PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,120 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“With a new pup I was unsure of these products would work but they do. Absolutely love them. Our puppy is still having accidents inside so this is a lifesaver for us. Super fast delivery too. Highly recommend.”

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Posted 4 years ago

“Love PetLab it's smells so good and gets rid of all the urine stains and smell. I've tried so many different urine treatments but this one works.”

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Posted 4 years ago

“We are finding your tucker to be all it claims! It is calming our little terrier who is such a timid boy we rescued from a bad situation! And it does seem to satisfy both dogs. They definitely drink more water though so be aware!! Cheers!!”

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Posted 4 years ago

“I live in an apartment with my husband and 2 dogs. We have pot loo mats outside for their toilet needs. The fake grass on them can get pretty smelly. I now spray your PetLab product on them and the odour completely goes away. It is brilliant.”

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Posted 4 years ago

“functionality of product works very well. personally i find the floral scent a bit overwhelming”

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Posted 4 years ago

“Excellent product and customer service.”

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Posted 4 years ago

“An extremely efficient product, would definitely recommend it.”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“Both products I bought are amazing great service”

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Posted 4 years ago

“This product is fantastic and worth every cent. An item i bought from the supermarket didn't last long with a puppy and didn't get rid of marks from the carpet. PetLab smells lovely and really works. I love that its a natural product so its safe around the kids and pets.”

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Posted 4 years ago

“Fabulous product, definatley will be ordering the concentrated version.”

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Posted 4 years ago

“Absolutely love this product - it really works!! I've tried many other similar products over the years, and this is definitely the most effective I have found for removal of pet urine odours and stains. I thoroughly recommend it.”

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Posted 4 years ago

“Great products. This is my 2nd order and I wouldnt use anything else.”

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Posted 4 years ago

“The best pet products I have ever used and I have tried quite a few over the years as I have an outside dog that pees on everything I ordered the double strength urine stain & odour remover and was not disappointed it is the first product I have purchased that actually did what it said highly recommend. Also purchased the disinfectant for inside the house and its perfect odour wise as well as when I use it for the floors the house doesn't smell like a hospital as it does when you use pineocleen again highly recommend.”

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Posted 4 years ago

“I have been using Petlab Stain and Odour Remover for a while now and I wished I'd found it years ago ! I use it liberaly and it's the only product I have found that helps to control the stains and smell. Thank you !”

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Posted 4 years ago

“I have wooden floor board installed and use this product to clean it as my puppy still not quite fully toilet trained yet. It is great and simple to use. It is perfect product that I need also to clean the tiles floor in the kitchen and laundry too!”

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Posted 4 years ago

“I think it’s a great product for a couple reasons. You can spray a large amount and you can still breath , it smells nice. The other reason is … it simply works. I have had a pup and of course it’s had accidents inside. I cannot smell pee in my home and she can’t either. Highly recommend.”

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Posted 4 years ago

“Love the natural ingredients and the smell of the products. A little disappointed with the stain remover though. Doesn't work as well as I thought it would.”

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Posted 4 years ago

Hi Elizabeth, We are sorry to hear that the Stain and Odour Remover hasn't been as successful as you would have hoped. The application is highly important for optimal results, if you would expert advice, please contact us on customercare@pet-lab.com.au, or visit our how-to-use page on-line.

Posted 4 years ago

“Best kept secret!!! I tried everything to remove the odour of urine from concrete (yes my dog has bad aim-typical boy 🤣) and finally I found the secret weapon! It also cleans the turf well and the smell is so much better than that acidic wee! Followed the instructions and did it 2-3 times and the odour was completely gone! Will be getting nothing but this in the future :)”

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Posted 4 years ago

“Love the product I got works great on floors”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,120 reviews