review on 19th June 2022
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Posted 1 year ago
Am completing on a house with this lot and I cannot say how awful the whole experience has been. Let’s start with the extras - what do you want was their position not bothering to tell me there’s only room for one plumbed in item??? I now have a kitchen without room for a washing machine but has a dishwasher! Moving onto the price, we sighed a contract with an agreed price which two days later they increased! Their solicitor is now trying to add their own price!!!! Contrary to the price we have sighed on? We move in one week and they won’t let anyone in the house to measure for curtains? Kitchen has obvious damage despite it being identified some time back! I would think long and hard before buying off them!
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Posted 1 year ago
Avoid at all cost!! Poor quality, bad aftersales service, rude staff
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Posted 2 years ago
Worst company in the UK by a mile!
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Posted 2 years ago
I have been living in a mess for 5 weeks since the water burst in my kitchen, at first they were helpful. Took time off to have cupboard, decorating and flooring replaced. The cupboard didn’t arrive, then the next day it did but was sent the wrong one. My kitchen dining room used to look beautiful now it’s a mess with a cold dusty screed floor. I have two free standing cupboards and all our food and appliances are in bags in the garage. Two days was fine to allow the work to be done but it’s been over a week and they expect me to either bring it all back in snd put in cupboards or rummage through bags everyone I want something. I don’t have the time as work long hours. They cannot give me a date for when the work will be done and do not appreciate that I cannot be there as I have to go go work snd my husband works away. They won’t even offer for me to get takeaways or meals out as they say the kitchen is usable. Maybe so but it’s grotty and I cannot get to food as explained. Also the garden since we brought the house has been dug up and redone with bore holes to let the water seep away because it was like a bog. It is still like it and though they say they’ll send someone out, they never turn up. I’m at my wits end. I keep emailing and calling. Either they don’t reply or I’m told managers are very busy and can take up to 5 days to call back. We are all busy. Wish I had taken notice off the reviews before buying. Disgraceful company.
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Posted 2 years ago
Hi visited a home in ashford via the permission homes sales office in Ashford. Was the worst experience of my life for me and my young daughter The two ladies were absolutely rude. Gave evil stares at us both. I can assure you this office is anti immigrants moving too ashford. Boycott this company Will never buy from Permission Homes
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Posted 2 years ago
Phone you every 20mins when you're buying but once you've bought you can't get hold of them. Especially true of Wayne, site manager at Fairways in Cramlington. 18 months still waiting for a timeline for repairs reported 1st day.
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Posted 2 years ago
Terrible after-sales care... Recently there have been strong winds by the coast... a week ago the wind was blowing (not one of the storms) when we heard a loud noise and saw 3 ridge tiles land in the back garden just missing the conservatory. Thankfully a local roofer was able to come the next day. He climbed up and was amazed that he could rock all of the ridge tiles still on back and forth. He said that the whole system had been incorrectly fitted and was not safe. We contacted Persimmon customer care, they asked for the roofer's report. An email the next day said they would not do anything and we would have to claim through our insurance! So in summary: Persimmon employs a contractor to fit a roof. It isn't fitted correctly and tiles come off... yet my insurance company has to pay for their incompetence I have friends that have bought from Bellway, Barret etc that have had a much better experience. I have now been advised to write to a managing director... but no one can tell me who that is... 2 weeks on - still a hole in the roof... tarpaulin in the loft and 2 toddlers unable to play outside in case other tiles come off Unbelievably bad
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Posted 2 years ago
Persimon Homes it does not care about the finishing, it is of very poor quality. I do not recommend with a clear conscience. think carefully before you want to buy a house from them.
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Posted 2 years ago
Absolute joke this company, one bit of advice do not buy from this company. At Least 50 snags that I have found and I’m no snag doctor. Some serious like failed windows and glass, water coming in from outside faulty weete vents., different bricks they built the house with. Drainage, new doors internal and external. Plastering in every room atrocious, flooring has to be lifted and done correctly hall stairs landing and bedrooms. A lot of smaller issues. Workmanship unbelievably bad, takes forever to put right I’m up to two years now and still not corrected. More stress than you could ever imagine, the staff in every department are compulsive liars , do yourself a favour and stay away from this company .
