PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“This stuff is amazing.. I have an old dogwho has of late been having a few accidents. I’ve just ran out of PetLab and omg !!! Nothing else works .. I can’t wait for my next delivery and I can’t recommend this product enough”

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Posted 4 years ago

“Great company and great products. It has a lovely smell that takes away the male urine of odour. Works out much cheaper than buying ready made products from the pet shop”

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Posted 4 years ago

“Patient and knowledgeable as well as helpful”

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Posted 4 years ago

“As a professional Carpet Cleaner,, i am always looking for products to improve my service to customers,,, Happy give Petlab a try but unfortunately the product didn't stack up as i was hoping,, did not do the job as good as the product i already use.”

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Posted 4 years ago

Hi Bryon, We are really sorry to hear you didn't have success with our product. We have a very hands on team, if you would like to speak with one of our cleaning specialists please reach out to our customer care team, customercare@pet-lab.com.au. The application of our products is very important for optimal results and different surfaces can require slightly different treatment methods. Thanks for taking the time to provide feedback, we appreciate it. PetLab Customer Care

Posted 4 years ago

“Not sure product is working completely”

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Posted 4 years ago

Hello, If you need further assistance, we are here to help! Our application process is really important for optimal results, perhaps you might want to speak with one of our cleaning specialists and we can further assist you in achieving better results. PetLab Customer Care

Posted 4 years ago

“I haven’t tried as yet as my Puppy hasn’t arrived, however I received my order quickly and my questions were answered straight away. Great service!”

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Posted 4 years ago

“Amazing product, it really takes the smell away, and most important is harmless to my puppy.”

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Posted 4 years ago

“PetLab products are the only cleaning products that truly remove pet odours and stains. I have been able to remove cat urine from a leather lounge- zero smell no damage to my lounge! Dog vomit and urine from wool carpets. Very impressed”

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Posted 4 years ago

“I use Pet Lab for a male cat that sprays in the house. Nothing worked as well as this product. I am very happy and my son is going to order to use on his fake grass! Thank you!!!”

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Posted 4 years ago

“I have an older cat who suffers with anxiety - so sometimes nervously pees when he's stressed out. On beds! I've tried all kinds of stain & smell removal with vinegars & detergents - you name I have tried it. Never seems to get rid of that undetectable smell that he returns to for a quick nervous pee. I was so impressed with PetLab's Double Strength Urine Stain & Odour Remover - it smells lovely & absolutely removes stains (even really old ones) from fabrics, doonas, sheets & mattresses! I've happily re-ordered. Can't recommend PetLab's products highly enough.”

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Posted 4 years ago

“Very quick delivery, happy with communication received from PetLab would purchase from them again.”

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Posted 4 years ago

“Very effective product range. I relied heavily on this range during the toilet training period. Now that my little ones are fully toilet trained, I use the enzyme clear and disinfectant cleaner when changing over my grass patch as I live in an apartment and have no water supply on my balcony. Such great products and highly recommend the range.”

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Posted 4 years ago

“I have received my products. Unfortunately the outdoor product has not removed the stains from my pavers. It smells very nice, but didn't remove the white stains. I followed the instructions twice, but little success. The product for inside, seems to have worked.”

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Posted 4 years ago

“I'm currently looking after a couple of unsexed male dwarf rabbits and if you know about rabbits, they can be very territorial. They release a very obvious odour that is very hard to get out. Although it hasn't completely taken the smell away, its the only product that has helped the most without giving me a chemical headache.”

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Posted 4 years ago

“Great scent, finding it helpful to discourage marking”

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Posted 4 years ago

“I purchased my first home from cat lovers, they had six cats🤔 Not only did the product remove existing cat urine smell in my new homes carpets, used left over to treat areas outside. For horrific odour Recommend cleaning carpet with water extraction then drenching carpet... cover carpet with plastic drop sheet 36hrs. Saved me thousands on new carpet.”

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Posted 4 years ago

“Great product !! Does it exactly at it says. I use the daily cleanser / deodorising Spray as my daily clean up spray now. It’s brilliant !!”

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Posted 4 years ago

“I find your product fantastic they really do work. Keep up the great work”

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Posted 4 years ago

“This is an amazing product, and works as stated. Thank you”

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Posted 4 years ago

“Great Products.”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,119 reviews