PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Amazing product”

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Posted 4 years ago

“Extremely impressed with these product's They do what the provider promises”

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Posted 4 years ago

“Awesome products, totally removed all odours from my artificial turf. So easy to apply and such a pleasant smell.”

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Posted 4 years ago

“To One and All, Having used the urine odor solution I have no hesitation in recommending this product. In the past I have used 'Ecozyme', a commercial so-called urine odor solution, vinegar and home-made solutions ... all were to no avail in doing what I expected. The PetLab solutions beat the lot ! It even has discouraged my dog to piss on the same spots which were on a concrete apron carport under cover. Overall ... highly recommended. D.Knox, J.P. 14-Oct-2021”

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Posted 4 years ago

“Love this product does what it says it does great great Use it on all little accidents works a treat”

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Posted 4 years ago

“Really effective and smells amazing.”

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Posted 4 years ago

“PetLab Urine Stain & Odour Remover has a very natural and pleasant scent. It eliminated the odour when I found cat spray around the building and house. I bought the concentrate and it was easy to dilute and store. I have 2 cats that spray and the odd feral tom that visits the farm. Once sprayed on the area, the distinctive odour is completely eliminated and doesn't return. I haven't used it on any stains yet to vouch for that.”

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Posted 4 years ago

“It works. Ordering more.”

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Posted 4 years ago

“Thankyou I really think that I can shop here for my pets.”

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Posted 4 years ago

“Love the product it works smells beautiful and great delivery service not having to wait for weeks for delivery .”

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Posted 4 years ago

“This stuff is AMAZING! I have a cat and this gets rid of that terrible urine smell. Can’t live without it now”

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Posted 4 years ago

“Grab a bottle or two of this product quick! It will save you time and money on pet smells and stains. I highly recommend. Great stuff.”

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Posted 4 years ago

“I sent a message about being charged a different amount and has been 2 days and still no reply”

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Posted 4 years ago

Hi Elaine, Thank you for taking the time to provide us with feedback. I am sincerely sorry it took a little longer to get back to you given the volume of requests at the time. Happy we were able to come to a resoltion. Take care and stay safe!

Posted 4 years ago

“I have a 14yo staffy with a degenerative spinal nerve disorder. She has no idea she has developed extreme incontinence and wets her bed every night. PetLab Enzyme Odour and Stain Solution has been a godsend for the slate and timber floors. Thanks PetLab! Need you to pop in and wash the dog beds every day though. Can we arrange that too?”

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Posted 4 years ago

“Excellent service and quality products”

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Posted 4 years ago

“Great product…very satisfied customer!”

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Posted 4 years ago

“Great products, especially the astroturf cleaner! Highly recommended!”

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Posted 4 years ago

“works a treat, and actually delivers on everything it promises to do! one of my favourite products of all time!”

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Posted 4 years ago

“These are really top quality products. Wth a small puppy it has been invaluable and the Healthy Habitat Disinfectant cleaner is so good I use that throughout the house on my tiles whether the puppy has been there or not. It is the best floor cleaner I have purchased and leaves no sticky residue. I would recommend all their products highly.”

PetLab 5 star review on 5th October 2021

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Posted 4 years ago

“it works really well but to be honest i need to read how to do it again do not seem to be having the success that others are having but i just purchased more so willing to learn thanks from keep trying ha ha”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,119 reviews