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Posted 2 years ago
My husband and I have just tried to purchase a property through Persimmon. From start to finish it was a disaster. The sales girl had no idea what she was doing. Tried to overcharge us several times on the finishing touches. I complained to her manager who had no people skills whatsoever. She was rude and unhelpful. Complained to her manager who was also unprofessional and unhelpful. Two weeks before completion was due to take place they cancelled our reservation. Looking at the reviews on her I think we had a lucky escape. The whole episode was a complete nightmare. I am raising a further complaint but have little faith we will be heard
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Posted 2 years ago
My son and his GF have unfortunately just bought, completing tomorrow in S. Wales This review is the customer service to date ! I would give a zero if I could. The customer service from the sales staff was zero from the beginning ( they were warned by other buyers they knew how terrible they were but it was where they wanted to buy and thought maybe it won’t be that bad !!! Wrong!!! ) The list is endless, uninterested sales staff, rude, lied , unhelpful and certainly did not make them feel special in any way. Treated them almost with contempt it seemed. Telephone calls were never ever returned or emails, until head office were contacted. Even today , even their solicitor who was supposed to send an amended final bill has been as useful and timely as a chocolate teapot. They had overcharged for extras , when they checked their bill. This was raised with Persimmon on Monday when the statement was sent. They were still waiting at lunchtime today. The only recent saving grace over the last couple of weeks has been a new site manager who has really tried to be helpful letting them see inside their property in the last month, and the standard of finish has improved hugely from relatives homes who bought in an earlier phase. There were some absolute horrors in their homes. Their home demo even was last week , short notice, with a take it or leave it appointment time as “ the builders don’t work after 4.00 or weekends” !! The site manager said he would have been happy to meet them after 5.00pm . He is a gem. The sales staff are atrocious with the attitude that “ the properties are selling themselves” . The whole process from initial contact with a customer needs a massive improvement and it was like they held the power of allocating properties , and therefore treated customers as fodder to be messed around and grovel to them . The buyers were afraid of complaining in case they did not allow them to reserve a plot . Or made things difficult for them in the process . I have never ever heard or seen anything so completely disgusting. It was complete disdain for those buying. Especially it seems the first time buyers. Truly disgusted at their treatment and their friends and family. That old age “ we are a busy site” trotted out as an excuse when challenged about their lack of customer service. Cannot wait for the customer satisfaction survey! Let’s hope the build itself is not as dismal and poor as the sales staff.
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Posted 2 years ago
Went to a site near blackpool while on holiday with an office onsite in the early afternoon, no one there, show home locked, left a voice mail about interest in the homes. No response, no call back, had to ring again to try and get information around 2 weeks later was promised a booklet, didn't come, rang again, asked whats happening as its extremely hard to get them to actually give any information or sell these houses to me, I am in my 60's, why is it this hard. Asked to make a complaint, from there dealing with management i had them tell me different things, one said I had to sell my house and live in rent accommodation then they might give me a house (bizarre), i said I was told you could pay a fee and go on a waiting list, she started shouting 'you calling me a lier", I said no your other member of staff told me different, refused to give me her name 3 times, last time she mumbled and put phone down. I was angry at this point due to being mistreated, they are rude and don't seem to know anything, tried to ring head office, was told they just deal with admin not sales, asked to speak to someone above who was i previously speaking to, spoke to a director who sent a booklet out finally, told me to look at it and would ring me next week, just got off phone, nothing has happened to that staff member, kept making excuses for her like she was stressed, told her there's alot of negative reviews like on this site, why is it so hard to have good customer service etc. She wasn't really bothered just kept switching subject while never addressing, not bothered in giving discipline to staff, offered nothing in terms of sorry, extremely worrying, you are selling houses for 160-210 thousand and more. Some people are completely changing their lives and theres more respect, detail to attention and basic manners by staff at McDonald's, they brake trust before you even begin. Whats wrong with this company... Good luck to anyone who hands them 100's of thousands.
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Posted 2 years ago
Still have problems with property after two years. Persimmon patch fix most problems to get themselves past the two year defect period. One issue we have they have tried to fix four times, same result each time. Would not buy another Persimmon home.
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Posted 2 years ago
Paid reservation fee on new build still awaiting refund from this company… Paid reservation fee on off plan new build property in Bodmin Cornwall .had valuation done, incurred solicitors fees etc ,now still awaiting refund from Persimmon Homes due to frustrated contact Had to cancel was not happy with an adverse entry on transfer document provided. Evasive information given on the parking situation only to find a lot later after many attempts for clarification there were no visitor parking spaces on the development that can be used by the property ,restrictive covenant on parking on the development also on site roads, ridiculous Cost me a lot of money I would not recommend buying off plan from this company
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Posted 2 years ago
I’d give them 0 stars if I could. Terrible management, no care about standards or quality what so ever. Cheap products used. Stay well clear.
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Posted 2 years ago
Worst customer service ever poor
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Posted 2 years ago
Persimmon Homes is rated 1.2 based on 180 reviews